Lively

We are so glad to hear it’s been a fantastic experience. We appreciate your support. Thank you for choosing Lively! - Lively Team

Thank you for your feedback. We're glad things are going well so far and are here if you need anything. Thank you for choosing Lively! - Lively Team

We’re glad your experience has been positive so far and that everything is working as expected. Thank you for choosing Lively! - Lively Team

Thank you for the feedback. We're glad our team has been responsive and able to support you quickly. Thank you for choosing Lively! - Lively Team

We love hearing this! Getting started and investing your HSA funds should feel simple and empowering. We’re glad Lively is helping you get there. Thank you for choosing Lively! - Lively Team

We appreciate you sharing your experience. If you're still having trouble transferring funds, especially when using a specific device, our support team would be happy to assist. We want to make sure everything works the way it should. Please reach out to our team at [email protected] or call 1 (888) 576-4837, Monday through Friday, 6:00am to 6:00pm PT. Thank you for choosing Lively! - Lively Team

Thank you for your thoughtful review. We’re proud to provide an HSA experience that puts customers first, and we’re grateful for your trust and support. Thank you for choosing Lively! - Lively Team

Thank you for the kind words! We’re so glad to hear that Lively makes saving and paying for care simple and stress-free. Thank you for choosing Lively! - Lively Team

Thank you for your feedback about the AI functionality. Regarding our support approach: We've implemented AI with human-in-the-loop quality controls to provide 24/7 assistance while ensuring proper escalation protocols. You can always request direct escalation to our MSA team during support hours. Simply ask to speak with a member of support and you'll have the option to be connected to our MSA team

Thank you for taking the time to share this feedback. We’re sorry for the confusion and stress this caused. We know how important it is to receive clear communication, especially when it comes to reimbursement timing. If any message led to a misunderstanding about payment status, that’s something we take seriously and are actively working to improve. If you'd like to revisit the situation or go over any part of your account, our Support team is here to help. You can reach them at [email protected] or 1 (888) 576-4837, Monday through Friday from 6:00am to 6:00pm PT.

Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you’ve experienced and understand how stressful COBRA coverage and payment timelines can be. In some cases, COBRA benefits are administered through Lively, but individuals may not have a direct Lively account. When this happens, our Member Support team has limited visibility into account-specific details, and our role is to help route members to the correct COBRA administrator for support. We take your concerns seriously and appreciate you raising them. If you'd like to connect further, our Support team is here to help guide you to the appropriate resources. Email: [email protected] Phone: 1 (888) 576-4837 Hours: Monday–Friday, 6:00am – 6:00pm PT Please don’t hesitate to reach out if we there’s anything else we can assist with. - Lively Team

Thank you for taking the time to share this feedback. We are sincerely sorry for the frustration and stress you experienced. We know how important clear communication and transparency are when it comes to health coverage. We hear your concerns around the missed balance notification following the premium increase, and how stressful it was to discover the $51 amount without a proactive alert. We also understand your frustration with the additional $20 processing fee. It is never our goal for the payment experience to feel confusing or burdensome, and this feedback is helpful as we look for ways to improve how we communicate balances and fees. If you are open to it, we encourage you to reach out to our Support team directly so they can review your situation and help address any remaining questions or concerns. Contact us: Email: [email protected] Phone: 1 (888) 576-4837 Hours: Monday to Friday, 6:00am to 6:00pm PT - Lively Team

Thank you for the feedback. We’re happy to hear the account has supported your investment goals and served as a useful tax shelter. Thank you for choosing Lively! - Lively Team

Thank you for taking the time to leave a review. We’re glad you’ve had a great experience with both the app and the service. Thank you for choosing Lively! - Lively Team

Thank you for the review. We’re glad the transfer process was easy and that our team was able to provide great follow-up along the way. We appreciate you choosing Lively! - Lively Team

We appreciate the feedback. Providing timely, helpful service is a priority for our team, and it’s great to hear that’s reflected in your experience. Thank you for choosing Lively! - Lively Team

Thank you for taking the time to leave a review. Simplicity and flexibility are things we care about, so it’s great to hear they’ve come through in your experience. Thank you for choosing Lively! - Lively Team

We appreciate your feedback. It’s great to hear that both the platform and our customer service team have met your expectations. Thank you for choosing Lively! - Lively Team

Thank you for sharing your experience. We’re happy to hear things have gone smoothly and that you’ve had a positive experience with both the app and Support team. Thank you for choosing Lively! - Lively Team