Lavencio（lavencio.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 32 条用户评价，属于爱好与工艺品分类，口碑一般。评价两极分化：54% 给出 4 星及以上，同时 47% 打了 1 星；商家回复了 87% 的差评。数据最后更新于 2026-08-10。
我订购了一件超大号连帽衫。照片里看起来超级温柔。图中选择了棕色bc，颜色是冷灰棕色。 我收到了温暖的金棕色。织物摸起来像部分塑料。不透气。不软。 不知道如何处理退货
Hi Joanne, We’re sorry to hear the hoodie didn’t meet your expectations in terms of colour, feel, and comfort. If you’re unsure how to proceed with a return, please reach out to us directly and our support team will guide you through the process and review your case. Thank you for your feedback. Lavencio
亚历山大设法回答了我所有的问题并解决了我的担忧。 他是我在贵公司工作经历中最精彩的部分。 他的敏锐、举止、同理心，所有这些都为我提供了出色的客户服务。 我什至被说服同意退款 50%，以弥补我的失望。 下面提供的日期是随机的，因为我们的互动发生了几天。
Hi Barbara, Thank you for taking the time to share your feedback. We’re glad to hear that Alexander was able to assist you and address your concerns with care and professionalism. Your comments are truly appreciated and will be shared with our team. Lavencio
这件毛衣质量太差了。布料很痒，感觉像塑料一样。显然是一些快时尚的狗屎。
Hi Olivia, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the sweater didn’t meet your expectations in terms of feel and comfort, that’s certainly not the experience we want anyone to have. We’d really appreciate the opportunity to make this right for you. Please reach out to our support team at [email protected] with your order details, and we’ll be happy to look into a suitable solution for you. Lavencio
该 otem 于 12 月 13 日订购，迄今为止该商品尚未移动。我今天（12 月 29 日）再次检查，该物品仍然在同一个地方。当我询问时，我被告知该物品已发货，拉文西奥无法控制。广告上说您会在 10 到 14 天内收到订单。这是浪费钱，我不会再向他们订购。
Hi Denise, We’re sorry for the frustration caused by the delay and understand how disappointing this can be. Holiday shipping periods can occasionally result in slower carrier updates, but we’d be happy to look into your order and assist further. Please reach out to us at [email protected] with your order number so we can help resolve this for you. Lavencio
简而言之：他们给我发了一件与我订购的商品完全不同的商品，然后要我付费以使其正确。 订购：深棕色羊毛混纺修身男式外套，袖子有纽扣，后开衩。 收到：浅驼色 100% 涤纶宽松外套，无袖扣或开衩。外套做工不太好，感觉很廉价。奇怪的是，根本没有品牌标签。 当CS最终回复时，他们告诉我我们购买的外套已经卖完了，所以他们决定用其他东西代替。这些在发货前都没有传达。 此外，我们收到的商品在网站上没有以任何方式直观地呈现，无论是样式还是颜色。 有关退款请求的一切都很复杂，似乎是故意设计的。 尽管 CS 代表很有礼貌，但内容如下： * 我要求退款和退货地址，并获得了商店积分。 * 我说不，谢谢，我想退货并获得全额退款，并得到了一个论点，为什么这个结果不是他们想要的（怎么办？你寄了一件我没有订购的外套，没有询问我是否喜欢这个选项？），并进一步施加接受商店信用的压力。 * 我再次要求退货并被告知我需要先发送照片。我这么做了，并获得了 50% 的退款。 * 我说不用了，谢谢，我想退货并获得全额退款，并获得了 65% 的退款。我们绕来绕去。 一家对良好客户服务感兴趣的公司会在发生如此严重的错误后竭尽全力为客户解决问题。相反，在拿走顾客的钱并提供比广告宣传的劣质产品后，他们似乎明显在努力让顾客失望。真是不幸。
Hello Jen, We’re sorry to hear about your experience and appreciate you taking the time to leave feedback. This is not the outcome we intend for our customers, and we would like the opportunity to review your order and resolve this properly. We encourage you to contact our support team directly with your order number so we can look into what happened and discuss an appropriate solution. You can reach us at [email protected]. Lavencio
期望：优雅、合身的外套，前面有 2 排纽扣。 现实：休闲外套只有一排纽扣，前面胸前有一个随意的拉链口袋。 这是非常令人失望的，尤其是因为明天就是圣诞节，我没有时间在这么短的时间内找到替代品。 :(
