DMarket

Hello, Thank you for your review. I'm truly sorry this happened to you. Based on your description, you fell victim to a scam scheme that unfortunately targets users across many marketplaces. Here's what happened: You visited an untrustworthy site (likely a fake free skins site, fake tournament, or phishing page) and logged in via Steam. When you did this, scammers obtained your Steam Access Token — a piece of data that allows them to monitor your trading activity on third-party marketplaces. The person who contacted you and "suggested" DMarket to you was the scammer. After stealing your token, scammers actively initiate contact with victims themselves (most often via Discord or Steam chat), posing as a regular person wanting to buy their items or help them trade. If anyone contacted you that day wanting to buy your item or directing you to a marketplace — that person IS the scammer. When you initiated a trade with our legitimate bot, the scammers saw it via your stolen token. They then attacked our bot to cancel the trade from our side, immediately renamed their fake Steam account to match our bot's name exactly, and sent you a new identical trade offer. The user, confused by the cancelled trade, accepts the fake offer and loses items — the scammers are impersonating our DMarket bot on Steam. The "staff" asking you to buy keys was also the scammer — DMarket will never ask you to purchase keys or any items for verification. That is a classic scam tactic. DMarket actively fights these scams and invests resources to protect users. We developed the "DMarket Trust Shield" Chrome extension specifically for this: it alerts users in real time when a trade is not with our legitimate bot, and detects fake/phishing sites. A scam platform would never build a tool to protect users from itself. Unfortunately, we cannot be responsible for user actions that lead to such losses and do not process refunds in these cases. To protect yourself in the future: update your Steam password immediately, enable 2FA, install browser extensions like DMarket Trust Shield that help block such trades, and never trust random people contacting you on Discord or Steam chat offering deals. If you need further assistance or have questions, please contact [email protected]. Best regards, DMarket Team.

Thanks for your trust and positive review! Best regards, DMarket Team.

We really appreciate your feedback! Thank you! Best regards, DMarket Team.

Hello, Thank you for reaching out. Based on your description, it sounds like you completed an exchange on DMarket. When you exchange items on our platform, the items you receive do not go directly to your Steam inventory — they are placed in your DMarket Inventory on our website, and you need to manually withdraw them to Steam from there. Please log in to your DMarket account and check your DMarket Inventory (not your Steam inventory) — your items should be there waiting for withdrawal. The $0.19 you mentioned may be the difference in value after the exchange was processed, but the items themselves should be in your DMarket account. If you don't see the items in your DMarket Inventory or need help locating them, please contact [email protected] with details of your case, and our team will investigate this for you. Best regards, DMarket Team.

Hello, Thank you for your feedback. When you make a purchase on DMarket, the items you receive do not go directly to your Steam inventory — they appear in your DMarket Inventory on our platform first. You need to manually withdraw them to Steam from there. Please check your DMarket Inventory on our website to see if your items are there. If you've checked and the items are still missing, please contact [email protected] with details about your purchase so our team can investigate. Best regards, DMarket Team.

Thank you for your trust! Hope you continue enjoying our service! Best regards, DMarket Team.

Hello and thank you for your feedback. I'm sorry that you didn't understand how the marketplace works. The button with the Ukrainian flag and the phrase Donate Skins to Ukraine means sending a skin to support the Ukrainian fund, not withdrawal to Ukrainian cards. Money withdrawal is done through the Withdraw Money button, where you directly choose which withdrawal method you want to use. I'm sorry, but we cannot refund funds that have already been sent. If you have additional questions, please contact our support service. Best regards, DMarket Team.

Thanks for your trust and positive review! Best regards, DMarket Team.

Thanks for your trust and positive review! Best regards, DMarket Team.