Kosmomobeauty

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. For transparency, the expiration date of this facial mask was clearly stated in the product description and product options, and the item was offered as a clearance product for that reason. While clearance items are typically non-returnable, we reached out privately and offered a one-time courtesy refund upon return of the unused items as a goodwill gesture. We genuinely care about our customers and always aim to be open, fair, and responsive. Thank you for giving us the opportunity to clarify. Linda

Thank you so much for your wonderful feedback—it truly means a lot to us! We look forward to serving you again. Warmly, Linda

Thank you so much for your wonderful feedback—it truly means a lot to us! We look forward to serving you again. Warmly, Linda

Thank you for your kind feedback—it really means a lot to us! We can’t wait to serve you again. Warmly, Linda

Thank you for the wonderful review! We are glad you enjoyed our service and product!-Linda

Thank you Meghan! We hope you enjoyed your products! Looking forward to serving you again!-Linda

Thank you Sherry! We hope you enjoyed the products!-Linda

Thank you so much for your kind feedback — it truly means a lot to us! We look forward to serving you again soon. Warmly, Linda

Dear Kathy, Thank you so much for your kind review! We're always striving to provide the best possible experience, so if there’s anything we could improve to earn that fifth star, we’d love to hear your feedback. We truly appreciate your support and look forward to serving you again soon! Warm regards, Linda

Dear Jeesook, Thank you so much for your recent purchase and for taking the time to leave a review. We're very sorry to hear that you were disappointed with the packaging. As a small business, we truly value every customer and take great care in shipping our products exactly as shown in our product listings. While we don’t use traditional boxes for all items, we do our best to ensure safe and secure delivery. If any of the products you received were damaged in transit, please let us know—we would be more than happy to assist and make things right. We’re proud to have maintained a near 5-star rating thanks to the support of wonderful customers like you. Every review truly matters to us and directly impacts the success of our small business. If you feel your concern has been addressed, we would sincerely appreciate it if you’d consider updating or removing your 2-star review. Your opinion means the world to us, and we genuinely want to make your experience a positive one. Thank you again for your support. We hope to have the opportunity to serve you better in the future. Warm regards, Linda Kosmomo Beauty