Kozgift beschäftigt sich mit der Herstellung und Verarbeitung von kundenspezifischen Produkten. Wir reparieren permanent verschiedene Accessoires und Schmuckstücke zu Leben und Liebe. Derzeit bietet Kozgift hauptsächlich personalisierte Online-Fototaschen, Foto-Nachtlichter, Namensschmuck, Geburtssteinschmuck usw. an.Egal wo Sie sind, wer Sie sind und worüber Sie leidenschaftlich sind, auf kozgift.com ist es unsere Kernvision, Ihnen zu helfen, Ihre Einzigartigkeit auszudrücken oder Ihre guten Erinnerungen für immer zu prägen.Unser Team ist bestrebt, seinen Kunden kostengünstige, qualitativ hochwertige Produkte und professionelle Lieferanten, Produktionsinstitutionen und professionellen Kundenservice anzubieten. Wir bestehen darauf, unseren Kunden qualitativ hochwertige Produkte und ein gutes Einkaufserlebnis zu bieten und alle Dienstleistungen auf der Grundlage von Kundenvorschlägen zu verbessern.Kunden Freude und Emotionen an den Geschenkprodukten von Kozgift teilen zu lassen, ist unser ständiges Streben. Kozgift hat es sich zur Aufgabe gemacht, eine Vielzahl kreativer, stilvoller oder maßgeschneiderter Geschenke anzubieten. Bitte seien Sie versichert, Überraschungen für Ihre Lieben zu wählen.
The product was alot smaller than expected and alot thinner as well
Kozgift 回复2024-04-02
Dear Customers
We always answer customer questions with integrity and a customer-oriented attitude to provide every customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our product, you can tell us your order number via our customer service email: [email protected]
We'll take care of it for you. Please trust us again.
I would appreciate an answer
Personalization incorrect and customer service MIA
The personalization on the Pickleball paddle was off-center and incorrect. I emailed Customer Service and never heard back. It could have been cute.
Kozgift 回复2024-03-20
Dear Customers
We have always worked with integrity and a customer-oriented attitude, answering customers' questions and providing every customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our products, you can tell us your order number via our customer service after-sales email: kozgift [email protected]
We will handle the matter properly for you. Please trust us again.
I look forward to your reply
Hi, my name is Tomas. The Medaillon I received was defect. I couldn’t close it anymore. I hope you understand the problem and can give me a good solution. Thank you for your help.
Kozgift 回复2024-03-20
Dear Customers
We have always worked with integrity and a customer-oriented attitude, answering customers' questions and providing every customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our products, you can tell us your order number via our customer service after-sales email: kozgift [email protected]
We will handle the matter properly for you. Please trust us again.
I look forward to your reply
4 weeks Delivery time. Clock has poor quality, needed to bei optimised snd reworked.
Kozgift 回复2024-03-18
Dear Customers
We have always worked with integrity and a customer-oriented attitude, answering customers' questions and providing every customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our products, you can tell us your order number via our customer service after-sales email: kozgift [email protected]
We will handle the matter properly for you. Please trust us again.
I look forward to your reply
Good stuff, perfect service. Fast shipping.
Thanks
Kozgift 回复2024-02-17
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Delivery took one month!
They delivered one of 3 items in wrong colour and one in wrong size.
The quality was ok.
Kozgift 回复2024-02-10
Dear Customers
We have always been working with integrity and a customer -oriented attitude, answer the questions of customers and offer every customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can give us your order number via our customer service-After-Sales-e-email: kozgift [email protected]
We will properly do the matter for you. Please trust us again.
I am looking forward to your answer
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Everything went smoothly with ordering and receiving my product. My only problem is that I felt the quality of the product wasn’t very good. The wording that was attached to the sign was the only thing good about the custom sign but the wood and the engraved wording felt cheap.
Kozgift 回复2024-02-07
Dear Customers
We have always worked with integrity and a customer-oriented attitude, answering customers' questions and providing every customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our products, you can give us your order number via our customer service after-sales email: [email protected]
We will handle the matter properly for you. Please trust us again.
I am looking forward to your answer
Delivery arrived 2 weeks late, when requested, the tracking link was sent. Otherwise, no response or information as to why everything was so late, despite repeated requests. Item was well packaged and arrived without damage.
Kozgift 回复2024-01-17
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Ordered a personalized key rack. The item I received was similar to the photo, but worse quality in every way. The color was off, the dimensions were completely different, the hooks were bent, the metal was thinner.
When I emailed to ask, I was told that the website photo was a 'reference' and what I received was 'correct'. They also told me they won't honor a return, even though their website states a 30% fee on returns for personalized items.
I should have known better than to order from this shady site, but blame Kozgifts for deceptive sales practices and contradictory return info.
Buyer be very aware...
Kozgift 回复2024-01-17
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Poor Quality. Don't buy! I can not recommend it at all. I bought a personalized Sweater.
Kozgift 回复2024-01-10
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：[email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Unfortunately I didn’t have any information about the shipment. My order came many many days late an it even was broken.
Definitely not happy about my order and I would buy there again.
Kozgift 回复2024-01-08
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: [email protected]. We will help you deal with it in time.
It looked really bad. Nothing like the picture I sent. I have no hair on my head and in the picture I got I had hair.China had always had best in quality. This was very disappointing. I could have gotten this poor quality here in the USA.
Kozgift 回复2024-01-03
Dear customers,
We're sorry to hear that.
Can you email us a clear picture of the item you received and show us the issue you mentioned?
After we receive your email, we will provide you with the best solution. Your satisfaction is our top priority.
If you have further questions, please email [email protected].
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
the product was actually better than I expected, a cozy blanket and the pictures are pretty clear
Kozgift 回复2023-11-03
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
The value of this merchandise is no more than 2 US. Dollars! I am very disappointed and angry at my own stupidity
Kozgift 回复2023-09-14
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at [email protected] with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[[email protected]]
The product, as far as quality is not worth 1/10 of the price.
I ordered a custom print towel. Prints do not align, white gaps witg missing print, cracks on towel due to manufacture mishandling. Ordered orange, came pink...then seller shows me a swatch where pink is called orange to be right...
No quality control, lying customer service are just a few of the flaws.
Stay away from this seller and check the reviews before you order....vere few, and all 1 star.
The annoying part is that they sell for $40 something that costs 2 bucks to manufacture, and yet they do not want to stay behind their products and take a minimum of responsibility for their own flaws and errors.
Kozgift 回复2023-09-11
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at [email protected]
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[email protected]]
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at [email protected]
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[[email protected]]
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