Hi Preston, thanks for your review! We're sorry to hear that your fridge was damaged during your Lugg. I can see that you've sent an email to our support team. They will be back in touch with you ASAP regarding your damage claim, and will be sure to make things right with you.
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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·
★★★★★
紧要关头帮忙
乐于助人、简单、友好
Lugg On-Demand Movers 回复2026-08-01
Happy we could help in a pinch! Thanks for choosing Lugg, we hope to help you out again in the future.
So glad Lugg mover John K. went above and beyond for you, even answering your last-minute question late that night! We aim to keep every move timely and communicative, and we're glad it showed. Thanks so much, we look forward to helping again!
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customerMX · 写过 2 条评价 · 已认证 · 体验于 2026-07-26 ·
★★★★★
搬运工很及时
搬家工人很及时、友善且非常小心。
我强烈推荐。
Lugg On-Demand Movers 回复2026-08-01
So glad your Lugg movers were prompt, kind, and careful with your things. Thanks for the recommendation, we look forward to Lugging for you again soon!
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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·
★★★★★
容易与人合作
容易与人合作。我给了他们每人 30 美元现金小费。但不知怎的,我的床单却没能成功。 它非常昂贵。
Lugg On-Demand Movers 回复2026-08-01
Hi there, thanks for your review! We're sorry to hear that the final total was higher than expected, and that one of your items is missing. If you'd kindly email [email protected], the team can assist with locating your fitted sheet and address any other questions or concerns you may have. We hope to hear from you soon!
Nothing better than a fast and easy move! Thanks for recommending Lugg, we'd love to help you out again anytime.
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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-24 ·
★★★★★
非常顺利的经历和友善的人!
Lugg On-Demand Movers 回复2026-07-30
Thrilled to hear everything went so smoothly and that our Lugg movers were so kind! We appreciate you choosing Lugg and hope to help you out again in the future.
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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-24 ·
★★★★★
很棒的工作
太棒了!谢谢。
Lugg On-Demand Movers 回复2026-07-30
So glad to hear you had a great experience with Lugg! Thanks so much for the kind words, and we look forward to Lugging for you again soon!
J
Jia美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·
★★★★★
很棒的服务
送货服务很棒;工作人员很友善,乐于助人。
Lugg On-Demand Movers 回复2026-07-31
Hi Jia! Kind and helpful is exactly what we want our Lugg movers to be, so this means a lot. Thank you for the great review, and we're here anytime you need us!
Hi there, thank you for your review! We are glad to hear your crew was friendly, but we are sorry to hear that your move resulted in damage to your wall. Please email us at [email protected], and the team will be happy to assist in starting a damage claim for you. We look forward to making things right!
R
Rachel美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·
★★★★★
惊人而快速
惊人而快速。超级专业,肯定会再次使用这项服务
Lugg On-Demand Movers 回复2026-07-31
Hi Rachel! Amazing and quick is exactly what we love to hear. So glad your Lugg movers were professional and made it easy, and we look forward to helping with your next move!
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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·
★★★★★
高效且友好——超越了……
高效且友好——超越一切!
Lugg On-Demand Movers 回复2026-07-31
So glad your Lugg movers were efficient, friendly, and went above and beyond for you! We really appreciate you taking the time to share, and we hope to help you out again in the future.
So glad our Lugg movers were pleasant and took such care loading, transporting, and placing your item just right. It's great to hear the coordination across both orders came together smoothly too. Thanks for trusting Lugg with the whole process, we'd love to help again anytime.
A
Ash美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-28 ·
★★★★★
超越感激
不胜感激!我们的搬家工人在搬运我们的家具时非常友善且贴心。 30 分钟内出现并挽救了局面!
Lugg On-Demand Movers 回复2026-07-30
Hi Ash! So glad our Lugg movers showed up within 30 minutes and handled your furniture with such care to save the day. Thank you for the kind words, we'd love to help again anytime!
Hi Sally! So glad Lugg movers Juan and Juan showed up on time and got your couch assembled just right. We'd be happy to send them your way again next time you use Lugg!
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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-29 ·
★★★★★
以利亚和卡里姆震撼了!!
Lugg On-Demand Movers 回复2026-07-30
Elijah and Kareem really came through! So glad our Lugg movers rocked your move. We'll be sure to pass along the love, and we look forward to Lugging for you again soon!
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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-22 ·
★★★★★
服务好
关于我的订单和交货时间非常沟通
Lugg On-Demand Movers 回复2026-07-30
So glad we kept you well informed on your order and delivery time. Clear communication from start to finish is exactly what we aim for at Lugg. Thanks for the kind words, and we look forward to helping with your next move!
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customer美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-24 ·
★★★★★
准时而且非常有帮助!
Lugg On-Demand Movers 回复2026-07-30
Love hearing that our Lugg movers were punctual and so helpful! Thanks for choosing Lugg, we're here anytime you need us.
Hi Wayne! Thank you for your review. We are glad to hear your crew was helpful during your Lugg, but we do understand that they could have been more efficient. Please email us at [email protected], and the team will be happy to review your bill.
So happy your experience turned out wonderful! Being professional and careful with your things is exactly what our Lugg movers aim for, and we're glad that came through. Thanks for giving us the chance to show up for you.