Joshiny

We sincerely apologize for the frustrating experience you’ve had with your necklace order and the lack of reply to your previous emails. This is absolutely not the service we aim to provide. Could you please send us a private message with your order number? We will immediately look into your refund request and resolve this matter for you as soon as possible. Best regards.

We really appreciate your review! It makes us happy that you had a simple, fast ordering experience with us~

Dear customer, We are truly sorry for the frustration and inconvenience this delayed order has caused you. We fully understand your disappointment, especially as you have waited over a month for your jewelry with an order value of more than $1000. Our team was on scheduled leave from September 25 to October 7. We had set up email auto-replies to inform all customers who sent inquiries during this period about our vacation and the estimated shipping timeline for orders. It appears you may not have received or seen this automated message. Please send us your order number private message. We will immediately review your case

Dear customer, We are truly sorry that the item did not meet your expectations and feels cheap to you, especially since you purchased it as a gift. We fully understand your disappointment. Our team was on scheduled leave from September 25 to October 7. We had email auto-replies activated during this period to inform customers about our vacation and response timeline. We always reply to customer emails one by one once we receive them. It seems there may have been an issue preventing our replies from reaching your inbox. Please send your order number to us private message. We will review your return request immediately and assist you accordingly. Best regards, Joshiny Team

Dear customer, We are terribly sorry to hear that your ring was marked as delivered but you have not received the package, even after checking your mailbox. We fully understand how worrying this situation is, and we apologize for the difficulty reaching our support team. Our team was on scheduled leave from September 25 to October 7, with email auto-replies set up to notify customers of our vacation and response timeline. Now we are back and ready to look into your case. Please send your order number to us via Trustpilot private message. We will immediately launch a shipping investigation with the courier and update you promptly. Best regards, Joshiny Team

What a wonderful comment! Delighted our beautiful pieces caught your eye and the discounted checkout was simple for you. Come back anytime!

Hello! We really appreciate you taking the time to leave this review. It’s wonderful that our product range and straightforward checkout worked well for you. Enjoy your pieces, and we can’t wait for your next order! Warm regards, The Joshiny Team

We truly appreciate you leaving such detailed and positive feedback for us! It makes our day knowing you enjoy our balanced selection of vintage‑inspired pieces alongside our latest releases. Our team works hard to build a one‑of‑a‑kind jewelry collection, so it is fantastic to learn we have outshone other online stores for you. We are also happy our volume‑saving incentive resonated — that is exactly what we hope our customers can benefit from. We are so glad you discovered us through Instagram. Please do come back to grab those items on your wishlist when you are ready. Thank you sincerely for taking time to share your opinion with our community！ Warm wishes, The Joshiny Team

We really appreciate this balanced review! It makes us happy that everything went well with your order and you are fond of the green‑stone ring. Your comment on the accent stones is valuable for us, we keep working on better quality. Thank you for your support, wish you love wearing it!

Many thanks for leaving this wonderful review! We aim to offer beautiful jewelry at reasonable prices for our customers. Hope to welcome you back again soon~

Many thanks for coming back to shop with us! It means a great deal that you had a smooth transaction. We will keep working hard and welcome you anytime！

Sorry for the inconvenience caused by your missing order and unanswered email. Our support team is off on Saturdays and Sundays; weekend‑received emails will be handled on working days. Kindly provide your order number, and we will investigate your delivery immediately.

We really appreciate your awesome review! It makes us happy to hear your ring stands out and you get lots of nice comments. Delivering good‑quality items quickly is our priority. Enjoy your beautiful ring!

Thank you for sharing your lovely feedback with us! Reading your review made our whole team smile. We put great care into selecting each stone to get that perfect bright blue shade, and we’re so happy it looks incredible on your hand. We totally understand the eager anticipation for your new jewelry — waiting for something you look forward to can feel endless! We’re glad the comfortable slim shank design works perfectly for you. It warms our hearts knowing you love your new band. Enjoy your gorgeous ring, and thank you again for your support!

Dear Customer: We sincerely apologize for any inconvenience you may have experienced when correcting your shipping address. Your address was corrected to 939 LEHUE STREET before shipment. Once the package is shipped from our warehouse, we cannot change the shipping address. If you purchased Seel's shipping insurance, please provide your order number. We will send you a detailed claims process, and Seel will process a full refund for you. After receiving Seel's claims result, we welcome your feedback in subsequent reviews. We sincerely apologize again for any inconvenience this may have caused. Sincerely, Customer Support Team

Nothing makes us prouder than seeing both our ready‑to‑ship goods perform well and our custom creations surpass what you imagined. Every custom order is a fresh creative journey for us. Your trust inspires us to keep pushing our craft. We are already excited for your next order！

Thanks for your valuable review. We apologize for the plating scratch you experienced on your first ring. Customer satisfaction is our top priority, so we arranged a free replacement right away. Your trust is precious to us, and we are continuously optimizing our plating process to deliver better‑quality items. Hope you love your new ring!