LifeFone

Thank you for sharing your experience! We’re so glad to hear that your grandmother has LifeFone for added safety, both when she was living alone and now with your family. We understand that comfort is important. All of our systems are fairly lightweight but if the weight of her current device is a concern, we do offer other systems that are lighter. Our customer service team would be happy to discuss options that might be a better fit for her. Please feel free to reach out—we’re here to help! Thank you! The LifeFone Team

Thank you for sharing your experience! We're glad we could get you the help you needed quickly. Your safety is our top priority, and we’re always here for you. If you have any questions, please don’t hesitate to reach out. — The LifeFone Team

Thank you for your feedback. We’re sorry to hear about your multiple falls and hope you’re doing well. We have a record of troubleshooting this with you a little more than year ago but we weren’t aware that you were experiencing additional issues. Our customer care team will be reaching out to you shortly to help troubleshoot this issue as your safety remains our top priority. — The LifeFone Team

Thank you for sharing your feedback. We take concerns about our service very seriously and are committed to providing reliable and responsive support to all of our customers. Upon reviewing your account, we found no prior reports regarding issues with fall detection. We encourage you to reach out to our Customer Care team so we can better understand your concerns and assist you. Your safety remains our top priority. The LifeFone Team

We appreciate your frustration and in no way did we mean to express that we think the equipment issue was your fault. As you can imagine, we are very dependent upon the equipment working properly and it’s rare to have an issue with multiple devices for the same subscriber. We only meant to suggest that the issue might have been related to AT&T’s network service in your area. Again, if you wish to discuss this with us we’d love to talk with you at your convenience.

Thank you for taking the time to comment on your experience with LifeFone. We're so thankful you were able to push the button and get help when you needed it! Our customer service team is available to help should you have any questions and of course, any time you need our emergency service, don't hesitate to push the button! Best, The LifeFone Team!

Thank you for taking the time to share your experience with LifeFone and for talking with our customer service team about your concerns. If you are having issues with the lanyard, please reach out as we can troubleshoot that issue. With regard to the false alarm, please know that there is never an issue or concern when the button is accidentally pushed. Initially there is an automated response after which you are quickly transferred to a live agent who can provide assistance. We always seek to provide the most reliable service in an emergency and if you have any questions or concerns, one of our customer service agents can help address these with you! Thank you for being a loyal subscriber and we wish you a Happy New Year and good health.

Thank you for taking the time to write a review of your LifeFone experience. We would encourage you to call customer care at 877-330-3658 as a minute is a longer than normal. We'd like to troubleshoot this with you.

Thank you for your review! We’re delighted to know that LifeFone has brought you peace of mind. Your comfort and confidence in our service mean a lot to us. Best, The LifeFone Team!

Thank you for taking the time to comment on your experience with LifeFone. We value your input! We encourage you to call our customer service department at 1-800-882-2280 so we can review the issue with false alarms. While there is no charge for false alarms we would like to help you troubleshoot this! Best, The LifeFone Team

Thank you so much for sharing your story. We’re glad LifeFone was able to assist your mother when her landline went down. Peace of mind knowing she can connect with us when needed is so reassuring and comforting. We're honored to provide you with this service and are here for you if you have any questions. Best, The LifeFone Team

Thank you so much for sharing your experience! We’re so glad that LifeFone has given you the peace of mind to continue doing what you enjoy, like working in the yard, without worry. We’re honored to be your choice for safety and protection! Best! The LifeFone Team

Thank you for sharing your experience! We're so glad to hear that your mother is pleased with LifeFone and that the fall detection feature has been beneficial for her! Knowing it worked perfectly and provided peace of mind for you and your family means a lot to us. We're honored to have her as a subscriber! Best, The LifeFone Team

Thank you for sharing your experience with LifeFone. We’re glad to hear that our team was able to assist you during your emergency and that the paramedics were prepared to treat your heart condition. Your feedback is valuable to us. We understand the importance of identifying the caller when emergency contacts are notified. Our direct calls to you will come from one of these possible area codes: 315 (Syracuse, NY), 801 (Ogden, UT), 908 (Union, NJ), 914 (White Plains, NY), or from 800-940-0262, 877-206-9141 or 877-330-3665. If you have caller ID, you will see the words “Response Center”. We recommend that your contacts enter our caller ID's into their phones for future reference encourage anyone to give us a call to discuss. We are so happy to be able to assist you and wish you continued health and safety. Best, The LifeFone Team.

Thank you for sharing your experience with LifeFone. We are happy that our representatives have been kind and helpful. We strive to make all of our subscribers feel valued and cared for. We're here for your mother and your family any time you need us!

Thank you for your kind words and review of our service. We appreciate the opportunity to help when needed. Please don't hesitate to reach out if you have any questions! Thanks again, LifeFone

Thank you for your kind words about LifeFone. We're so glad to hear LifeFone provides peace of mind for your loved one! It sounds like the VIPx is the perfect solution, keeping your active mother safe and connected wherever she goes. We also appreciate your comments about the value we offer. LifeFone is committed to providing peace of mind without hidden costs. That's why we don't have any activation or equipment fees! Combined with our consumer-friendly policies, our goal is to help ensure your mom's safety without any surprises and we are happy to have her as a subscriber. If you ever have any questions about using the VIPx or need any support, our team is available 24/7. We're here to answer any questions you may have! Sincerely, LifeFone

Thank you for sharing your experience with LifeFone. We're glad to hear your mother had a positive experience with the previous device and appreciate your continued trust in our services. We realize that cellular service varies from location to location and is not something we can control so we're sorry the VIP Flex isn't a solution for her. Best wishes to you all and thank you!

We're so glad your mom received the prompt help she needed! We understand your concern about the call display and appreciate your feedback. We will take this into consideration for future improvements. Most importantly, your mom is safe, and that's what truly matters. Thank you for sharing your experience!

We are happy that you test your system each month. We realize that there is a delay sometimes and it seems to be related to the cellular service in your area. Someone from our customer care team will reach out to you to talk this over further. We really appreciate you as a subscriber and want to be sure you are comfortable using your system.