Lisa Leonard Designs

Hi Mia, Thank you for taking the time to share your feedback. We're truly sorry to hear how disappointed you were with your experience. We appreciate that you reached out to our Customer Care team and gave us the opportunity to review your concerns. While we understand we weren't able to provide the resolution you were hoping for, your feedback has been shared with our team and will be taken into consideration as we continue to improve both our products and the experience we provide. We sincerely appreciate your support and the opportunity to serve you, and we're sorry we fell short of your expectations.

Hi Lisa. Thank you so much for your kind words and for being such a loyal part of the LLD family! 💛 It means the world to us that you've trusted us over the years, from jewelry to nativity pieces and ornaments. We're so grateful for your continued support and are honored to create pieces that become part of your special moments. We can't wait to create more meaningful treasures for you! ✨

Dear H.Gray, We are truly sorry to read your review, and we want to start by saying -you are completely right, and we sincerely apologize. You contacted us immediately after placing your order, and we should have done everything in our power to fix it on the spot. The response you received was a human error on the part of our representative, and it does not reflect our values or the standard of service we hold ourselves to. We take full responsibility, and we want to make this right. You will receive a full refund for the item you wished to cancel and a compensation. You deserve the best service. Your feedback is incredibly valuable to us. This is exactly how we learn and grow, and we are grateful you took the time to share your experience, even when it was a frustrating one. we will make sure everything is resolved to your complete satisfaction. You have been a loyal customer, and that means the world to us -we truly hope to earn back your trust. With sincere apologies and appreciation,

Dear Nikole, Thank you for taking the time to share your feedback -we are truly sorry for the experience you had, and we completely understand your frustration. We want to be transparent: this was a human error on our end - you received the wrong item, and tha should never have happened. We have already provided you with a prepaid return label so the return is completely at no cost to you. We genuinely wanted to send you the correct product along with a little gift, as a small way to make it up to you. However, we of course fully respect your decision to go with a refund, and we will honor that without any issue. This case is still being handled, and we are committed to resolving it for you as smoothly and quickly as possible. It truly saddens us that you didn't get the experience we always strive to give our customers. We hope we get the chance to change your impression of us one day.

Thank you so much for your kind words- it truly means the world to us!

Thank you for your continued loyalty and for taking the time to share this lovely review! :)

Hey Maria, We’re truly sorry to hear about your experience-this is definitely not the standard we aim to provide. When you reached out, we offered to have the ring returned so we could remake it for you. We understand that the item was unfortunately no longer available to send back, and as an alternative, we offer a gift card as a gesture of goodwill. We completely understand how disappointing this situation must have been, and we sincerely apologize for the inconvenience caused. Your feedback is very important to us, and we’re always here if you’d be open to giving us another chance in the future.

Thank you so much for your kind words 💙💙

Hi Judy, We are truly sorry to read about your experience. What you described - the confusion around your order and the frustration while trying to get help - is absolutely not the experience we want any customer to have. We completely understand how disappointing it must have felt to finally receive your order after the delay, only to find that the charms looked different in size from the ones you had previously purchased for your necklace. We can absolutely see how that would be frustrating. Please know that our team genuinely cares about every customer’s experience, and it’s very important to us that you feel heard and supported. One of our team members will be reaching out to you shortly so we can look into this personally and do our best to help make things right for you. Thank you for taking the time to share your feedback with us -it truly helps us continue improving. Warmly, Customer Care Team Lisa Leonard

Thank you :))))

Dear RG, First and foremost, we would like to sincerely apologize for your experience. Reading your review truly concerns us, especially knowing that you’ve been a returning customer who previously loved our pieces. That means so much to us, and the last thing we would ever want is for you to feel ignored. There is absolutely no excuse for you reaching out multiple times without receiving a response. That is not the level of care we strive to provide, and we are deeply sorry for the frustration this has caused. Regarding the faulty item, we will absolutely make this right for you. Please allow us to personally assist with the return process and ensure everything is resolved as quickly and smoothly as possible. As a gesture of our apology and appreciation for your continued support, we would also love to send you a complimentary gift. It’s a small way for us to say thank you for your patience and to show how much we truly value you. Please reach out to us directly at [customer service email] or share your order number here so we can prioritize your case immediately. We genuinely appreciate you bringing this to our attention and hope to restore your confidence in us. Warmly, Lisa Leonard Customer Service Team

Dear S, We are truly sorry to read your review and for the frustration this situation has caused you. This is absolutely not the experience we want for any of our customers. The holiday season is our busiest time of year, and while that is never an excuse, we did experience unusually high order volumes along with unexpected carrier delays that unfortunately impacted some deliveries. We completely understand how disappointing this must have been, especially when your order was intended as a Christmas gift. We are also very sorry if you felt unheard while trying to reach us. That is never our intention. Every inquiry truly matters to us, and we regret that your experience did not reflect that. We are a genuine and long-standing company, and we take feedback like yours very seriously. If you feel that you have not yet received a fair resolution or appropriate compensation, please contact us directly at [email protected] , and we will be happy to review your case personally and ensure it is fully addressed. We sincerely apologize again for the disappointment and hope we may have the opportunity to restore your trust. Warm regards, Lisa Leonard Customer Service Team

