Laflore Paris

Bonjour Joanne, Thank you so much for your wonderful review! It truly means a lot to us to hear that you had such a positive experience. We're especially happy to hear that Sarah was able to help and that you're enjoying your Doq bag. I'll be sure to pass your kind words along to her and the rest of the team, they'll really appreciate it. Thank you again for your support, and we hope your Doq bag brings you joy for many years to come. A bientôt, The Laflore Paris Team

Bonjour, Thank you so much for your kind words! We’re delighted to hear you’re enjoying your products and that you had a positive experience with our customer service. Your support truly means a lot to us, and we hope you enjoy your Laflore Paris pieces for many years to come. A bientôt, The Laflore Paris Team

Hi Lindsay, Thank you for taking the time to share your feedback. We’re sorry that your experience with us did not meet the standard we strive to provide. As our support team explained, we recently went through a warehouse transition that unfortunately affected processing times for a portion of our orders. These delays were specific to this unexpected operational change and are not representative of our normal fulfillment process. We had every expectation that our standard shipping timelines, including orders placed during our sale, would continue as planned. While unexpected challenges can arise, we believe in taking responsibility when they do. Our focus has been on resolving the issues as quickly as possible, learning from the experience, and improving our processes so we can better serve our customers going forward. We have also been in touch with you privately and have taken care of your request. Although we’re sorry we weren’t able to deliver the experience you expected this time, we appreciate you giving us the opportunity to assist you directly. We sincerely wish you all the best. A bientôt, The Laflore Paris Team

Bonjour, Thank you for taking the time to share such detailed feedback. We’re truly pleased to hear how much you loved the design and functionality of your Chou Chou. Knowing it became a favorite bag and received so many compliments makes it especially disappointing to hear about the issues you experienced with the cork and bamboo handle. Providing lasting, high-quality products is something we care deeply about, and we always strive to find solutions when a customer encounters a problem. Unfortunately, there isn’t enough information in your review for us to locate your order and look into your case. We would greatly appreciate it if you could reach out to us at [email protected] with your order details and a few photos of the bag. Our team will be happy to review everything and work with you to find the best possible solution. Thank you again for your honest feedback. We hope to have the opportunity to assist you directly. A bientôt, The Laflore Paris Team

Bonjour, Thank you so much for your kind words. We’re delighted to hear that you’re enjoying the quality of your bag and that our customer service team was able to provide a great experience as well. Your support means a great deal to us, and we’re grateful that you took the time to share your feedback. We hope your bag accompanies you on many wonderful adventures for years to come. A bientôt, The Laflore Paris Team

Bonjour, Thank you so much for your kind words! We’re delighted to hear that you’ve had a great experience with our customer service and that you’re enjoying your Laflore pieces. It means a lot to us to know that our designs are being appreciated. Thank you for being part of the Laflore community and for taking the time to share your feedback. A bientôt, The Laflore Paris Team

Hi J.E., Thank you for taking the time to share your feedback. We understand your concerns regarding the delay with your order. As you mentioned, we have been going through a warehouse transition, which has unfortunately affected processing times for some orders. While many orders have already shipped, a portion have experienced longer delays than expected. To be clear, these delays are tied specifically to our recent warehouse move and are not representative of our normal operations. The challenges that arose during the transition were not anticipated in advance, and we had every expectation that promotions and standard fulfillment timelines would continue as planned. While unexpected issues can arise in any business, we believe in taking responsibility when they do. Our focus is on learning from this experience, improving our processes, and working every day toward solutions that better serve our customers. We are actively working through all remaining pending orders and doing everything we can to get them on their way as quickly as possible. We would also like to review your specific case once more with our team and continue working with you directly. As we do not have enough information from this review to locate your order, please reach out to us at [email protected] so we can look into it further. We appreciate the opportunity to make this right. A bientôt, The Laflore Paris Team

Hi Jannira, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you appreciate both the quality of our products and the values behind them. Creating beautiful, sustainable pieces that our customers love is at the heart of everything we do. Thank you for being part of the Laflore Paris community. A bientôt, The Laflore Paris Team

Bonjour, Thank you so much for the wonderful review and for being part of the Laflore family for so long. Hearing that your bebebark has been your go-to bag for years truly means a lot to us, and we’re so happy to hear that you’re loving your new bobobark as well. We put a huge focus on combining functionality, comfort, and style, so it’s incredibly rewarding to hear that those details are standing out to you, especially the interior lining and everyday usability. Thank you again for the support and for taking the time to share your experience with us. A bientôt, The Laflore Paris Team

