Lifting Equipment Store USA

Thank you for the 5-star review, Mike! We're glad to hear the product performed well and that delivery was quick. It’s great to know it helped you safely handle such a heavy door. We appreciate your feedback!

Thank you for the 5-star review, Sachin! We're thrilled to hear that Jeff made the entire process from enquiry to delivery smooth and easy for you. We’ll be sure to pass along your kind words to him! Thanks!

Thank you for your feedback and the 5 stars! We're happy to hear the product arrived as described and that you're pleased with the quality. We appreciate your business! Have a great day!

Thank you so much for the 5-star review, Melissa! We are thrilled to hear that Jeff was able to provide the information you needed. We know that some projects take time to plan, and we’re glad we could support you from those initial questions back in October through to a successful delivery once your purchase order was ready. I’ll be sure to share your kind words with Jeff and the rest of the team! Thanks!

Thank you so much for the 5-star review! We’re thrilled to hear that Brad took great care of you. We pride ourselves on making the quoting process as simple and transparent as possible, so it’s wonderful to know that effort made a difference for you. I’ll be sure to pass your praise along to Brad—he’ll be happy to hear it! Have a good day!

Riccardo - we are sorry to hear about your problem with the packaging. Unfortunately UPS can frequently damage packages in transit regardless of how well they are packaged. Please let us know if you are missing any products or if you need instructions. Thank you.

Thank you for taking the time to review us, Thomas! We’re sorry to hear about the shipping delay and lack of communication you experienced. That’s certainly not the level of service we aim to provide. We understand how frustrating it must have been to wait without updates, and we apologize for the inconvenience this caused. We would appreciate the opportunity to learn more about what happened and see how we can make this right. Please feel free to contact our customer support team at your convenience.

Thank you for the 5-star review, Chinwe! We’re thrilled to hear you had a fantastic experience working with Jeff. We’ll be sure to share your kind words with him. We truly appreciate your business and look forward to working with you again at Lifting Equipment Store. Thanks!

Thank you for your great feedback, Billy! We’re happy to know you had a smooth transaction and received your purchase in a timely manner. We appreciate your business and would be glad to assist you again in the future. Thanks!

Thank you for taking the time to review us, Chris! We appreciate your kind words! We’re happy to hear everything arrived as expected, and we truly value your long-term support. Have a great day. Thanks!

Thank you so much for the 5 stars review, Michael! We’re happy to hear everything went well. We appreciate your business! Thanks!

Thank you for your review, Jason! We’re sorry to hear about the missing hardware and the frustration this caused. We were not contacted regarding this issue prior to the review, and our team did attempt to reach out by email and phone to assist once we became aware. Unfortunately, we did not receive a response. If there is any missing hardware, we are always happy to resolve it quickly. Please contact our customer service team so we can get the correct hardware sent out right away. Thanks!

Thank you so much for the kind review, Daniel! We’re happy to hear Jeff was able to assist you promptly. We truly appreciate your business, and we look forward to working with you again in the near future. Thanks!

Thank you for sharing your experience, Cody! We sincerely apologize for the frustration and confusion surrounding your order and the delay in communication. We understand how critical delivery timelines are, especially when tied to a construction schedule. At the time of your inquiry, we were actively working with the manufacturer to see if the ship date could be moved up from April and were awaiting their confirmation before providing an update. We regret that this resulted in a communication gap and understand how that came across. The initial tracking information you received was generated in error and did not reflect the final shipment details. Unfortunately, once we confirmed the manufacturer’s availability, the lead time was longer than originally anticipated. This is not the level of service we strive to provide. We are reviewing our internal communication process and working more closely with our vendors to ensure clearer timelines and faster updates moving forward. We truly regret the inconvenience this caused. Thanks!

Thank you for your thoughtful review, frank! We appreciate you recognizing our team’s commitment to doing the right thing and ensuring your tax-exempt status was handled properly. We value your trust and look forward to working with you again. Thanks!

Thank you so much for the great review, Charles! We’re happy to hear the product met your expectations and that our turnaround worked well for you. We are looking forward to continue doing business with you. Have a good one!

Thank you for the great review, Jose! Delivering exactly what we promise, on time, is always our goal. We appreciate you choosing us. Have a great one!

Thank you for your review, Christopher! We sincerely apologize for the shipping issue and the frustration it caused. Your order was placed with Next Day Air, and due to a vendor error, it was mistakenly shipped via Ground. While we worked to resolve the situation as quickly as possible, we understand the delay did not meet your expectations or our standards. We did respond within 24 hours after investigating the issue, and while we were unable to change the shipment once it was in transit, we take full responsibility for the inconvenience. We are actively working more closely with our vendors to ensure shipping methods are verified prior to dispatch so this does not happen again. We appreciate your feedback and regret that this experience fell short. Thanks!

Thank you for the great review, Phillip! Delivering heavy-duty quality at a reasonable price is exactly what we aim for. We appreciate your trust in us. We look forward to continue doing business with you. Have a Happy Holiday! Cheers!