Hi Lea, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the coat did not align with what you were expecting, especially with such a time-sensitive occasion approaching. Our designs are intended to balance elegance and everyday wearability, and we understand that style details can be interpreted differently when seen in person. That said, we never want a customer to feel disappointed with their purchase, and your experience is important to us. We would truly appreciate the opportunity to assist you directly and explore a solution that feels fair and satisfactory. Please reach out to our support team so we can look into this further with you. Thank you again for your honest feedback. Lavencio
远离这些小偷。 该公司接受了我们的付款，并在订单 4 天后通知我们，我们购买的颜色缺货。他们只提供两种选择：不同的颜色或商店信用。在发送多封电子邮件要求退款后，他们表示只有我们删除评论，他们才会退款。此时，该公司保留了我们的资金，并且尚未交付商品。以删除评论为条件退款是不可接受且不道德的客户服务。根据这次经验，我不推荐这家公司。
Hi Jhoanna, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. We aim to handle all orders and refund requests in line with our published policies and to communicate options clearly and transparently. If there was any confusion or frustration during this process, we truly regret that and take it seriously. We’d welcome the opportunity to review your case directly and ensure everything is properly addressed. Please reach out to our support team so we can look into the details and work toward a resolution. Lavencio
衣服尺码与广告不符，客服也没有回复。
Hi Trini, Thank you for sharing your feedback, we’re genuinely sorry to hear about your experience. This certainly isn’t the level of service or quality we aim to provide. We’d really appreciate the opportunity to look into this and make things right for you. If you could please reach out to us directly at [email protected] with your order number and a brief description of the issue, our customer care team will review your case promptly and work toward a fair resolution. Your satisfaction matters to us, and we hope to have the chance to assist you personally. Lavencio
我两周前订购了一件毛衣。我上网，它说它正在路上，但我找不到任何人可以直接联系以找出为什么它仍然在某个地方，我去一个网站寻求帮助，但它是空白的。
Hi Debra, We’re really sorry to hear about your experience — that’s not the level of service we aim to provide. Please reach out to us at [email protected] with your order number, and we’ll look into this right away and make sure you get a clear update. Lavencio
我于 11 月 7 日下了订单，并于 11 月 8 日收到订单“正在发货”的通知，从那以后我还没有收到任何更新，已经过去 3 周多了。无论质量或价格如何，我都不会再从他们那里订购。一周前我要求退款并保留夹克，但他们告诉我它仍在发货。我想要在今天的感恩节得到它，但现在我怀疑我能在圣诞节之前得到它。
Hi Markus, Thank you for sharing your feedback, and I’m very sorry to hear about the experience you described. We understand how frustrating delayed updates can be, especially when the order was needed for a specific occasion. After reviewing your tracking details, I can confirm that your package has now been successfully delivered by the carrier. If you’re unable to locate it or didn’t receive it personally, please contact us directly at [email protected] and we’ll gladly assist with an investigation to make sure you receive the support you need. We truly appreciate your patience and the opportunity to make this right. Lavencio
我对我的购买感到非常满意！衣服非常合身，质量也很棒。我一定会再次订购。
Thank you so much for your kind words! We're thrilled to hear that you love the fit and quality of your purchase. It means a lot to us that you’ll be ordering again — we can’t wait to serve you next time! Lavencio
对价格的质量印象深刻。
Hi Merve, Thanks so much for your kind words! We’re thrilled to hear you’re impressed with the quality — we always aim to deliver great pieces at a fair price. Enjoy your purchase, and we hope to see you again soon! Warm regards, The Lavencio Team
共 32 条符合条件的评价