Juvia's Place

Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. Upon review, our customer support team has been responding to your emails. However, it appears that your email domain is rejecting our replies, so our responses are unfortunately not reaching you. Please kindly contact us again using a different email address, preferably a Gmail address, and include your order number. We’ll be happy to review your concerns regarding the discount, your bundle contents, and your order total, and assist you further. We appreciate your patience and look forward to resolving this for you.

We're so happy to hear your order arrived as promised and that you love your eyeshadow sticks! We're glad they make application so easy for you. Thank you for your positive feedback!

We are so thrilled to hear how much you love our richly pigmented cosmetics and the beautiful packaging! It's wonderful to know you appreciate the quality and the prompt delivery of your order.

We're so happy to hear that your delivery was on time and that you found the perfect shade match! It's wonderful that a small amount provides full coverage and that it works well with your oily skin without irritation.

Thank you for taking the time to share your feedback. We’re sorry to hear that your product arrived broken and empty. This is certainly not the experience we want for our customers. Please kindly contact our support team by email with your order number and include clear photos of the product and its packaging. Our team will review the issue and assist you as quickly as possible. We appreciate the opportunity to make this right.

We appreciate your feedback on the delivery and items. We are concerned about the colored stains and are looking into this. We also understand your comments regarding international shipping costs and are always reviewing our pricing.

Thank you for taking the time to share your feedback. We’re sorry to hear that the Espresso Bronzer wasn’t the right fit for you. We understand how disappointing it is when a shade isn’t deep enough, especially when you’re looking for a bronzer that provides noticeable warmth and dimension. Your feedback about expanding the shade range is important, and we appreciate you sharing it with us. Please feel free to contact our support team by email if you’d like assistance finding a deeper shade that may better suit your complexion. We’ll be happy to help.

We are so happy to hear that our cream blushes have exceeded your expectations! It's wonderful to know that the texture and pigmentation are just right for you. We truly appreciate your kind words and recommendation.

We're thrilled to hear you love your products and find great value in the box! It's wonderful that you're enjoying everything, and we appreciate you sharing your positive experience.

We appreciate you sharing your experience with the lipstick. We understand your frustration with the product separating and we are looking into this issue to prevent it from happening again.

We are so happy to hear that you love your purchase! Your positive feedback truly means a lot to us.

We're so happy to hear your merchandise arrived ahead of schedule and in perfect condition! We hope the recipient loves their surprise.

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Upon review, the order was shipped and delivered to the same address that was entered at the time the order was placed. If you believe there is an issue with the shipping address or would like us to review your order further, please kindly contact our support team by email with your order number. We’ll be happy to look into the matter and assist you. We appreciate the opportunity to help.

We're so happy to hear you love our products and find this palette perfect with gorgeous colors! Thank you for your wonderful feedback.

We're so thrilled to hear you had an amazing experience and loved our products! Thank you for sharing your wonderful feedback with us.

We're so happy to hear that you found our products and prices great, and that our website was easy to navigate! We appreciate you enjoying our smooth ordering process and receiving your products sooner than expected.

Thank you for taking the time to share your feedback. We’re sorry to hear that your second experience with Juvia’s Place did not meet your expectations. We understand how disappointing it is when the foundation shade is not the right match despite using our shade guide, and we’re sorry that the eyebrow pencil arrived in unsatisfactory condition. Please kindly contact our support team by email and include your order number along with photos of the eyebrow pencil. Our team will review the issue and be happy to assist you further. We appreciate your feedback regarding the shade guide as well, as it helps us continue improving the shopping experience for our customers.

We're so happy to hear you love our product and find it to be both pigmented and long-lasting! Thank you for your wonderful feedback.

Thank you so much!

We're so glad we could quickly resolve the issue with your missing order and get it shipped back to you promptly! We appreciate you sharing your positive experience.