Dear Customer,
Thank you for taking the time to leave this review and share your experience with us. We’re sorry to hear that this purchase did not meet your expectations, especially given your previous experience with one of our wigs.
We take all customer feedback seriously and appreciate the opportunity to review and address any concerns raised by our customers.
Our customer service team will review your case again and provide a reasonable solution. Alternatively, you can also contact our after-sales team directly at [email protected], and we will make sure your issue is reviewed and resolved as quickly as possible.
Thank you again for your feedback, and we hope to have the opportunity to serve you better.
Best regards,
ISEE Hair Team
Hi Rhonda,
Thank you for taking the time to share your feedback.
Regarding the address issue, we are sincerely sorry for the confusion and inconvenience it has caused. We understand how important it is for deliveries to be correct, and we regret that this experience did not meet your expectations.
We would love the opportunity to understand more about your order and the specific problems you've mentioned. Could you please kindly update your review with your order number so we can locate your case and assist you properly?
Alternatively, you can also contact our after-sales team directly at [email protected], and we will make sure your issue is reviewed and resolved as quickly as possible.
Thank you again for your feedback, and we hope to have the opportunity to serve you better.
Best regards,
ISEE Hair Team
Dear Customer,
Thank you for taking the time to share your feedback.
We would love the opportunity to understand more about your order and the specific problems you've mentioned. Could you please kindly update your review with your order number so we can locate your case and assist you properly?
Alternatively, you can also contact our after-sales team directly at [email protected], and we will make sure your issue is reviewed and resolved as quickly as possible.
Thank you again for your feedback, and we hope to have the opportunity to serve you better.
Best regards,
ISEE Hair Team
Hi Karla,
Thank you for taking the time to share your feedback.
We can confirm that the wig you ordered is kinky straight texture, which is designed to mimic a natural blowout / relaxed hair look. It is not a silky straight texture. Kinky straight has a slightly coarse, airy and fluffy finish, with more volume and a natural “real hair” feel rather than a sleek, bone-straight appearance.
Our customer service team has already reached out to you and is actively working on a solution.
We truly hope we can resolve this properly for you and improve your overall experience with us moving forward💛
Best regards,
ISEE Hair Team
Hi Grace,
Thank you for taking the time to share your feedback.
We would love the opportunity to understand more about your order and the specific problems you've mentioned. Could you please kindly update your review with your order number so we can locate your case and assist you properly?
Alternatively, you can also contact our after-sales team directly at [email protected], and we will make sure your issue is reviewed and resolved as quickly as possible.
Thank you again for your feedback, and we hope to have the opportunity to serve you better.
Best regards,
ISEE Hair Team