Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Firstly the order never arrived and so when I enquired they made up some story about the item being out of stock (they didn’t think to alert me about this themselves). I ordered on 19th December and products arrived 16th January!! Unacceptable!!
Secondly the products are of very poor/weak quality. Photo bracelet is appalling, photo stretched and looks ridiculous. Absolutely 100% AVOID!!!!
Jessemade UK 回复2026-01-19
JMUK88921
Hello,
We are sorry for the bad shopping experience.
We apologize for not contacting you sooner about the product being out of stock.
To better understand the situation, could you please take a few photos of the product and send them to us?
This will help us understand the problem clearly and ensure that we can provide you with the appropriate solution.
Looking forward to your reply.
my item arrived today and am so happy with the items my mum loves her nanny necklace and my sister loves the bracelet will order again
Only thing I would suggest is using a different courier company as Yodal are shocking they jus left it out on the floor at front door without even knocking
I ordered a son and father ornament before Christmas on the 9th December I havnt received any updates about my order, ive also sent two emails, still havnt heard anything back and still havnt received my item, really annoyed as this was for a Christmas present
Jessemade UK 回复2026-01-14
JMUK81942
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Terrible company. Offered me a partial refund on PayPal after I raised a complaint. Agreed to give me £15 refund but said I had to close the case on PayPal to release the funds. Surprise surprise, they’ve now totally ghosted me on emails and PayPal and refund has not been issued.
Jessemade UK 回复2026-01-12
JMUK80821
Hello,
We are sorry for the inconvenience to you.
We have refunded you according to the original payment channel, and it is expected to take 7-14 days to arrive.
Any question, please feel free to contact us.
I gave them the right address but they made some misunderstanding and didn’t deliver it and now they are claiming that i gave the wrong address and they are nit even replying on time
Jessemade UK 回复2026-01-07
JMUK88438
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Order came just as displayed. I love the jewelleries but the only issue is I've got a small ankle length and my anklets do not really fit. Regardless, I love the designs and thanks for the additional wrist band gift which fits perfectly
The bracelet it's self was absolutely beautiful but fault of my own the was a missing letter other than that no issues whats so ever arrived on time. Lovely box just wrap it in was perfect
The product arrived in good time. It is perfect, just what I wanted. The product is well made and exactly like the photographs on website.
Helpful staff and quick reply to queries.
Producted is not what it looks like in the picture very cheap looking
Jessemade UK 回复2026-01-04
Hello,
We are sorry to hear that.
We are sorry that our product did not meet your expectations.
To better understand the situation, could you please take a few photos of the product and send them to us?
We are willing to provide replacement or refund compensation based on actual situation.
Looking forward to your reply.
I ordered just before Christmas, a little worried it wouldn't come in time. Rest a sured they were wrapped, dropped off and under the tree for the big day.
All 3 items were beautiful and made more special with the personalised touch.
I would definitely order from here again thank you so much everyone loves there gifts.
Ordered a bracelet on 8th December as a gift for my mother in law. It has still never arrived, with no tracking details, despite multiple emails asking for information and tracking. Really disappointed with the service, as they haven't replied to any of my emails. And I was minus a gift on Christmas. I'm going to have to raise it as a scam on PayPal to get my money back.
Jessemade UK 回复2026-01-04
Hello,
We are sorry for the bad shopping experience.
This might be an automated response from a robot or due to other reasons that prevented us from replying to your message promptly.
Would you be able to contact us again?
We can help you track down your package.
We are willing to provide you with an effective solution.
Easy ordering but ordered on 14th Dec for Christmas present arrived on 29th emails from company kept saying on way but its a lovely bracelet unusual
Jessemade UK 回复2026-01-04
Hello,
We are sorry to keep you waiting so long.
We are sorry that you did not receive the package in time.
Sometimes due to transportation delays and logistics failures of logistics providers, packages will arrive late and the logistics status cannot be updated in time.
Perhaps you can give it as a normal gift.
Any question, please feel free to contact us.
Very long waiting time. Did not arrive before Christmas.
Jessemade UK 回复2025-12-31
JMUK86610
Hello,
We apologize that we were unable to deliver your package on time for Christmas.
Perhaps you could give it as a regular gift instead.
According to your tracking information, your order was delivered.
Have you received your package now?
Any question, please feel free to contact us.
I’ve been asked to rate my experience on my order, which has not arrived
Jessemade UK 回复2025-12-30
JMUK85834
Hello,
We apologize, the package should have arrived on time under normal circumstances.
Unfortunately, the package was delayed during transit, which was beyond our control.
Our gift is very beautiful, and you might fall in love with it again once you receive it.
Perhaps you can treat it as a regular gift.
It is estimated that it will take 3-5 days for your package to arrive.
Would you be willing to wait a little longer?
The product I ordered was as described and the communication from the seller was ok. My order was a bit late but at least it got to me. Would I order from this site again yes I would.
I placed an order over a week ago, and it has still not been shipped. This lack of progress is extremely disappointing and raises serious concerns about the reliability of the business. Based on my experience so far, I would strongly advise others to avoid this website and instead order from a different company!
Jessemade UK 回复2025-12-25
JMUK88678
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Ordered a gift for my mum for Christmas on the 15th December it is now Christmas eve and still no gift. I messaged to get an update and was told that it can take from 6-12 business days!!!! If I had known this I never would have ordered when I did. Very disappointed. Sorry for the negative review, I was just extremely frustrated. However I have now received the item and my mum is very happy with it.
Jessemade UK 回复2025-12-25
JMUK87230
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
I placed this order on the 5th of December and it still has arrived or gave me an update of where this order is they have just left me in the dark I am really unhappy how I’ve been treated and how my order has been managed.
Jessemade UK 回复2025-12-23
JMUK79718
Hello,
We are sorry for the bad shopping experience.
In order to better understand the trouble you encountered, we will contact you later via this service email: [email protected]
Please pay attention to our follow-up email messages.
We are willing to provide you with an effective solution.
Jessemade
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