Luxus Car Mats

Hi there, We’re truly sorry to hear about your experience and understand your frustration regarding the order changes, shipping expectations, and communication delays. This is not the experience we aim to provide. Custom orders should always be handled clearly and consistently, and we apologize if our communication around your requested changes was confusing or inconsistent. We also understand your concerns regarding shipping timelines and service expectations, and we take this feedback seriously as we continuously work to improve both our production and support processes. We would really appreciate the opportunity to review your order in detail and resolve this for you properly. Please reach out to us directly with your order details, or our team will also be following up with you shortly to assist further. At Luxus Car Mats, we are committed to ensuring every customer receives a fair and transparent experience, and we want to make this right. Thank you for your patience. Warm regards, Luxus Car Mats Team

Hi there, We’re truly sorry to read this — this is absolutely not the experience we aim to deliver at Luxus Car Mats. What you’ve described is very concerning, especially the delays and lack of clear communication. Please know that we take full responsibility here, and we are fully committed to resolving this for you as quickly as possible. Situations like this do not reflect our standards, and we sincerely apologize for the frustration caused. We would genuinely appreciate the opportunity to make this right. Could you please reply here or contact us directly with your order number so we can immediately locate your case and take action? Once we have it, we will prioritize your order and do everything in our power to resolve this promptly — whether that means expedited reshipment, full resolution, or any necessary corrective steps. At Luxus Car Mats, we pride ourselves on providing one of the highest levels of customer service in the industry, and we are determined to turn this experience around for you. We look forward to hearing from you and resolving this without any further delay. Warm regards, Luxus Car Mats Team

Hi Mike, We’re truly sorry to read about your experience, we completely understand how frustrating this must be, especially given that this was meant to be a gift. To clarify, the request for floor photos is only made in rare cases where we need to ensure a perfect fit for a specific vehicle configuration. That said, we fully understand that this isn’t always possible — particularly in situations like yours — and we sincerely apologize for the repeated requests and the inconvenience caused. Based on our records, we believe that your order may have already been fully refunded. However, if this is not the case, we want to resolve this for you immediately. Could you please reply here or contact us directly with your order number so we can verify the status and, if needed, process your refund without any further delay? At Luxus Car Mats, we take pride in delivering a seamless and professional experience, and we regret that this situation did not reflect our usual standards. Please rest assured that we are here to make this right for you as quickly as possible. Warm regards, Luxus Car Mats Team

Hi Rebecca, Thank you so much for your amazing review, we truly appreciate it. We’re thrilled to hear you’re obsessed with your mats and that they pair perfectly with your Charger Scat Pack. That black-on-black setup sounds incredible. We also appreciate your patience with the delivery time and are glad our Instagram support team was able to keep you updated throughout the process. Your recommendation means a lot to us. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Kaitlyn, We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you. What you’ve described is not the level of service we aim to provide, especially regarding order accuracy, delays, and communication breakdowns. We sincerely apologize for the inconvenience and disappointment caused. We would really appreciate the opportunity to review your case properly and resolve this for you. Please reach out to us with your order number, or check your messages as our team will also be contacting you directly to urgently look into this and work toward a fair resolution. At Luxus Car Mats, we take feedback like this seriously and are committed to addressing it. Thank you for your patience, and we will be in touch shortly. Warm regards, Luxus Car Mats Team

Hi Dayle, Thank you so much for your incredible continued support and amazing review, we truly appreciate it. We’re thrilled to hear you’re enjoying our floor mats and trunk mats across all your vehicles, and now the seat covers as well. It’s great to know the installation was easy and that they delivered the refreshed, stylish look you were after. Having your trust across multiple products means a lot to us. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Stephanie, Thank you so much for your amazing review, we truly appreciate it. We’re thrilled to hear that your black and purple stitched mats for your Chrysler fit perfectly and that the whole experience from delivery to installation went smoothly. That’s exactly what we aim for. It’s great to know you’re enjoying your new interior upgrade. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Ty, Thank you so much for your review, we truly appreciate it. We’re glad to hear the mats fit your car perfectly and that you’re happy with the quality. That’s exactly what we aim for. We look forward to having you back for your next order. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Jamaurie, Thank you so much for your review, we truly appreciate it. We’re glad to hear you had a great experience with our customer service and that the mats fit well once they arrived. That’s exactly what we aim for. Your recommendation means a lot to us. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Kenneth, We’re truly sorry to hear about your experience and understand how frustrating this must have been. What you’ve described is not the standard we aim to deliver, especially regarding fitment and the refund process. We sincerely apologize for the inconvenience and disappointment caused. We would really appreciate the opportunity to review your case properly and resolve this for you. Please reach out to us with your order number, or check your messages as our team will also be contacting you directly to urgently look into this and find a fair resolution. At Luxus Car Mats, we take feedback like this seriously and are committed to making things right. Thank you for your patience, and we will be in touch shortly. Warm regards, Luxus Car Mats Team

