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LensDirect.com

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204 条评价

4.8204 条评价
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关于 LensDirect.com

数据更新
网站
lensdirect.com
分类
健康与医疗
所在地
美国
状态
待认证
近 12 个月
204 条评价
差评回复率
70%(7/10 条)
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商家自述

LensDirect.com 成立于 1992 年,是一家顶级的美国在线零售商,以惊人的价格提供各种品牌隐形眼镜、眼镜、太阳镜、眼镜镜片替换件及相关产品。秉承明确的使命:以令人难以置信的价格提供令人难以置信的视力保健产品和令人难以置信的客户服务。 LensDirect 是一家家族企业,对待客户就像对待家人一样——这是我们的座右铭,也是我们的精神。这就是《新闻周刊》连续两年授予 LensDirect 美国最佳客户服务奖的原因。因此,无论您是在寻找名牌隐形眼镜、需要一副经济实惠且时尚的镜框,还是想要更换您最喜欢规格的镜片 - LensDirect 都能为您提供帮助。

LensDirect.com靠谱吗?

LensDirect.com(lensdirect.com)在 OK.one 的综合评分为 4.8 分(满分 5 分),基于本站收录的 204 条用户评价,属于健康与医疗分类,口碑优秀。好评高度一致,94% 的评价为 4 星及以上;商家回复了 70% 的差评;评价主要围绕客户服务、产品。数据最后更新于 2026-08-12。

评价综述

AI 生成

绝大多数评论者对该公司都有很好的体验。客户经常称赞员工和客户支持团队非常乐于助人、耐心且快速解决各种订购问题或个人疑虑。人们还提到,在线订购和运输过程非常顺利,提供及时的交货时间和有用的实时跟踪更新。 然而,一些客户也注意到了令人沮丧的产品质量问题,例如不正确的处方或实物与他们最初的期望不符。一些评论者在尝试纠正有关其定制订单的错误时遇到了严重的运输延误和持续的沟通挑战。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

快速响应

反应快!杰伦·安德森 (Jaron Anderson) 提供优质的客户服务。解决了我的问题

LensDirect.com 回复2026-08-05

Hello Nancy! We're delighted to hear that you received a fast response, experienced great customer service, and that we were able to resolve your issue. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to assisting you again whenever you need us!

她非常照顾一切……

她把一切都处理得非常有效率!

LensDirect.com 回复2026-08-05

Hello Larry! We're so pleased to hear that everything was handled efficiently and that you had a positive experience. We'll be sure to share your kind feedback with our team. We appreciate you taking the time to leave a review and look forward to assisting you again whenever you need us!

莱克西知识渊博,是一位出色的……

Lexie 知识渊博,乐于助人!很棒的客户服务!

LensDirect.com 回复2026-08-05

Hello Toby! We're delighted to hear that Lexie was knowledgeable and provided such great support. It's fantastic to know she delivered the level of customer service we strive for every day. We'll be sure to share your kind words with her. We truly appreciate your feedback and look forward to helping you again in the future!

达塞尔很有礼貌

达塞尔很有礼貌、细心、及时

LensDirect.com 回复2026-08-05

Hello Aleen! We're delighted to hear that Darcel was polite, attentive, and prompt in assisting you. Providing a helpful and efficient experience is what we strive for, and we appreciate you taking the time to share your feedback. We'll be sure to pass along your kind words to Darcel!

LensDirect 的 Dion 提供友好且及时的客户服务

友好而及时的客户服务,完美地解决了我的问题。迪翁很棒。谢谢!

LensDirect.com 回复2026-08-06

Hello Ew! We're so glad to hear that you received friendly and prompt customer service and that your issue was resolved perfectly. We'll be sure to pass along your kind words to Dion they'll be thrilled to know they made such a positive impact. We truly appreciate your support and look forward to helping you again whenever you need us!

