LuxeDecor

Dear Jeremy, I sincerely apologize for the frustration you’ve experienced with your order. This is certainly not the experience we want for any of our customers. I have reviewed your order and see that on June 28, 2026, you placed an order for the Water Creation Derby Freestanding Linen Cabinet in Pure White. Your order was shipped, and tracking information from Metropolitan was provided on July 1, 2026. On July 10, 2026, you contacted us to report that the cabinet had a large scratch on the front and advised that you had photos of the damage. Because your message was received after business hours, our team reached out to you promptly on Monday morning. After receiving your response and the requested information, our team immediately began working to determine the best resolution for your claim. I completely understand that waiting for a resolution can be frustrating, and I truly appreciate your patience while we work through this process. Per our Damaged/Defective Items Policy, LuxeDecor makes every reasonable effort to provide the best possible resolution for customers who receive damaged or defective merchandise. Depending on the circumstances, this may include a repair, replacement, or refund. In some cases, the manufacturer reserves the right to first attempt a repair before proceeding with a replacement or refund. To qualify for a resolution, damaged items must be reported within 10 days of delivery, and customers may be asked to provide photos, delivery documentation, or return the original item if necessary. If the requested information is not received, or if the item is not returned when required within 30 days of delivery, LuxeDecor reserves the right to deny a replacement or refund in accordance with our 30-Day Return Policy. 30-Day Return Policy | LuxeDecor Please be assured that we will continue working closely with our vendor to reach a resolution as quickly as possible. We appreciate your patience and understanding throughout this process. If you have any questions or need any additional assistance in the meantime, please don’t hesitate to reach out. Our team is here to support you. You can contact us through our Contact Us page or call us toll-free at 888-733-3201, Monday through Friday, from 9:00 a.m. to 5:00 p.m. CDT.

Dear Anthony, Thank you for reaching out. I sincerely apologize for the frustration regarding your order. This is not the experience we want for any of our customers, and I appreciate the opportunity to provide an update. Your order was placed on June 23, 2026, for the Michael Amini Regent 9-Piece Queen Velvet Comforter Set in Ice Blue/Silver. At the time of purchase, the estimated shipping timeframe provided was 2–4 weeks. As outlined in our Terms & Conditions, the estimated shipping time included in your order confirmation is based on the manufacturer’s availability at the time the order is placed. Please note that these dates are estimates and may change based on product availability. If the manufacturer provides an updated estimated ship date after accepting the order, we will notify you as soon as that information becomes available. Shipping Policy | LuxeDecor At this time, the estimated ship date for your order is July 10, 2026, which remains within the original 2–4 week timeframe provided in your order confirmation. That said, I understand your concern, and I’ve asked my team to contact our representative at Michael Amini to see if there are any additional updates regarding your order. As soon as we receive more information, we’ll be sure to reach out to you by email. If you have any questions in the meantime, we’re happy to help. You can contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 a.m. to 5:00 p.m. CDT, at 888-733-3201. Thank you for your patience and understanding. We appreciate your business and look forward to providing another update as soon as we have additional information.Dear Anthony, Thank you for reaching out. I sincerely apologize for the frustration regarding your order. This is not the experience we want for any of our customers, and I appreciate the opportunity to provide an update. Your order was placed on June 23, 2026, for the Michael Amini Regent 9-Piece Queen Velvet Comforter Set in Ice Blue/Silver. At the time of purchase, the estimated shipping timeframe provided was 2–4 weeks. As outlined in our Terms & Conditions, the estimated shipping time included in your order confirmation is based on the manufacturer’s availability at the time the order is placed. Please note that these dates are estimates and may change based on product availability. If the manufacturer provides an updated estimated ship date after accepting the order, we will notify you as soon as that information becomes available. Shipping Policy | LuxeDecor At this time, the estimated ship date for your order is July 10, 2026, which remains within the original 2–4 week timeframe provided in your order confirmation. That said, I understand your concern, and I’ve asked my team to contact our representative at Michael Amini to see if there are any additional updates regarding your order. As soon as we receive more information, we’ll be sure to reach out to you by email. If you have any questions in the meantime, we’re happy to help. You can contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 a.m. to 5:00 p.m. CDT, at 888-733-3201. Thank you for your patience and understanding. We appreciate your business and look forward to providing another update as soon as we have additional information.

Dear William, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback.  I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us  page or give us a call at 888-733-3201, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

Dear Suzette, Thank you for reaching out. I sincerely apologize for the frustration and disappointment you’ve experienced with your order. This is certainly not the experience we strive to provide for our customers. Our records show that on June 20, 2026, you placed an order for the Case & Canvas Corpus Rectangular Wood Coffee Table in Beach White with Matte Brass Accents. As outlined in our Terms & Conditions, 30-Day Return Policy, and Estimated Shipping Times, the order confirmation email includes an estimated lead time for each order. Please note that these shipping estimates are subject to change based on the manufacturer’s inventory and product availability. If the manufacturer provides an updated estimated ship date after accepting the order, we communicate those changes as soon as possible. 30-Day Return Policy | LuxeDecor Unfortunately, on June 23, 2026, the manufacturer informed us that this item had been discontinued and was no longer available. Our Sales Team contacted you the same day to discuss alternative coffee table options. After reviewing several alternatives together, you ultimately decided to proceed with a full refund. On July 1, 2026, we processed your refund in full, and a refund confirmation receipt was sent to your email address. We sincerely apologize for the inconvenience this situation caused and appreciate your patience and understanding. If you have any questions or if there is anything else we can assist you with, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-733-3201, Monday through Friday, 9:00 AM–5:00 PM CDT.