Hi Mr Tunnicliffe, Thank you so much for your amazing review, we truly appreciate it. We’re glad to hear that despite the longer delivery time, you’re happy with the quality, fit, and overall feel of the mats. That’s exactly what we aim for. We’ll also make sure Emma sees your kind mention, she’ll really appreciate it. Your support means a lot to us, and we’re grateful for your patience and understanding. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Jonah, Thank you so much for your review, we truly appreciate it. We’re glad to hear you’re happy with the quality of the mats and that you would recommend them. That means a lot to us. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Leomar, Thank you so much for your review, we truly appreciate it. We’re thrilled to hear your order arrived quickly even in a regional area and that you’re happy with the quality. That’s exactly what we aim for. Your recommendation means a lot to us. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Dear Andy, We’re sorry that the VeilFit seat covers did not meet your expectations. However, we must respectfully correct several statements in this review. VeilFit seat covers are clearly described on our website as universal-fit products. They are not advertised or sold as custom-made seat covers for a specific vehicle. Our review of your order and correspondence also does not show that the deadlines communicated for this order were missed. Our team has not sought to mislead you, and any refund request must be assessed according to the product’s condition and the return terms accepted at purchase. We remain willing to review any unresolved concern fairly and transparently. Please respond to our Customer Care team with clear photographs showing the fitment issue. We will examine the installation and determine what appropriate assistance can be provided. Luxus Car Mats Team

Dear Molly, We sincerely apologize for the prolonged delay and the uncertainty caused by the repeated shipping updates. After investigating your order, we confirmed that it was unfortunately lost in transit. A full refund has been issued to your original payment method. While lost shipments are uncommon, we recognize that the length of time taken to identify the issue and provide a final resolution was unacceptable. We regret that we were unable to deliver the experience you expected and appreciate your patience while this matter was resolved. Luxus Car Mats Team

Hi there, Thank you so much for your review, we truly appreciate it. We’re glad to hear you’re happy with your black and blue honeycomb mats and matching 360 trunk setup for your Scat Pack. It’s great to know the quality, fitment, and overall look met your expectations. We also appreciate your patience with the delivery time. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Dominique, Thank you so much for your review, we truly appreciate it. We’re thrilled to hear you’re happy with the flawless fitment, premium feel, and overall upgrade to your interior. That’s exactly what we aim for. It’s also great to know you had a positive experience with our customer service. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Michael, Thank you so much for your review, we truly appreciate it. We’re glad to hear your experience was amazing and that installation was easy while the mats look great in your vehicle. That’s exactly what we aim for. We look forward to having you back for your next order. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Jordyn, Thank you so much for your amazing review, we truly appreciate it. We’re thrilled to hear these are the best car mats you’ve owned and that you’re enjoying the easy installation, tailored fit, and durability. It’s great to know they also make your interior look more professional. Your recommendation means a lot to us. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Dear Kevin, We sincerely apologize for the delay and frustration surrounding your shipment. However, we must clarify that Luxus Car Mats never requested an additional payment from you. The $82 charge was assessed by DHL for customs duties and was not created, collected, or retained by our company. Although customs fees are normally the customer’s responsibility, we chose to cover 100% of this charge on your behalf so that you would not be left out of pocket. Our initial offer to contribute 20% was subsequently increased to full coverage as part of our commitment to resolving the matter. Your order was successfully delivered on May 22, with the customs charge fully covered by us. We recognize that the delivery took considerably longer than expected, and we regret the inconvenience this caused. However, the statements that we continued asking you for more money and failed to deliver the order do not reflect the final outcome. Luxus Car Mats Team