Luxus Car Mats

Dear Manuela, We take product concerns seriously, but we have been unable to locate an order under your name or verify the experience described. You also state that this review was posted on behalf of a friend, which means it does not appear to reflect your own purchase or direct customer experience. To protect our customers’ privacy, we can only discuss an order and offer a resolution directly with the person whose details appear on the purchase. We therefore ask that your friend contact our Customer Care team personally with their order number, email address, and photographs of the mat as received. Once we can verify the order, we will carefully review the product condition and complete correspondence history. If a genuine issue remains unresolved, we are committed to working directly with the purchaser to provide a fair and appropriate solution. Without the purchaser’s information, we cannot verify or properly respond to the claims presented in this third-party review. Luxus Car Mats Team

Dear Samantha, We’re sorry that you experienced broken clips, but we would like to clarify the customer service history accurately. Our records show that our team responded to each email we received from you, so it is not correct to state that no one replied. Replacement clips are included with the mats specifically so individual clips can be replaced if they become damaged through use. In addition, we have now offered to send you further replacement clips completely free of charge. We stand behind our products and remain willing to resolve the issue. Please reply to our latest message so we can confirm your delivery details and arrange shipment of the complimentary replacements. Luxus Car Mats Team

Dear Ethan, Thank you for your kind feedback. We’re delighted that you love your new mats and found our team easy to work with. A premium product should always be accompanied by an equally smooth and attentive experience. We truly appreciate your trust and hope you enjoy your mats for many journeys to come. Luxus Car Mats Team

Dear Isaac, Thank you for sharing your honest feedback. We’re pleased that you ultimately liked the mats, but we sincerely apologize for the extended wait and the confusing tracking updates you received. Delays of this length are very uncommon, and this was not the experience we intended for you. Each set is custom-made for the customer’s specific vehicle rather than held as ready-made inventory. While this allows us to provide a more tailored fit, the production and delivery process in your case took far longer than expected. You should also have received clearer and more accurate communication throughout the journey. We regret that the outer box arrived damaged and that installation differed from what you anticipated. Although import duties are assessed by local customs authorities and are separate from our shipping charges, we understand how an unexpected fee added further frustration after such a lengthy wait. Your feedback is valuable, and we are reviewing how we communicate production progress, tracking information, installation expectations, and potential customs charges. We appreciate your patience and hope the quality and appearance of your mats continue to enhance your vehicle. Luxus Car Mats Team

Dear Isiah, Thank you for your wonderful recommendation and for placing your trust in us. We’re delighted that the mats fit your AMG C43 perfectly and that the materials, craftsmanship, and shipping experience all met your expectations. Knowing that you feel confident recommending Luxus Car Mats to other drivers means a great deal to our team. We hope your new mats continue to complement and protect your AMG beautifully on every journey. Luxus Car Mats Team

Dear Valued Customer, Thank you for your exceptional feedback. We’re delighted that the comfort, precise fit, and lasting quality of your mats exceeded your expectations. Knowing that Luxus Car Mats has become your trusted choice for future vehicles is the highest compliment we could receive. We truly appreciate your confidence and look forward to creating more beautifully tailored interiors for you in the years ahead. Luxus Car Mats Team

Dear Nate, Thank you for your exceptional review and recommendation. We’re delighted that the fit, materials, and craftsmanship of your Luxus mats exceeded your expectations and gave your Mustang a beautifully integrated, factory-quality finish. Luxury, durability, and precise protection are at the heart of every set we create. We truly appreciate your trust and hope you enjoy the transformation on every journey. Luxus Car Mats Team

Dear Harley, Thank you for your wonderful recommendation. We’re delighted that your mats were easy to install and that their quality and design created exactly the interior atmosphere you wanted. With our range of color combinations, every customer can create a look that feels uniquely their own. We truly appreciate your support and hope you enjoy the transformation on every drive. Luxus Car Mats Team

