Luna Socks

Dear Leticia, We are very sorry to hear about the problem with your order. We completely understand your frustration and sincerely apologize for the inconvenience. This is not the experience we want for our customers. To resolve the situation, we would like to look into your case further and find an appropriate solution. Please contact us directly at [email protected] with your order number so that we can assist you personally and ensure your case is handled properly. We appreciate your feedback and hope we can regain your trust. Best regards, The Luna Socks Team

Dear, We are very sorry to hear about the problem with your order. We completely understand your frustration and sincerely apologize for the inconvenience. This is not the experience we want for our customers. To resolve the situation, we would like to look into your case further and find an appropriate solution. Please contact us directly at [[email protected]](mailto:[email protected]) with your order number so that we can assist you personally and ensure your case is handled properly. We appreciate your feedback and hope we can regain your trust. Best regards, The Luna Socks Team

Hello Mr Medd, We are very sorry to hear about the issues with your order. We completely understand your frustration and sincerely apologize for the inconvenience caused. This is not the experience we want for our customers. To resolve the situation, we would like to investigate this further and find a proper solution. Please contact us again at [email protected] with your order number so we can assist you directly and ensure your case is handled appropriately. We truly appreciate your feedback and hope to restore your trust in LUNA SOCKS. Best regards, LUNA SOCKS Team

Hello, We are very sorry to read about your experience and understand how frustrating this situation is. This is certainly not the experience we want to provide to our customers. We would like to clarify that we do not work with non-existent couriers, and we never ask customers to pay again through external apps. Regarding refunds, personalized products do have specific conditions, but this does not mean we leave delivery issues unresolved. So we can properly review your case and find a fair solution, we kindly ask you to contact us directly at [email protected] with your order number. Our team will carefully check the situation and assist you as best as possible. Thank you for sharing your feedback. Best regards, Luna Socks

Hello Johanna, We are very sorry to hear about the issue with your order 🧦. We understand your frustration and sincerely apologize for the inconvenience caused. This is not the experience we want for our customers. to resolve the situation, we would like to investigate this further and find a proper solution. Please contact us again at [email protected] with your order number so we can assist you directly and ensure your case is handled appropriately. We appreciate your feedback and hope to restore your trust in us. Best regards, Luna Socks

Hello, We are very sorry to read about your experience and fully understand your disappointment, especially as this order was meant to be a Christmas gift. This is clearly not the experience we want our customers to have. During the holiday period, some orders were unfortunately impacted by significant carrier delays and high volumes, which caused disruptions beyond our control. That said, we regret if your messages did not receive the level of follow-up you expected. We would like to review your case properly and give you clear, accurate information regarding your order. Please contact us directly at [email protected] with your order number so we can look into this as a priority. Best regards, Luna Socks

Hello, We are truly sorry to read your review and understand how frustrating this experience has been for you. We want to be very clear: we are a real company, producing custom-made socks by hand, and delivering thousands of orders successfully. During peak periods, especially around holidays, delays can unfortunately occur due to high demand and carrier congestion. This is never our intention, and it does not reflect the level of service we aim to provide. We would like to personally review your order and provide you with clear and transparent information. Please contact us directly at [email protected] with your order number so we can assist you properly. Best regards, Luna Socks

Hello Alessandra, We are truly sorry to read about your experience and understand how frustrating this situation must be, especially as the orders were meant to be gifts. This is absolutely not the experience we want our customers to have. We would really like to review your case in detail and check the exact status of both orders, as well as the communication you received so far. Please contact us directly at [email protected] with your order numbers so we can look into this as quickly as possible and provide a clear update. Thank you for taking the time to share your feedback, and we hope to have the opportunity to assist you further. Best regards, Luna Socks

Hi Kate, We’re very sorry to read this and understand your frustration. We want to clarify that our customer service is handled by real people, not bots, and that orders are genuinely produced and shipped. Delays and missing tracking updates can unfortunately occur, especially during busy periods, but this does not mean your order has been ignored. Please contact us directly at [email protected] with your order number so we can review your case and provide a clear update. Best regards, Luna Socks

Hi Alison, We’re truly sorry for the frustration caused by the delay and understand how disappointing this is, especially when the order was intended as a Christmas gift. During the holiday period, high order volumes and carrier congestion can unfortunately lead to delays and late tracking updates. We’d be happy to look into your order more closely and provide clearer information. Please contact us at [email protected] with your order number so we can assist you directly. Best regards, Luna Socks

Hi Katarina, Thank you so much for your kind words! 😊 We’re delighted to hear that you enjoyed the quality of the socks and that our customer service was able to quickly resolve the issue with the print. We appreciate your recommendation and your helpful note about ordering in advance. This is very useful for other customers too! We look forward to seeing you again at Luna Socks 🧦✨ Best regards, Luna Socks

Hi Janet, We’re truly sorry to read this and we understand how upsetting this situation must be, especially given the meaning behind your order. We sincerely apologize for the lack of response and the delay you’ve experienced. We would really like to check your order and give you a clear update as soon as possible. Please contact us directly at [email protected] with your order number so we can assist you promptly. Best regards, Luna Socks

Thank you so much for your lovely feedback 💛 We’re really happy to hear that you love the quality and design of the socks. It means a lot to us that receiving them brought you so much joy. Enjoy your LUNA SOCKS, and we hope to see you again soon! Warm regards, Your LUNA SOCKS Team

Hi Donatus, We’re really sorry for the disappointment caused by the delivery delay 😔 We completely understand how frustrating this must be, especially when the order was meant as a Christmas gift. Please contact us at [email protected] with your order number so we can check the status of your shipment and see how we can best assist you. We’d really like to help resolve this situation. Best regards, Luna Socks

Hi Gwladys, Thank you so much for your kind words! 💛 We’re really happy to hear that, even though your first order arrived a bit late, our customer service was able to support you and help as much as possible. Your trust and recommendation truly mean a lot to us. We’ll be delighted to see you again for your next order! Best regards, Luna Socks

Hi Lizzie, We’re very sorry to hear about your experience 😔. This is certainly not the service or quality standard we aim to provide. We understand your frustration, especially when the product was meant as a gift. It seems there may have been a misunderstanding in our communication. Please contact us directly at [email protected] with your order number, and we will personally review your case to ensure you get a proper solution. Best regards, Luna Socks

Hi there, We want to assure you that we value you and all of our customers. We have responded to your email and are currently awaiting your reply so that we can assist you further. Thank you in advance. Best regards, Luna Socks

Hi Sonja, Thank you so much for your wonderful review! We're thrilled to hear that you’re impressed with the quality of your socks and that the print turned out so clear and vibrant. It means a lot to us to know that both the craftsmanship and the uniqueness of our product exceeded your expectations. We truly appreciate your recommendation and your support! Warm regards, Luna Socks

Hi Maura, We’re very sorry to read about your experience. It’s absolutely not the level of service we want to provide. Thank you for taking the time to explain what happened. Please allow us to help you properly: could you email us at [email protected] with your order number once more? We’ll review your case, investigate why your previous messages went unanswered, and make sure you receive a clear solution. Your feedback matters, and we genuinely appreciate your patience. Best regards, Luna Socks