About - Qoo10
Although the item is cheap but the sellers can be very irresponsible. Consumers are not able to review the seller even after they played punk on the buyer. Buyer could only review after they received the item. Its a one-sided deal. My advice is buyer be prepared not to receive any item at all and the review might be overratted.
About Seller - 'MISS-CRYSTAL'
We understand you are facing issue but asking me to cancel is very irresponsible after I voice out my concern. We also have deadlines and plans to meet. I could have found another buyer instead of waiting till its close-up to the holiday plans.
In another words, you overpromised buyers and yet expect buyer to cancel the order to cover up for your own mistake. Absolutely disgusting!
Here the transcript of the chat log
Ordered on 28 Jan 2020
Expected delivery on 31 Jan 2020
Cancelled 15 Feb 2020
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Item Q&A
Apologies to all our customers for the delay in the shipping of the orders, due to the tense situation right now, I am really trying my best to ship up all my products. Unfortunately, after the restock ,the 2nd restock the supplier only gave us ⅓ of the stock. WE are lost too, however this isnt an excuse to disappoint all my great and loyal customers. I was really disappointed and angry at my supplier but we hope that you can understand the situation we all are in right now. I also understand the frustration you buyers have, the disappointment in our company too. I am trying my best daily to beg and bug for more stock. there is no promise when the stock is coming. the supplier did tell me that they only can give us the stocks in batches. rest assured we will send everything out.
Appreciate the patience and trust from everyone, I am trying my very best to send out everything. I want everyone and their fam to be safe.
To be fair to buyers, we also accept cancellation requests.
오전 12:20
Feb 11, 2020
Item Q&A
Hi Miss Crystal would it be possible for your to send the by early march? I do have upcoming holiday plans.
오전 03:36
Feb 15, 2020
Item Q&A
Please do cancel order as it is a mistake thanks.
오전 12:43
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Do not buy expansive item from qoo10. I bought a keyboard that cost around 100 plus. Delivery got delayed for 3 days and only when I looked closely and I see there is a button that say reasons for waiting. They say the payment is currently under review. Why can't they email me and said the payment is under review? I check my debit card and the payment got through. I used 1 to 1 inquiry, call and live help and none of them could resolve my issue on that day. All of them asked me to wait or email *****@qoo10.sg to submit the required document. I told them I did not received the email and could they ask them to resend the email again? They reply me the same computer reply "please reply through *****@qoo10.sg"? Then securepayment reply me moments a day later and their reply are not polite at all. They said "we have request for document on 28/11 for document verification" but I did not received it at all on that day. They did not explain why the payment did not go through and it felt fishy they are asking for my verification when my previous payment got through. Overall a very bad experience on using their services
Giving an average review as I did get my product, well kind of. I ordered what I thought was 2 collection cups for a breast pump but only one came despite the description and pictures stating you got 2 of everything. When contacting the seller I just got "you ordered 1 set" as a reply. When you see the word "set" you assume it's more than a single item do you not?
Should of trusted my instincts and paid extra to buy from a reputable online retailer.
Lesson learnt!!
DO NOT BUY FROM THIS SCAM WEBSITE!!!!!!!!!!!!!!!!!!!
The seller will ignore all your messages and NOT send your order!!!!!!!
BE WARNED THIS WEBSITE IS A SCAM!!!!!!!!!!!!!
We sell on all major marketplaces - Lazada / Shopee / Lelong / 11Street / Qoo10, for more than 5 years.
Qoo10 is by far far far the worst -
mess up and hard to use interface - try using it yourself.
non - existence customer service - no email or phone number to call or get in touch for assistance. No tracking of your case.
idiotic staff - asked "When event is going to start?" - answer "Toilet is that way".
Hope to seem the CEO, top management, and the staff go bankrupt and suffer, publicly, and soon.
I bought a Sea Horse Brand Single Size Foam Mattress from Qoo10 a while ago. Their delivery was fast and the mattress is solid and comfortable. We are happy on this experience.
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