Most reviewers were let down by their experience overall. Customers frequently reported that the products received looked completely different, felt of cheap quality, and were much smaller than advertised online. Consumers expressed deep frustration regarding the ordering process, noting that items consistently arrived incorrectly sized or entirely different from expectations. People also highlighted major difficulties when trying to process returns, as support teams frequently refused to provide proper return addresses or full refunds.
Some reviewers were happy with certain minor aspects, such as appreciating the color of an item or successfully receiving a full refund after persistent emails.
It took over two weeks for the order to arrive from China. I was sent the wrong size, the company informed me that the mailing cost was almost as much as the original purchase in order to the return the item and therefore offered me a 15% refund (despite them sending a wrong item). Avoid at all costs. Their money back guarantee is void. Do not order from them.
I ordered a pair of sandals UK6 and when they arrived they were a U.K. 4 I complained and sent all the relevant photos asked for. Their reply was that the photos showed they were the size I ordered, they offered me a 20% discount to order a new size. Readers beware , the quality and sizing is not to be trusted
This company keeps coming up in my Facebook ads but think it is not a UK company. Just checked with Companies House and it’s not registered. The website address is Loomhy .com but on website their name is Loomhe. Probably Chinese / Asian company.