LUMAS

Dear Melania Dinescu, Thank you for your feedback. We are very sorry to hear about what happened. We completely understand how upsetting and frustrating this situation must have been for you. We can see that you are already in contact with our Customer Care team. Your case is currently being carefully reviewed, and we are working to clarify the matter with you as quickly as possible. Thank you for your patience. We remain committed to finding an appropriate solution together with you. Kind regards, Your LUMAS Team

Hello Habeeb Ali, Thank you for your feedback. We’re pleased to hear that you’re satisfied with the service and appreciate you taking the time to share your experience. We hope you enjoy your LUMAS artwork. Best Wishes, Your LUMAS Team

Hello Sonja F., We are very sorry to hear that your experience with our customer service did not meet your expectations. We understand that the situation regarding customs processing and communication with FedEx has been extremely frustrating for you. This does not reflect our commitment to excellent service, and we sincerely apologize for the inconvenience caused. Of course, no one should feel left alone, especially when dealing with an issue caused by an incorrect address entry. We take your feedback very seriously and will internally review this matter to improve our service in such cases. We would love to find a solution together with you. Unfortunately, we are unable to identify your case based on this review. Please reach out to us directly, preferably via our https://uk.lumas.com/contact/, so we can review your issue again and assist you in the best possible way. We deeply regret that this incident has overshadowed your previous positive experience with LUMAS and we hope to continue welcoming you as a valued customer. Please let us know how we can assist you further. We are happy to help at any time. Best Wishes, Your LUMAS Team

Dear LUMAS customer, Thank you for your review. We are very sorry that your order has not yet arrived, and we understand how disappointing this must be for you. We see that our Customer Care Team is already in contact with you and is working to locate your order so that you can receive your artwork as soon as possible. We sincerely apologize for the inconvenience and thank you for your patience. If you have any further questions, please don’t hesitate to reach out to us. We hope that you’ll soon be able to fully enjoy your artwork. Best Wishes, Your LUMAS Team

Hello Claude Hugon, Thank you for sharing your experience with us. We’re sorry that the delivery of your artwork did not go as expected and that you initially did not receive clear information about the status of your package. We understand how frustrating this situation has been for you. Our Customer Care Team is already in contact with you and is working directly with UPS to ensure that your artwork reaches you as soon as possible. We sincerely apologize for the inconvenience and thank you for your patience. If you have any further questions or concerns, we’re here to help, and we hope that you’ll soon be able to fully enjoy your artwork. Best Wishes, Your LUMAS Team

Hello Mr. Tom Strouvelle, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused by the delivery delay. This is not the experience we want for our customers, and we understand how frustrating it can be not to have clear updates on your order. Our Customer Care team will reach out to you directly to investigate the issue with FedEx, provide you with detailed information about your delivery, and ensure your purchase arrives as quickly as possible. We appreciate your patience and understanding, and we’re committed to resolving this for you promptly. Best Wishes, Your LUMAS Team