LegalMatch

Hello Johana, Thank you for sharing this. We’re glad you appreciated the platform and that you received a timely response from an attorney. We understand how the “unable to pay” disclaimer can feel discouraging, even though it is intended to set expectations about attorney fees and then provide helpful resources. If it would help, you can always reach out to [email protected], and they can go over the options available to you for your situation. Sincerely, Tyler at LegalMatch

Thank you for sharing your positive experience!

Cynthia, thank you for reaching out. We are very sorry to hear that you and your brother are having such a difficult and frustrating time with this situation. It's completely understandable why you'd be so concerned about the lack of progress on your mother's estate. While our service connects people with licensed attorneys who are in good standing with their state bar, LegalMatch is unable to get involved in the day-to-day work between a client and their lawyer. For a situation like this, the best course of action is to file a complaint directly with the state bar association. They are the official body that oversees attorneys in your state, and they have the authority to investigate these kinds of issues and take action if they find it's warranted. I truly hope this helps point you in the right direction and that your family can get this resolved quickly. - Tyler at LegalMatch

We’re sorry to hear that you were unhappy with your recent LegalMatch experience. We help connect clients like you with attorneys who are interested in taking your case, but we do not oversee the work of individual lawyers. We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.

Glad we could help! Thank you for sharing your positive experience.

Thank you for sharing your positive experience!

Jeannette, We are very sorry to hear about the financial frustration you are experiencing, particularly while navigating a difficult legal matter. However, based on the specific figures you cited, a $2 activation fee and a $95 recurring charge, it appears you may be mistaking LegalMatch for a different service provider. Our attorney-client matching platform is free for consumers, and any fees you would incur would be solely from an attorney of your choosing after submitting case details or if you subscribed to one of our paid membership levels. Upon review, I do not see any transactions that indicate you are on a paid subscription with us. Please review your transaction history. If you find any charges that were made in error, you can contact the third-party service that processed those charges to request a refund. - Tyler at LegalMatch

We’re sorry to hear that you were unhappy with your recent LegalMatch experience. Sounds like you were successfully matched with 5 potential lawyers, and the one you chose to work with was able to determine that it would not be worth spending more time and money to pursue this claim. LegalMatch helps connect clients like you with attorneys who are interested in taking your case, but we do not oversee the work of individual lawyers. We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar.

Patrick, You did not receive the help you were seeking from LegalMatch, and that is understandably frustrating. Upon review, I see that you posted your case in a legal category which, as you acknowledged in the case details you shared, did not match the category of your actual legal need. To stop receiving the emails you requested, you can simply visit your client dashboard and adjust those settings. I have done this for you as a courtesy. Good luck with your case! Jessie at LegalMatch

You did not get the legal guidance you were expecting, and that is understandably frustrating. Over the past 20 years, millions of clients have had success with our free attorney-client matching service. LegalMatch does not make referrals or contact clients directly, rather we enable interested attorneys in our network to contact clients who have requested this free service by submitting a case. Upon review of the contact information you provided through TrustPilot at our request, we are unable to find your case in our system. Perhaps you have confused our name with a competitor?

Marla, Over the past 25 years, millions of clients have had success with our free attorney-client matching service. We also offer a different, for-fee service called Talk to a Lawyer which is designed for those who want immediate legal advice and who can benefit from ongoing reduced-rate access to general legal consultations. This service is available as a subscription, which includes unlimited 30-minute consultations at a reduced rate. It sounds like you purchased the subscription plan in error, and did not see the welcome emails with information about how to cancel. As a courtesy, we have refunded your payment in full. Jessie at LegalMatch

Over the past 25 years, millions of clients have had success with our free attorney-client matching service. We also offer a different, for-fee service called Talk to a Lawyer which is designed for those who want immediate legal advice and who can benefit from ongoing reduced-rate access to general legal consultations. This service is available as a subscription, which includes unlimited 30-minute consultations for $49 each. Upon review, I see that you purchased Talk to a Lawyer but were not actually looking for general legal advice. Your refund request was not sent to the correct department (which would have been either [email protected], as stated in your welcome email or [email protected], as stated on our website). For that reason, it took a very long time before your request was processed. Please accept our apology for the delay. Your feedback will be used to improve our internal communication process.

Thank you for sharing your positive experience!

James, We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating. Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work. As described on our website: 1. You answer questions to share the specifics of your legal issue and provide available times so that interested attorneys can schedule with you. 2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours. 3. If you permit us to share your contact information, interested lawyers respond to initiate a conversation. 4. At that time, you may schedule a consultation with one or more interested lawyers, during which you and each attorney determine whether there is a good fit for working together on your case. We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar. Jessie at LegalMatch

Carol, We’re sorry to hear that you were unhappy with your recent LegalMatch experience. You didn’t get the representation you were seeking, and that is understandably frustrating. We review each attorney before they join LegalMatch, and do not allow membership to anyone who has an open complaint with their state bar association. If a lawyer fails you, please know that you have the right to file a complaint against them with the bar. Jessie at LegalMatch

Dear Ms. Bauer, You didn’t get the representation you were seeking, and that is understandably frustrating. Over the past 20 years, millions of clients have had success with our free attorney-client matching service. There have also been a few who were displeased. We’ve found that in those instances, it’s often because of a misunderstanding about how both LegalMatch and the legal industry work. As described on our website: 1. You answer questions to share the specifics of your legal issue and provide available times so that interested attorneys can schedule with you. 2. Pre-screened lawyers in your requested practice area and location review your case within 24 hours. 3. If you permit us to share your contact information, interested lawyers respond to initiate a conversation. 4. At that time, you may schedule a consultation with one or more interested lawyers, during which you and each attorney determine whether there is a good fit for working together on your case. Unfortunately, even when matched, some clients are unable to secure an attorney for a variety of reasons including bad timing (lawyers often need to prioritize their existing clients over potential new clients) and case details that don’t align with the attorneys practice specialty. You might consider trying our paid subscription which is designed for those who want immediate legal advice and who can benefit from ongoing reduced-rate access to general legal consultations. This subscription allows you to schedule unlimited 30-minute consultations for $49 each. To get more information about this option, just click the Talk to a Lawyer link inside your client dashboard. Jessie at LegalMatch

The first step of the satisfaction guarantee is for LegalMatch to reach out to your attorney and encourage them to resolve your issue. I have just confirmed that our customer support team has received the email you sent (just before Christmas) and initiated that process. EDITED TO ADD: As we have explained, if you have a dispute with your lawyer that we are unable to help you resolve, you must contact the state bar association.

Ms. Boss, It's clear that you are angry about your LegalMatch experience, but after requesting more information I am still seeing only name calling and no specific complaint around which we can take corrective action. Regretfully, Jessie at LegalMatch

Edited to add: You did not get the representation you were expecting, and that is understandably frustrating. In order to provide free attorney-client matching services to people who are seeking legal representation, we use automations for many aspects of our business. It sounds like you are looking for a level of personalized attention that is beyond the scope of our free service. Brian, Given that you were matched with someone who does not practice your legal issue, we recommend you update your case details to provide more accurate information. Hope this helps! ~Jessie at LegalMatch

I've been able to identify your practice and confirm that you are now added to the Do Not Call list. Please accept our apology for the inconvenience. ~Jessie at LegalMatch