LIS-SKINS

Hello, We strongly disagree with this statement and would like to clarify how instant payouts work on our platform. If instant payout is not available for an account, this is clearly shown before the deal is created with the message “Instant payout is not available”, along with a list of requirements that need to be met to unlock it. If instant payout is available, the interface explicitly displays “Available for instant payout” and shows the exact amount eligible for instant payout. There are no hidden conditions revealed after the trade - all information is provided in advance, before confirmation. Additionally, users can sell items for site balance and: - use these funds immediately to purchase other CS2 items, or - withdraw them once Steam Trade Protection expires, which is a Steam-side restriction and not controlled by us. If something in the payout conditions was unclear or you believe the interface displayed incorrect information, please contact our support team - we are always ready to review the case in detail and provide clear explanations. We stand by transparent rules and are open to constructive dialogue. Best regards, LIS-SKINS Team

Hello, Based on our records, you indeed did not make any recent purchases. We also do not see any issues or delays related to your recent sales. If you are experiencing difficulties with buying, selling, or topping up your balance, please let us know more details, or contact our support team directly - they will be happy to help and review your case. Best regards, LIS-SKINS Team

Hello, Based on our records, a few days ago you successfully topped up your balance and, within a couple of minutes, completed a purchase. The items you bought did not have a trade hold, which means they were delivered to you immediately and the trades were completed successfully. If you believe that: • a specific item was not received • funds were not refunded for an item you did not obtain, please contact our support team and provide: • the order ID • a screenshot of your Steam trade history or inventory history. This will allow us to review the situation in detail and assist you properly. We are always ready to help clarify any issues. Best regards, LIS-SKINS Team

Hello, We strive to offer the best possible prices for the service we provide, which includes the option to receive funds before the Steam Trade Protection period ends. All prices and the payment provider’s fees are shown before you confirm the deal, and we do not use any hidden commissions - this allows users to make an informed decision in advance. If you feel something doesn’t look right or would like us to review a specific transaction, please let our support team know - they will be happy to help. Best regards, LIS-SKINS Team

Здравствуйте, На данный момент, как мы можем видеть, все ваши недавние транзакции были успешно завершены. Если ваш вопрос касается конкретной сделки, будь-то покупка, продажа или депозит, пожалуйста, обратитесь в поддержку на сайте и укажите её ID - команда поддержки все оперативно проверит и поможет вам разобраться. С уважением, Команда LIS-SKINS

Hello, When it comes to selling, you can see the exact item price, withdrawal fee, and the final amount you will receive before confirming the deal. For purchases, the Steam market price is displayed on the item page, and you can also verify the price again in Steam before accepting the trade. If you have any questions or if we can help with a specific transaction, please let us know - we’ll be glad to assist. Best regards, LIS-SKINS Team

Hello, We’re sorry to hear about your experience and appreciate you taking the time to share detailed feedback. The cancellation fee you mentioned was introduced as a preventive measure against abuse, as once an item is purchased it becomes unavailable to other buyers. The platform assumes an intent to complete the purchase when an item is bought. This fee is not hidden and is displayed before the cancellation action is confirmed, so users can review the conditions prior to proceeding. Regarding your concerns about support, we take this seriously. We will review the conversation to ensure our team provided clear and relevant responses and addressed your questions properly. Thank you for bringing this to our attention - feedback like this helps us improve our service and communication. If you would like us to review your case in more detail or clarify any specific points, please feel free to contact our support team again with the relevant order details. Best regards, LIS-SKINS Team UPD: We’ve carefully read your update and understand your point of view. Trade hold information is always shown in advance. On every item page, along with the price and other details, the availability status is clearly indicated (including whether the item has a trade hold and when it can be transferred). If you wish to receive an item immediately, without waiting for the Steam trade hold (which is imposed by Steam and does not depend on us), you can select items marked “Without hold” - in that case, the trade is sent instantly. We acknowledge that encountering this fee only at the cancellation stage can feel unexpected from a user’s perspective. While the fee is displayed before confirmation, we agree that its visibility earlier in the purchase flow can be improved. Your feedback has been passed to our product team, and we are reviewing how to make this information clearer in advance. We don’t intend to mislead users, and we appreciate you taking the time to share your experience. For any individual case review, our support team remains available.

Hello, We’re sorry to hear about your experience and understand how frustrating this situation may feel. Please note that we clearly inform users before depositing that funds added to an account cannot be withdrawn or transferred to another account due to anti-fraud and anti-money laundering policies. These measures are in place to protect both our platform and users from abuse. We also restrict changing the trade link to a different Steam account. These security protocols help ensure fair use and prevent risky behaviors, especially involving new or unverified accounts. Technically, it's possible to purchase items for another account using our API, but this option is primarily intended for advanced users and developers. If you need help understanding your options or how to proceed, feel free to reach out to our support - we’re happy to assist. Best regards, The LIS‑SKINS Team

Thank you for your feedback! We’re constantly working on expanding the number of available payment methods, including improving card deposit coverage across more regions. In cases where card payments may be unavailable, we offer alternative top-up options on our site - many of which are often more cost-effective due to lower fees compared to traditional bank transfers. If you ever need assistance or have questions about available deposit methods, feel free to reach out to our support team. Best regards, The LIS‑SKINS Team