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Dear Jo Ann, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered while interacting with our team. This is not the level of service we strive to provide. We are taking your feedback seriously and will investigate this matter thoroughly to ensure that similar situations do not occur in the future. Clear and professional communication is extremely important to us, and we will address this with our team immediately. If you are open to discussing this further, please reach out to [email protected]. We would greatly appreciate the opportunity to make things right and regain your trust. Thank you for bringing this to our attention, and we hope to improve based on your valuable input.

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Dear Marnie, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered while interacting with our team. This is not the level of service we strive to provide. We are taking your feedback seriously and will investigate this matter thoroughly to ensure that similar situations do not occur in the future. Clear and professional communication is extremely important to us, and we will address this with our team immediately. If you are open to discussing this further, please reach out to [email protected]. We would greatly appreciate the opportunity to make things right and regain your trust. Thank you for bringing this to our attention, and we hope to improve based on your valuable input.