La Vinothèque (lavinotheque.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 71% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-10.
I still didn’t receive my order placed around 07.13.2026
Order ID 75678
Reply from La Vinothèque2026-07-31
Alexander,
We take customer feedback seriously, but according to our records and official carrier tracking, this order was processed immediately and delivered days ago:
Order Placed: July 13, 2026
Shipped: July 14, 2026 (Next business day)
Delivered: July 15, 2026 at 12:43 PM via FedEx Home Delivery (Tracking #382670098320)
Your package was successfully delivered and signed for at your Greenwich address shortly after ordering. Additionally, we have no record of any emails or phone calls from you reaching out to us regarding your order prior to posting this review.
We kindly ask that you verify your delivery location or update this review to accurately reflect the quick fulfillment and delivery of your order. If you need a copy of the official FedEx proof of delivery, please contact us directly at [email protected].
La Vinotheque Management
La Vinotheque was able to get me 2 bottles of an Italian grappa I could find nowhere else. The phone representative was extremely helpful , and arranged pickup very quickly. I was very happy with the whole experience!
Horrible experience. Order 5 bottles and when I received them one of the bottles was broken. There was no liquid spilled on the box though, it was as if the bottle broke when they were packaging it and then just shipped a broken bottle with the glass shards dumped into it.
I tried contacting them about it and have emailed them everyday this week, only to receive one email back from them. The email they sent me was asking for pictures, which I provided and haven’t heard anything since. Tried calling them but no one picks up the phone. Horrible experience and will not be ordering from them again.
Thank you very much for your kind words! We are thrilled to hear that you had a smooth experience and that we could get your order to you quickly and at a great price.
We look forward to serving you again soon!
Pleasant, helpful and efficient service.
Good to talk to a voice for service!
Reply from La Vinothèque2026-04-06
We appreciate your feedback! Providing helpful and efficient service is our top priority, and we’re happy to hear you enjoyed the personal touch of speaking with our team. Thank you for choosing us.
Fast delivery. FEDX dropped the box and a bottle was broken. I called and they were great. They sent me another bottle immediately. Great customer service
Reply from La Vinothèque2026-03-01
We appreciate your feedback! While we strive for every delivery to arrive in perfect condition, we’re glad our customer service team could resolve the issue for you immediately. Thank you for choosing us, and we look forward to serving you again soon
M
Margaret H Connors · 5 reviews · Verified · Experienced 2026-01-23 ·
★★★★★
They did exactly what they promised
Reply from La Vinothèque2026-02-08
Glad we could deliver on our promise! Thanks for the 5-star review—we appreciate your support.
Great service, good price for buying multiple bottles, and prompt delivery.
Reply from La Vinothèque2026-02-08
We really appreciate the kind words! It’s awesome to hear that you’re making the most of our bundle deals.
Our team works hard to get those deliveries out the door fast, so we’re thrilled it made a difference for you.
Thank you so much for the review! We know how exciting it is to find that specific bottle you've been hunting for, so we make it a priority to get it to your door as quickly (and safely) as possible. Enjoy your Amaro!
I really wish I had the jelzin cherry 🍒 for Christmas
Reply from La Vinothèque2025-12-28
Hi there, we’re just as disappointed as you are! We know the Jelzin Cherry is a favorite, and we hate that it was out of stock for your order. We’d love to help you find a replacement or let you know as soon as it's back in stock!
Everything went smoothly again, I have been ordering for over 5 years and never had an issue!
Reply from La Vinothèque2025-12-21
Wow, 5 years! Thank you so much for sticking with us. We love hearing that everything went smoothly again—it’s customers like you who make what we do so rewarding. See you at your next order!
It took forever AND evidently it was hit i the shipment box and whatever happened….the caps were off… the corks were wet! Horrible. It should have come to Jane Massey. 4013 west 138th terrace. I don’t even know it we should drink it with tops being off????? Not great!!!
Reply from La Vinothèque2025-12-17
We are sorry for the confusion! The original order was shipped promptly to the address provided at checkout. Once we realized the address was incorrect, we sent a free replacement to the updated address as a courtesy. We hope you enjoy the product!
Tracking ID:
396403503615
Thank you so much! We really appreciate you taking the time to share your feedback. We're so glad you're happy with how quickly your order was processed. We strive to get all orders out as fast as possible.
Thanks so much for the feedback! We're glad to hear that the ordering process was easy for you. We've worked hard to make it as simple and smooth as possible, so your review means a lot.
We hope to see you again soon!
