We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
C
Catherine · 写过 4 条评价 · 体验于 2026-06-09 ·
★★★★★
所有的产品都很棒并且工作......
所有的产品都很棒并且效果很好。客户服务是顶级的
MAËLYS 回复2026-06-13
That is exactly what we love to hear! ✨ Knowing that our products are working well for you and that our customer service hit that top-tier mark means everything to us. We work hard to make sure both our formulas and our support team deliver the best experience possible. Thank you so much for the love and for being a valued part of the MAËLYS family! 💖
It is so wonderful to hear that you went from skeptical to a true believer! ✨ Staying consistent with GET-DREAMY after weight loss is the perfect way to get that noticeably smoother, softer skin. We are so glad you gave it a chance and that you're loving that amazing scent too! Thank you for being a part of the MAËLYS family. 💖
You are so right that consistency is key, and while they aren't magic potions, they definitely do help boost and improve the appearance of the skin. We are thrilled that you are loving these! ✨
And hey, we totally hear you on the price (everything really is pricey nowadays LOL)! But we assure you that we only use high-quality ingredients to give you the best results. We highly recommend joining our Loyalty program to earn points and save more. Thank you for being such a valued part of the family! 💖
We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
We’ve reached out to you privately to gather more information and assist you further.
In the meantime, please don’t hesitate to reach out if you have any additional questions or concerns — we’re here to help in any way we can.
We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
Hearing that we've earned a permanent spot in your daily rotation means everything to us. Thank you for shouting out our support team. They truly love taking care of you! You're the best! 🥰
This just completely made our day! Thank you SO much for being such an amazing part of the MAËLYS family! We are absolutely thrilled that you're loving your results and your massive collection. Keep glowing, gorgeous! 💖
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
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Lisa smith · 写过 1 条评价 · 体验于 2026-05-22 ·
★★★★★
客户服务
我收到了一个我没有订购的订单,并联系了客户服务,他们立即纠正了问题
MAËLYS 回复2026-06-02
That is wonderful to hear! We know how frustrating a shipping mix-up can be, so we are thrilled that our customer service team stepped in and rectified the problem for you immediately. 💖
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
That is such a heartwarming compliment! 💖 Knowing you’ve felt genuine care from our team behind the scenes means the world to us. We are so honored to have you and thank you for being such a wonderful part of the MAËLYS family! ✨
We strive to make the ordering process as seamless as possible, so we’re thrilled that your items arrive right when you need them. It’s also awesome that you’re making the most of the points and discounts. They really do make staying consistent much easier! We’ll be sure to pass your kind words along to our customer service team. 💖
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
The heat sensation occurs as part of the formula activity. But it doesn’t occur for everyone! Each body reacts differently to the products. They’re formulated to energize the skin, and the active ingredients often produce a warm, tingling sensation. We recommend avoiding application after a hot shower or a workout, as it may intensify the heat.
I hope this helps but of course feel free to reach out with any further questions!