Dear Sveta, Thank you for your lovely feedback and recommendation. We’re delighted that you enjoyed an easy purchasing experience, attentive communication, and most importantly, your new mats. Providing a beautifully crafted product alongside thoughtful, accommodating support is exactly the experience we want every customer to receive. We truly appreciate your trust and hope you enjoy your mats on every journey. Luxus Car Mats Team

Dear Yegg, We take your concerns seriously and are committed to making this right for you. However, we have been unable to locate an order, support history, or replacement request under the name shown on this review. We have contacted you privately through Trustpilot to request your full name, email address, and order number. To date, we have not received the information needed to identify your purchase or investigate the experience described. Please respond to our Trustpilot request with your order details. Once we can verify and locate your order, our team will prioritize a full review of the original delivery, fitment concern, and replacement status. We will work with you directly to provide a fair and appropriate resolution and ensure this matter is properly addressed. We genuinely want the opportunity to restore your confidence and bring this experience to a positive conclusion. Luxus Car Mats Team

Dear Wayne, Thank you for your feedback. We’re pleased that you found the mats themselves to be a quality product, although we regret that the delivery experience did not meet your expectations. For clarity, each set is made to order, with production typically requiring 5 to 7 business days. Estimated delivery then requires 10 to 20 business days. Based on your order date of June 3 and delivery date of July 2, your order arrived within the combined timeframe published on our website. Our website also explains that our custom mats are produced and shipped from our overseas manufacturing facility. We apologize if this information was not sufficiently prominent during your purchasing journey. Our live chat begins with an AI assistant to provide immediate support when our human agents are assisting other customers. More complex cases are transferred to a team member or followed up by email. We acknowledge that reaching a person should have felt easier in your case, and we appreciate your feedback on this aspect of our service. We hope the quality, fit, and appearance of your new mats prove worth the wait and enhance your vehicle for many years to come. Luxus Car Mats Team

Dear Peter, Thank you for updating your review. We’re sorry that the rear mats did not fit as intended and that our response time added to your frustration. A custom-fit product should install correctly, and we understand your disappointment after choosing us to protect your new vehicle. To resolve the fitment concern, we have offered to produce and send a replacement set of rear mats at no cost to you. Our team has reached out directly to confirm the necessary details and move this forward. We would also like to clarify that complimentary delivery covers the shipping cost, while any import duties or taxes assessed by the destination country are separate charges imposed by local customs authorities. This is disclosed on our website, and these fees are not collected or retained by Luxus Car Mats. Nevertheless, as a gesture of goodwill, we offered a refund equal to 20% of the customs charge. This was not a discount conditional upon any additional payment to us. We remain committed to working with you until the replacement has been completed and the fitment concern has been properly addressed. We appreciate the opportunity to restore your confidence. Luxus Car Mats Team

Hi Ann, We’re sorry that this order did not provide the experience expected. However, we must clarify that this review appears to concern the same order and circumstances already reviewed separately by the purchaser, including the rear-mat fitment issue, customs charge, and our proposed resolution. Presenting one transaction through multiple reviews can give readers a misleading impression that these were separate customer experiences. For the fitment concern, we offered to produce and send a replacement rear mat completely free of charge. We also offered a goodwill refund equal to 20% of the customs fee, although customs duties are separate from free shipping and are assessed by the destination country’s authorities. We remain ready to resolve the matter directly with the purchaser. We respectfully ask that feedback concerning this single order be kept to one review and updated there as the resolution progresses. Luxus Car Mats Team

Dear Michael, Thank you for your wonderful feedback and for choosing Luxus Car Mats for your Bentley. We’re delighted that the custom fit and craftsmanship of your trunk liner exceeded your expectations. The black diamond design with white stitching is a beautifully refined combination. It is the greatest compliment to know that you loved it enough to order the matching front and rear floor mats. We look forward to completing your Bentley’s interior and hope the full set makes every journey feel even more exceptional. Luxus Car Mats Team