Linentablecloth has been specializing in the sale of professional-grade tablecloths since 2006. Approximately 8 to 9 years ago, we did briefly experiment with offering rental services; however, due to logistical challenges and other operational costs, we quickly discontinued that line of business. We have maintained long-standing partnerships with our manufacturing facilities for over a decade to ensure consistency across our fabrics—specifically regarding weave structure, weight, color, and overall quality. Given that tablecloths are relatively heavy items with very thin profit margins, and shipping costs are a major cost to our company which can quickly cause us to lose money, we are unable to offer free returns to our customers. Furthermore, the 10–20% restocking fee we charge is determined based on the specific items returned and their condition—a practice that aligns with the standard return policies of other e-commerce retailers. Our purchase prices are cheaper than renting from a party rental company, so I don't think giving us a 1 star review is fair, and it greatly damages a small family-run compnay like ours.
As previously communicated, items purchased during promotional sales are not eligible for a refund, as clearly stated in our policies, which you acknowledged upon checkout. We regret that we are unable to compel customers to review our policies before making a purchase.
Thank you for your feedback. We're sorry to hear you feel that way, but our policy is in line with what most physical stores and online businesses offer.
We sincerely apologize for the inconvenience. You may file a claim on our website or contact us via email to resolve any issues. We kindly request that customers communicate any problems, as we are unable to address concerns without such feedback.
Dear Customer,
We informed you that your order had been flagged as potentially fraud. Consequently, we had to cancel the order after contacting you. Please review your email for further details.
