Do not buy expansive item from qoo10
Do not buy expansive item from qoo10. I bought a keyboard that cost around 100 plus. Delivery got delayed for 3 days and only when I looked closely and I see there is a button that say reasons for waiting. They say the payment is currently under review. Why can't they email me and said the payment is under review? I check my debit card and the payment got through. I used 1 to 1 inquiry, call and live help and none of them could resolve my issue on that day. All of them asked me to wait or email *****@qoo10.sg to submit the required document. I told them I did not received the email and could they ask them to resend the email again? They reply me the same computer reply "please reply through *****@qoo10.sg"? Then securepayment reply me moments a day later and their reply are not polite at all. They said "we have request for document on 28/11 for document verification" but I did not received it at all on that day. They did not explain why the payment did not go through and it felt fishy they are asking for my verification when my previous payment got through. Overall a very bad experience on using their services