Bonjour Steve, Thank you so much for the great review. We’re really happy to hear that you enjoyed the buying experience and that the bag is helping keep everything organized. We also truly appreciate the feedback regarding the top opening size. Comments like this are very valuable for us as we continue improving future designs and functionality. We hope you continue enjoying your bag both for work and everyday use. A bientôt, The Laflore Paris Team

Bonjour Andrea, Thank you so much for the wonderful review. We’re so happy to hear that you love the bag. Knowing you’re already thinking about adding more styles to your collection truly means a lot to us. We hope you enjoy your bag for many years to come, and we can’t wait to welcome you back again in the future. A bientôt, The Laflore Paris Team

Bonjour Kevin, Thank you so much for the wonderful review. We’re thrilled to hear that your wife loved it and that you had a smooth ordering experience with us. Messages like this truly make our day. We hope she enjoys the bag for many years and many adventures to come. A bientôt, The Laflore Paris Team

Bonjour Rita, We’re truly sorry to read about your experience and disappointed to hear that you felt unsupported. I personally could not find previous conversations connected to this email with the issues you mentioned, but if there are unresolved problems with your orders or products, we absolutely want to help make things right for you. Every customer is important to us, especially someone who has supported our brand as much as you have. Please reach out to us directly at [email protected] with your order details and a short summary of the issues, and our team will personally review everything and work with you to find solutions. A bientôt, The Laflore Paris Team

Bonjour Katie, Thank you so much for your wonderful message, it truly made our day. We’re absolutely thrilled to hear how much you’re loving your Bobobark and that it’s become such a perfect companion for your workday. Hearing this kind of feedback means a lot to our whole team. We really appreciate your support and are always here if you need anything at all. A bientôt, The Laflore Paris Team

Bonjour Ida, I’m really sorry for your experience and for how this has been handled. I’ve personally reviewed your case to make sure everything is now properly taken care of, as this is not the level of service we aim to provide. Part of your order was a pre-order item, which is why there was a longer timeline before it could be fulfilled. We’re also continuously working on improving our AI assistant so we can provide faster and more helpful support. It’s not perfect yet, but feedback like yours is exactly what helps us improve. Your case has now been fully addressed on our end, and we’ve taken the necessary steps to resolve the situation. If there’s anything at all still pending or if you’d like me to personally double-check anything for you, please don’t hesitate to reach out directly, I’m here to help. A bientôt, The Laflore Paris Team

Bonjour Stacey, Thank you for taking the time to share your feedback. We’re truly sorry for the experience and the time this has taken. Your case required a bit more time due to complications within the shipping process that are not always fully within our control, but please know there was never any intention to delay. We wanted to take the time to carefully review everything and ensure a complete and accurate resolution for you. Your case has now been fully resolved, and we’ve shared the details with you privately. A full refund has been issued and should be reflected on your end shortly. If there’s anything further we can assist you with, please don’t hesitate to reach out to us directly. We’re always here to help. A bientôt, The Laflore Paris Team

Bonjour Jnesha, Thank you so much for your kind words. We truly appreciate your recognition of our customer service team’s efforts. It’s wonderful to hear that you’ve found our responses quick, courteous, and efficient — that’s exactly the experience we strive to deliver every time. Your feedback motivates us to keep raising the bar and continue serving you with warmth and professionalism. A bientôt L'équipe Laflore

Bonjour Mariam, Thank you for your incredible review! We’re overjoyed to know that our handbags have brought you such happiness—not only through their unique, fully vegan, earth-friendly design, but also by resonating with your values. It means the world to us that our customer service and behind-the-scenes concept videos have enriched your experience, and your 10-star rating is a true honor. On behalf of the founders and our entire team, please accept a heartfelt handshake across the miles—we’re thrilled to have you as part of our journey and can’t wait to keep delighting you with more creations. A bientôt L'équipe Laflore

Bonjour Carole, Thank you so much for sharing your experience with the La Grande Ronde! We’re delighted to hear that you find it original, well-made, and perfect for Fall. We truly appreciate your feedback about the color brightness in the images and want you to know we’re listening. While colors can sometimes appear slightly different depending on lighting and screens, we’re glad the natural cork finish has won your heart—it truly offers the elegance of leather with the added benefits of being lighter, durable, and eco-friendly. Your appreciation for cork and your plans to add more of our pieces to your collection mean the world to us, and we can’t wait to craft more designs that bring you joy season after season. Thanks again for being an incredible part of our Laflore journey! A bientôt L'équipe Laflore

Bonjour, Thank you so much for your wonderful feedback — it truly means a lot to us. We’re absolutely delighted to hear that you’re so pleased with your purchase and that both the color and quality met your expectations. That’s exactly what we strive for with every piece we create. Knowing that you’re enjoying your bag makes all the work behind it worthwhile, and we hope it continues to bring you joy for a long time. A bientôt, The Laflore Paris Team