Poor fit quality
After spending sometime reading reviews and looking for Carmats that would protect my new car I settled on Luxus Car Mats as the company of choice and for the good reviews. the order process was easy and after providing my details and selecting the floor mats and providing the details of the car I ordered and paid. No problem until the first email asking me about the text to include and that this was chargeable. after explaining that I had requested this at time of order this matter was resolved. Floor mats arrived and were unpacked looking lovely. fitting the fronts I had some small issues but I could work with them and although not perfect I could manage. The rear was a completely different matter. it was not cut correctly to fir the rear seat vent did not fit over the tunnel around the back of the seat at floor level around the anchor points for the seat belts or under the seats were some of the electronics or cold air blowers live for seat cooling. Complete impossibility to fit even with 2 people trying. I wrote to the company adding pictures to show the fitment and was told that this would be taken up with the production team. A follow up email 14 days later to be told the same thing. A further follow up email as I have also been charged for import duty on a product that had no delivery charge. The lack of a response from the production team leaves me shocked and Not hopeful that this will be resolved. I will happily update on a positive outcome ***Update*** 7/9/26 live chat with Luxus Bot. following the Billing from Couriers for duty I reached out to Luxus to resolve. Firstly the bot said this was something that may from time to time happen. but pay the bill and then wait 1-3 business days to get a 20% discount refunded. how strange that my order clearly said free delivery and nowhere does it mention import duties. however if I made a payment to them they would refund 20% as good will. No Not going to FLY at all. As stated do not expect a reasonable response or resolution to my issue. *** Update*** Lets hope we can resolve this Luxus has reached out