Laflore Paris

Bonjour Elisa, Thank you for updating your review and for sharing your order number. We’ve now located your order and have taken care of this for you. A full refund has been issued, and it should reflect in your account shortly depending on your payment provider. We’re glad we were able to resolve this and appreciate you giving us the opportunity to look into it. If there’s anything else you may need, we’re always here to help. A bientôt, The Laflore Paris Team

Bonjour Joy, Thank you for your review and for sharing your experience. We’re sorry that this took longer than expected, and we truly appreciate your patience throughout the process. We’re glad to confirm that everything has now been fully resolved and closed on our end. At times, returns can take a bit longer due to logistics processing, but this is something we’re actively working to improve so we can provide a smoother and more efficient experience to our customers. Thank you again for your understanding and for giving us the opportunity to make things right. A bientôt, The Laflore Paris Team

Bonjour, We appreciate you taking the time to share your experience, and we’d really like to work with you to get this properly resolved. We’d like to clarify a few points and, most importantly, find a way to resolve this with you. The $100 offer you received was provided as a trade-in value toward a new product at retail price, which is why it wasn’t applicable alongside discounted items or promotions on the website. These offers are designed to be used within that context rather than combined with other discounts. We also understand that quite some time has passed since the original exchange, and while certain conditions and availability may have changed over that period, our goal remains to make sure you feel treated fairly. If you’re still open to it, we’d really like to revisit this together and find a solution that works for you. You’re absolutely welcome to use the trade-in offer as originally intended, and if the new bag you received isn’t meeting expectations, we’re here to help with that as well and make it right. If you do reach out, we will make sure your case is escalated and handled with extra care, given your previous experience, our goal is to ensure you feel properly supported this time. Please feel free to contact us directly at [email protected] so we can review your case in detail and take care of this for you. A bientôt, The Laflore Paris Team

Bonjour Rebecca, Thank you for your feedback. We’d like to clarify that this case has already been fully resolved on our end. While there was some initial confusion regarding the jewelry case inserts, we have since taken care of everything and issued the full refund, including the amounts requested. Our goal is always to make sure our customers are taken care of, and we’re glad we were able to bring this to a resolution. If there’s anything further you’d like us to assist with, you’re always welcome to reach out to us directly. A bientôt, The Laflore Paris Team

Bonjour France, We’re truly sorry to hear about your experience. We are glad to hear nice words about customer service team. We are unable to locate your email address to track the order details associated with this review. To assist you further, we kindly request that you reach out to our customer service team with your order information. I have already informed my team to treat this matter as a priority, and we will do our best to resolve it promptly. A bientôt L'équipe Laflore

Bonjour Jody, We’re sorry to hear about your experience. Please know that we’ve informed our customer service team, and your request will be treated with priority. We truly appreciate your trust and patience as we work to resolve this for you. A bientôt L'équipe Laflore

Bonjour Sarah, Thank you so much for sharing your experience with the Bebebark purse! We’re delighted to hear that you’ve already received compliments on it and that the fast shipping made your purchase even smoother. Knowing the purse is exactly what you were looking for—and will be a staple for years to come—truly makes us happy. Your kind words mean the world to us! A bientôt L'équipe Laflore

Bonjour Alisa, We are sorry to hear about your experience. We are unable to find your order# with this e-mail account in our system. However we have informed our customer service to prioritize and address your concern. They will reach out to you shortly! We appreciate your patience! A bientôt L'équipe Laflore

Bonjour Ally, Thank you so much for sharing your experience with us! We’re glad you love the color, material, and style, and that the bag has been durable and versatile with its straps and clasps. We also appreciate your honest feedback about the size—each of our bags is designed with a specific purpose in mind, and this one was created to carry core work essentials. For future orders, if you have any questions about which style or size might best suit your needs, our customer service team will be happy to guide you and suggest the right option. A bientôt L'équipe Laflore

Bonjour Careful Shopper, We’re truly sorry to hear about your experience. Please note that we are unable to locate your email ID, name, or order details from this review, which makes it difficult for us to address your concern directly. At LaFlore, we combine the efficiency of AI with the care and attention of our human customer service team to ensure every concern is handled thoughtfully. As we continue to grow, we need your empathy to help us serve you better, and your feedback is invaluable in guiding that journey. A bientôt L'équipe Laflore

Bonjour, We’re very sorry to hear about your experience. Please know that we take this feedback seriously—our customer service team will be reaching out to you directly to ensure you receive the support and care you expect. We are committed to doing better and truly appreciate you sharing your experience with us. Shipping can sometimes be delayed due to various factors which are unfortunately outside of our control. That said, we understand and we’re working hard to improve our processes so future deliveries are smoother and faster. Thank you for your patience and for sharing your feedback—it truly helps us do better. A bientôt L'équipe Laflore

Bonjour Vicki, Thank you for your feedback and we are sorry you are disappointed about the size, functionality and material of the purse. Though it is rare we receive this feedback, we are here to address your concern. We have informed our customer service team to look into this matter and they will reach out to you! We appreciate the patience and support! A bientôt L'équipe Laflore

Bonjour! We’re so delighted to hear this! Knowing that you not only enjoy the bags yourself but also chose to share them with your twin sister makes your message extra special. Our goal has always been to create pieces that are both beautiful and enduring, and it’s wonderful to see them become part of meaningful moments between loved ones. Thank you for trusting us and for spreading the joy! A bientôt L'équipe Laflore

Bonjour Marisa, Thank you so much for sharing your kind words! We’re delighted to hear that your bag arrived promptly and that you find it beautiful, well-crafted, and perfectly suited for keeping your essentials organized. Knowing it meets your expectations means a lot to us, and we hope it brings you joy and ease every time you use it. A bientôt L'équipe Laflore

Bonjour Elaine, We’re sorry you feel disappointed. Please note as we advertised, bebebark is a compact, convertible cork purse that can be worn as a crossbody bag (shoulder bag), as a mini backpack or as a clutch. We appreciate your feedback. You can always reach out to our customer service team to help you chose bags to your daily needs. Thank you for the support! A bientôt L'équipe Laflore

Bonjour Debra, Thank you so much for sharing your kind words about your Bebebark bag! We’re thrilled to hear you love it. The lighter weight, thoughtful compartments, and the convenient zipper section for your phone are all details we designed with everyday ease in mind. We truly appreciate your feedback—it means a lot to know the bag is serving you well. A bientôt L'équipe Laflore

Bonjour, We are sorry that you feel disappointed. Thanks for voicing your perspective! We agree—black is a classic, versatile, and practical color. Your feedback about wanting more consistency—and specifically about the Doq and chains in black—is really valuable and it has been shared with our production team. We’re doing our best to maintain consistency. At times, stock and color availability can be unpredictable due to demand and production factors. We are looking ways to improve every day. A bientôt L'équipe Laflore

Bonjour Manijeh, Thank you so much for your kind words! We’re delighted to hear you’re happy with your handbags. Knowing that you appreciate our craftsmanship and service means a lot to us. We truly value your support and look forward to continuing to serve you with products you’ll love. A bientôt L'équipe Laflore

Bonjour Delain, Thanks for bringing this to our attention and we are sorry to hear about your experience. We are here to make things right and we have informed our customer service team to prioritize this case. We appreciate your patience and support! A bientôt L'équipe Laflore

Bonjour Chereace, We are so excited to hear this heartwarming feedback from you and appreciate the continued support— Your joy and enthusiasm truly make our day, and we’re thrilled that Bobobark is such a hit in your family. A bientôt L'équipe Laflore