Dear Lindsey, First and foremost, we are truly sorry for the experience you described. As a returning customer who has supported us for many years, you deserved a much smoother and more personal experience -especially for something as meaningful as a ring representing your third child. We understand how disappointing it must have felt to experience delays and communication that did not meet your expectations. The holiday season brought unusually high order volumes along with shipping delays, but we fully recognize that this does not lessen the frustration you experienced. We also want to clarify that a full refund was issued for your order, so financially you were fully reimbursed. However, we understand that this was never just about the money -it was about completing your collection and feeling valued as a loyal customer. If you would still like to reorder the ring for your third child, we would truly love the opportunity to make this right. We will add a $20 store credit to your account so you can purchase the ring at essentially the same price you originally paid. We genuinely value your loyalty over the years and hope we may have the opportunity to restore your trust and complete your collection. Warmly, Lisa Leonard Customer Service Team

Dear Kelly, We are truly sorry to read that you felt disappointed with your order. That is never the experience we want any of our customers to have. We completely understand how important quality is, especially when purchasing a meaningful piece of jewelry, and we genuinely regret that the necklace did not meet your expectations. We do see that you had previously contacted us regarding this matter, and our team confirmed that a return was absolutely possible. We kindly asked for a photo to better understand the concern, but we did not receive a follow-up response. Please know that we have no issue accepting a return if you are not satisfied. We would truly love the opportunity to resolve this for you. We also want to mention that a complimentary gift was included in your order as a token of appreciation, and it saddens us to hear that your overall experience felt disappointing. If you’re still open to it, we warmly invite you to reach out to us at [email protected] , and we will personally assist you with the return process right away. Your satisfaction genuinely matters to us, and we hope to have the chance to make this right. Warm regards, Lisa Leonard Customer Service Team

Dear Lucinda, We are truly sorry to read your review and for the frustration this situation has caused you. That is absolutely not the experience we ever want for our customers. The weeks leading up to Christmas are our busiest time of year, and while that is never an excuse, we did experience exceptionally high order volumes along with unexpected shipping carrier issues that unfortunately impacted some deliveries. We sincerely apologize if your order was affected by this. We completely understand how concerning it must have felt to wait for a personalized order without clear resolution, especially after reaching out for assistance. Please know that we take matters like this very seriously. If you feel that you have not yet received a fair resolution or appropriate compensation, we warmly invite you to contact us directly at [email protected] , and we will be more than happy to personally review your case and ensure everything is fully addressed. We truly value every customer and deeply regret any disappointment caused. Warm regards, Lisa Leonard Customer Service Team

Dear Adele , We are truly sorry to read your review and for the disappointment you experienced. We completely understand how meaningful this ornament must be, especially since it was intended for your son’s Christmas tree this year. The holiday season brought exceptionally high order volumes along with unexpected carrier delays, and while this is never an excuse, some shipments were unfortunately impacted. We sincerely regret if your order was one of them. According to the tracking information, it appears that your order was delivered the day after this review was posted. We truly hope it reached you safely and that you were able to enjoy it. If this is not accurate, please let us know right away so we can immediately look into it for you. We are also very sorry if you felt that you were only receiving automated responses. That is never the level of communication we aim to provide, and we understand how frustrating that must have been. If you feel that your situation has not yet been fully resolved or appropriately compensated, please contact us directly at [email protected] with your order number so we can personally review your case and ensure it is properly addressed. We truly value every customer and deeply regret any disappointment caused. Warm regards, Lisa Leonard Customer Service Team

Dear Ramona, We are truly sorry to read your review and for the frustration you’ve experienced. That is absolutely not the experience we want for any of our customers, especially during the holiday season. The weeks leading up to Christmas are our busiest time of year, and while this is never an excuse, we did experience exceptionally high order volumes along with unexpected carrier delays. We sincerely regret if your order was impacted by this. We also want to gently clarify that we are absolutely a genuine and established company, and we are proud to have served many happy customers over the years. It truly saddens us to read that you felt otherwise. Since we do not have order details associated with this review, we are unable to look into your specific case here. If you feel that your situation has not yet been properly resolved or compensated, please contact us directly at [email protected] with your order number, and we will personally review your case and ensure it is addressed promptly. We sincerely apologize again for your disappointment and hope to have the opportunity to make this right. Warm regards, Lisa Leonard Customer Service Team

Dear Carol, We are truly sorry to read your review and for the concern and frustration this situation has caused you. That is absolutely not the experience we want for any of our customers. We also want to reassure you that we are a legitimate and long-standing company, and we take matters like this very seriously. It saddens us to hear that you felt otherwise. Since we do not have specific order details connected to this review, we are unable to look into your individual case here. If you feel that your situation has not yet been properly resolved or that you have not received fair compensation, we kindly ask that you contact us directly at [email protected] with your order number so we can personally review everything and ensure it is fully addressed. We sincerely apologize again for your disappointment and hope we have the opportunity to restore your confidence in us. Warm regards, Lisa Leonard Customer Service Team

Dear Dan, We are truly sorry to read about your experience. Receiving the wrong item — especially when it was intended as a holiday gift for your wife — is understandably frustrating, and we sincerely apologize for the mistake. We can see that a replacement order was issued as soon as the issue was brought to our attention, and according to the tracking information, it appears that the corrected item has been delivered. We truly hope it reached you safely and in time. Please know that sending the wrong item is never acceptable to us, and we regret the inconvenience this caused you. If there is anything still unresolved or if you feel that your experience has not been fully addressed, please contact us directly at [email protected] , and we will personally review your case right away. We genuinely appreciate your feedback and apologize again for the disappointment. Warm regards, Lisa Leonard Customer Service Team