Hi, thank you for your loyalty over multiple orders and we're truly sorry we let you down this time. What you described is not acceptable: miscommunication about your order, scheduling issues, and being left on read. That's a failure on our end.
We're escalating this now. Please reach out to [email protected] and mention this review - we'll process your refund or complete your order immediately, whichever you prefer.
We don't want to lose a long-time customer over this, and we'll make it right.
We're sorry this happened. Being ghosted after paying for an additional service is not acceptable, and we understand your frustration - especially when you have screenshots showing the issue.
We'd like to look into this and make it right. Please email [email protected] with the subject "Trustpilot: End Game Mount - August Order" and include your screenshots. We'll either complete the mount or refund the $25, whichever you prefer.
This is a serious accusation. We've been operating for years and have paid thousands of team members, we wouldn't exist as a company if we didn't pay our contractors.
If you have a legitimate payment issue, please contact us directly at [email protected] with your username, order history, and any proof of pending balance. We're happy to investigate and resolve any valid case.
However, claims of "scam" require evidence. We encourage you to reach out so we can address this properly.
We're sorry to hear this, especially from someone who used to rate us 5 stars. You're right - delays in assigning a pro and starting orders are frustrating, and that's not the experience we want to deliver.
If you had trouble canceling an order, please reach out to [email protected], we'll make sure it's handled properly. We'd also appreciate the chance to understand what went wrong so we can improve.
We're very sorry for this experience. Not being able to reach support through multiple channels is unacceptable, we understand why you'd be frustrated.
We'd like to check on your order and make this right. Please email [email protected] with subject "Trustpilot: November Order". If your service wasn't delivered, we'll either complete it or issue a full refund.
We're sorry to hear about this situation. Our standard process is to confirm with customers whether they prefer a refund to their card or account balance, so we'd like to look into what happened in your case.
Please email [email protected] with subject "Trustpilot: Refund Issue" and include your order number and any relevant details. We'll investigate and get this sorted out for you.
Hi Austin, we're truly sorry to hear about your experience. This is not the level of service we strive to provide. We take your concerns seriously and would like to investigate this matter further. Please reach out to us directly at [email protected] with your order details so we can look into this and make things right. We appreciate your feedback and the opportunity to resolve this issue.
Hi Einar, we're very sorry to hear about your experience. As a long-time customer, you deserve much better service than this. We understand your frustration and take your feedback seriously. Please reach out to us at [email protected] with your order details so we can investigate and resolve this matter. We're committed to making this right for you.
他们与你和他们自己的专业人士的沟通很差。被分配了 1 名专业人士，他们进行了跑步，没有结果 abd 设置为按计划进行更多跑步，但随后另一名专业人士突然接管了订单，甚至还没有开始 abd 试图说没有其他人被分配过。我仍在等待他们开始，但他们忽略了我的消息
LegionFarm Carry (LFCarry) 回复2026-02-04
Hi Justin, we're truly sorry about the communication issues and delays you've experienced. This is not the standard of service we aim to provide. We understand how frustrating it can be when orders aren't handled properly. Please contact us at [email protected] with your order details so we can investigate and resolve this for you. We value your loyalty and want to make things right.
