La Vinothèque 回复2024-08-14Dear Ann Marie,
We appreciate you taking the time to share your experience. We’re truly sorry to hear that you didn’t receive the correct item. We understand how frustrating this must be, and we want to make it right.
We pride ourselves on order accuracy and our hassle-free return policy. If you received the wrong item, we apologize for the error and encourage you to reach out to our customer support team immediately. We’ll arrange for a free replacement or refund, whichever you prefer.
To initiate a return or replacement, please visit our returns portal https://lavinotheque.com/content/1-shippingreturns.
Our team is available 24/7 to assist you with any questions or concerns.
Thank you for your understanding.
Sincerely, La Vinotheque Customer Support team
Contact Information: 877 319 7683
[email protected]