LOST GEN CLUB

Hi Chris, Thank you for sharing your experience, and we're really sorry to hear that your order arrived damaged. We completely understand how frustrating it must be to receive a broken item and then have difficulty getting the replacement process sorted out. We're also sorry for the confusion caused by the links and the back-and-forth regarding the return. That's certainly not the smooth experience we want for our customers. We offer a warranty for manufacturing defects and would be happy to review your case to find the most appropriate solution. Please send us a direct message with your order number or the email address used for your purchase so we can locate your order and assist you directly. We appreciate you bringing this to our attention and hope we can make this right for you. Kind regards, Lost Gen Club Customer Support.

Hi Griffin, Thank you so much for your review! We're really happy to hear that you loved the packaging and that the designs and ideas behind our necklaces stood out to you. That means a lot to us! We also appreciate you taking the time to share your feedback. If there was anything that kept your experience from being a full 5 stars, we'd genuinely love to hear about it. Your feedback helps us understand where we can improve. We hope you continue to enjoy your pieces, and we're always here if you need anything. Kind regards, Lost Gen Club Customer Support.