Rear car mats do not fit at all even…
Rear car mats do not fit at all even though it’s a brand new car and all specs were given to the company , customer service is awful and reading some of the other 1 star reviews I’m not the only one that’s been left out of pocket , ignored by CS and fobbed off with ‘ we will take this up with the production dept ‘ 2 months ago , I’ve now been sent a bill for more than £90 by dhl for delivery when the order states clearly that shipping is free , had a live chat with a bot this morning explaining everything and they advised they would need to pass me through to a human ( their words ) after waiting and waiting the chat was closed and unable to start a new chat , DO NOT DEAL with this company they’re fake cheaply made mats and good luck getting a refund Further to the response from the company regarding my issues I would like to request that proof via a screenshot of where on the website it says I have to pay customs , free delivery etc means customers don’t pay to receive the item , if charges via customs is something the company are aware of this should be made plain by the company or absorbed within the cost of the products , not hidden away , it was only after put this review up and it was negative that I was sent a letter demanding I pay a custom fee So I am now requesting ( July 28th) a screen shot and proof that the customs charge is plainly stated on their website before I proceed any further , Appreciate your response and saying I cannot put up a review as I didn’t purchase them is mis leading , it’s my car and the mats were bought for me by my husband , therefore we are both reviewing and monitoring the progress ( or lack of it ) it’s up to readers of the reviews to determine if they are swayed at all by negative reviews or not Once the issue has been resolved we will BOTH update our reviews accordingly