Laflore Paris

Bonjour Carla, Thank you for sharing your experience with us. We’re delighted to hear you’ve been receiving compliments on your bag, and we truly appreciate your kind words about its design. We’re also very sorry to learn that you’ve noticed signs of wear so soon which is unusual. Your feedback is important, and we would like to understand more so we can make this right for you. Our customer care team is notified and will reach out to assist further. We truly appreciate your patience, support and understanding. A bientôt L'équipe Laflore

Bonjour Kara, Thanks for your message and sharing your experience with us. We’re delighted to hear that you love the design, styling, and thoughtful details of your bag, and that it’s already been admired by others. Your appreciation for our use of sustainable, animal-free materials means a great deal to us. While quality err is unusual, we also want to sincerely acknowledge the concerns you’ve raised about durability. Kindly note we stand by true and accurate information. Quality and craftsmanship are at the heart of what we do, and we stand firmly behind our products and values. That’s why we were happy to provide you with a replacement and will always be here to support you should you need us in the future. Our goal is to ensure that every bag brings joy, confidence, and lasting value to its owner. We truly appreciate your feedback — it helps us continue to refine and improve. Please know that your trust matters to us, and we’re committed to being here for you every step of the way. We’re grateful you’re part of our story, and we’ll keep working to make your experiences shine. A bientôt L'équipe Laflore