Most reviewers were unhappy with their experience overall because the products failed to match expectations. Customers frequently complained that the items received were made of cheap fabric with printed patterns rather than the thick knitted garments advertised in the website photos. Many people also pointed out that the clothing sizing runs extremely small and the delivered materials feel entirely disappointing.
Though some customers appreciated the attractive clothing styles, vibrant colors, and reasonable prices available on the site. A few shoppers also mentioned that browsing the online product selection and completing their initial purchases was a straightforward process overall.
I ordered five men's sweaters from Kittwst. The images for each clearly showed thick, three-dimensional knitting, and I ensured that the descriptions also each read "Chunky" and "Knit" since I noticed that some of the items were described as having "printed" designs.
When received, NONE of the five sweaters are knitted. Each is a thin, machine-woven fabric with ink-printed design work. These are cheap, low quality trash.
Their return policy states you must get a return authorized by emailing "support *at* kittwst.com". Messages sent to that address are returned as undeliverable.
I'm attempting to reach them at "service *at*...". But given the other reviews I now find here, I seriously doubt that I'll ever see any reply.
DO NOT PURCHASE FROM KITTWST!
If I could give a lower rating I would. Fake adverts as you definitely do not get what you buy. As others have said, thin printed poor quality hoodies. Been trying to claim money back via PayPal but they're not much help even though it's a scam site.
It's a scam. We received product it is nothing like the pictures it's really cheap cloth with a print on it not knit at all. The took my money no customer service number no refund. They have been reported to facebook and numerous business license agencies.
Tried multiple times to return shirt and place another order. THIS IS ONE OF THE ABSOLUTE COMPANIES TO DO BUSINESS WITH. THEY DON'T CARE, WON'T HELP. BUYER BE WARE. NEVER AGAIN!!!!!
Misleading advertising, ordered leggings and jumper. What arrived is not even close to the advertised picture. Cheap quality leggings with printed pattern. The pattern even was not aligned same with hoodie. Complained and been offered 20%voucher on next order. Complained again and no resolution. They are saying they are from Iceland, their T&C states US law and they are from China. Absolute fraud.
Same as previous review.
This is a screen printed, this material hoodie. Not woven.
Scam, scam, scam.
Im am idiot for not checking the web for complaints. I emailed them back and asked for a refund. I doubt they will honor anything.
100% do not recommend ordering through this company
Material is not what was promised, poor quality and mass printed NOT "the knitted looked" as presented. Absolutely zero customer service and no communication. My package finally came after a month and a half. Over priced poor quality, no customer service, to long to ship (i needed this for an event in hopes it was going to turn out nicer) never ordering from this company again. Not to mention nothing fits. Asked for a refund no one is getting back to me now.
Dont fall for the sites "cool" designs, everything in the store is AI and the origins of the buisness has zero fact. I didnt do my research prior to ordering and I got played. Was expecting a woven sweater and recieved a hoody with a shabby print job on it, and the size didnt even fit me, i can rock the tighter sleeves, but it was clearly 3sizes too small. The products of this "store" are fake. Please dont waste your money here even a gag gift would been better from a thrift shop.
The pictures are enhanced to give the product depth and make it look like it is woven, when in reality it is just a poor quality picture on very thin material. Totally disappointed with the look and on top of it all I ordered a size bigger than I should have needed and it was still too small! Total scam.
Goods are not as shown. Not even knittware. Just a cheap thin printed hoodie. If this was a British company I could take them to court for fraud. YouTube needs to check this company out.
Do not buy from this company. Bought a knitted sweater (as it looks on the pictures) got something in polyester with printed patterns.
They answerd my e-mail and told me to wait 5-7 days. Then contact them again. I did that and now they offered me a coupon of 20% and to keep the false sweater. I will never buy anything from here again.
THIS PLACE WILL RIP YOU OFF AND DOES NOT REFUND YOUR MONEY. THIEVES!
This place will rip you off just like they ripped me off.
I’m purchased this beautiful sweater hoodie that they had online and what I received was this sweatshirt with ink on it that looked nothing like with the head Online.
They refuse to give me my money back. I’ve communicated with them for months and all they asked me to do was take a 20% or 30% discount to buy something else at their store.
I don’t wanna buy any other trash from them
If you see KITTWST, run as far as you can it’s a horrible company. All they do is rip people off and return their money.
THEY DID NOT RETURN MY MONEY AFTER SEVERAL ATTEMPTS OF TRYING TO GET IT BACK.
HORRIBLE BUSINESS
I DON’T KNOW HOW THIS PLACE HAS THE AUDACITY TO SELL MERCHANDISE ONLINE WHEN IT LOOKS NOTHING LIKE WHAT THEY’RE SELLING ONLINE WHEN YOU FINALLY RECEIVE IT.
DON’T BUY ANYTHING FROM THEM WORST COMPANY EVER.
LOCATED IN CHINA!
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