Bibi非常乐于助人而且很有礼貌……

Bibi 非常乐于助人,很有礼貌地跟进了包裹丢失的问题。她提供了明确的说明,并看到我收到了包裹

LensDirect.com 回复2026-08-05

Hello Paul! We're delighted to hear that Bibi was helpful and courteous while assisting with your missing package. It's great to know she provided clear instructions and followed through to ensure you received your package. We'll be sure to share your kind words with Bibi. We appreciate your feedback and look forward to assisting you again in the future!

比比非常有帮助

比比非常有帮助。立即发送退货标签。我解释了我是如何在两周内旅行并因为我的处方改变而需要更换镜片的。根据她的建议,我在与她交谈的同一天将镜片寄回。对客户服务非常满意!

LensDirect.com 回复2026-08-06

Hello Jill! We're delighted to hear that Bibi was able to assist you quickly and provide the return label you needed right away. We're glad her guidance helped make your lens exchange process smooth, especially with your upcoming travel plans. We'll be sure to share your kind words with Bibi. We truly appreciate your feedback and are happy to have provided the helpful service you deserve!

谢林

Sherine 很专业而且很有礼貌。她公司的优秀代表。干得好!

LensDirect.com 回复2026-08-05

Hello Mark! We're delighted to hear that Sherine provided professional and courteous service and represented our company so well. We'll be sure to share your kind words with her. We truly appreciate your feedback and are grateful for your support!

未经我的许可从我的信用卡中收取了 1,000 美元

他们在未经我许可的情况下从我的信用卡上收取了 1000 美元的费用,最好的客户服务就是让我退回我没有订购的产品,以撤销信用卡交易。

LensDirect.com 回复2026-08-05

Hello Sabrina! We sincerely apologize for the frustration and inconvenience this caused. We understand how upsetting it is to be charged for products you didn't order, and we're sorry your experience with our customer service fell short of your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our service.

我受到了基塞尔·亨利的个人关注。

我受到了基塞尔·亨利的个人关注。 我在指导下完成了局部放电测量过程。 我的问题得到了快速且专业的解决!

LensDirect.com 回复2026-08-05

Hello Robert! We're delighted to hear that Kissel Henry provided you with such attentive and professional support throughout the PD measurement process. It's wonderful to know your issue was resolved quickly and that Kissel was able to guide you every step of the way. We'll be sure to share your kind words with Kissel. We truly appreciate your feedback and look forward to assisting you again in the future!

亚斯马尼非常乐于助人

亚斯马尼非常有帮助! 他让退货过程变得如此简单!

LensDirect.com 回复2026-08-05

Hello Kate! We're delighted to hear that Yasmani was extremely helpful and made the return process easy for you. We'll be sure to share your kind words with Yasmani. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!

德马里奥很有礼貌

德马里奥对我的立场和要求很有礼貌、理解和专业。

LensDirect.com 回复2026-08-05

Hello Rich! We're pleased to hear that Demario was courteous, understanding, and professional while assisting you. Providing thoughtful and respectful support is important to us, and we're glad he was able to help with your request. We'll be sure to share your feedback with Demario. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!

SHERINE 解决了我的问题!

LensDirect.com 回复2026-08-05

Hello David! We're so pleased to hear that Sherine was able to take care of your problem and provide the support you needed. We'll be sure to share your kind feedback with her. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!

迪翁是最棒的

迪翁是最棒的。他连续两次帮助我,从来没有让我觉得很麻烦。 他甚至跟进以确保我得到适当的帮助。 谢谢迪翁。 -豪尔赫·R

LensDirect.com 回复2026-08-05

Hello Jorge! Thank you so much for your wonderful review, Jorge! We're delighted to hear that Dion provided such exceptional support and made the process easy for you. It's great to know he went the extra mile by following up to ensure everything was taken care of properly. We'll be sure to share your kind words with Dion—they'll mean a lot to him. We truly appreciate your feedback and look forward to assisting you again whenever you need us!

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