Lionrock Recovery

Before addressing the core concern expressed in this review, I want to express my condolences to the reviewer on behalf of all of us at Lionrock for the situation with her ex-significant other. Many of us at Lionrock are in recovery ourselves and many are family members of people who have strugged with substances. We know firsthand how difficult it can be. In contrast to other reviews here, this review is not from a verified Lionrock client. We have no way to identify the person described in the review nor verify that such person was ever a Lionrock client, and we have no way to verify any of the statements made by the reviewer. Further, because of privacy laws, we can not comment on any person’s treatment, including whether they are or were a Lionrock client. Even if we were able to identify the person the reviewer describes, we are prohibited by HIPAA from making any sort of response specific to any client publicly here or privately to the reviewer without the express consent of that client. As of the day of this writing, Lionrock has received nearly 200 client reviews, nearly all of which come from verified Lionrock clients. The vast majority (92%) of these reviewers gave Lionrock the highest rating, 5 stars, and 4% more gave Lionrock 4 stars. We are focused and passionate about providing the highest quality care. At Lionrock, we regularly and randomly screen clients for substance use during their treatment using both qualitative and quantitative tests. At the levels of care which Lionrock provides, a primary goal of these tests is to provide supportive feedback to the clients themselves and to anyone with whom they wish to share the results. Of course, Lionrock clinical staff review the test results, and a positive/dirty test prompts a clinical intervention. Lionrock neither represents itself nor believes it to be appropriate to act as a policing agent. Clients must take responsibiulity for their sobriety and recovery. If they make successful efforts to elude detection of their use, despite their professed desire to find recovery, it is possible that they require a higher level of care than Lionrock provides. We have provided care at Lionrock since 2010, and our care produces strong outcomes. 80% of Lionrock clients responding to our surveys over the last eight years report being abstinent at 18 months post-discharge. We provide ongoing support to our clients through extended-care therapy sessions and a broad range of peer support groups. Substance use disorders are chronic conditions which require continuous vigilance to control. At Lionrock, we treat the whole person, including the co-morbid mental health disorders which almost always underlie substance use disorders. In closing, again I offer our sympathies to the reviewer for her troubles. At Lionrock, we work hard every day to help the people whose struggles with substances can fuel the kind of problematic behaviors which the reviewer has experienced. With regard to her specific situation, because we are unable to identify the person about whom she writes, nor comment on any person’s involvement with Lionrock, wishing her well while providing general information about Lionrock’s treatment practices is the best we can do.

First, I apologize to the reviewer for his troubles accessing the support group meetings at lionrock.life. I know that, before he wrote this review, our support team communicated with him multiple times with the goal of fixing the problems he experienced. I’m sorry we were unable to resolve them to his satisfaction. The problems the reviewer describes were experienced in Lionrock’s subscription-based peer support meetings service, not in Lionrock’s core substance use disorder treatment programs. The peer support meetings service has nearly 1,000 subscribers.