MAËLYS (maelyscosmetics.com) has a 3.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 36% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
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Tracy Duncan Fox · 1 review · Experienced 2026-08-07 ·
★★★★★
Beware the untold details of Try Before You Buy
After seeing so many amazing reviews, I should have known better as many of those are from "content creators" but I tried anyway. I love the feel of the whip, but couldn't get past the strong fragrance. Fortunately, I looked at the calendar to make sure I had time to return during the "try before you buy" period. Here's where the fun starts...if you log in to your account on the website to cancel a subscription, you get a pop up that is required to proceed, but you can't get to the button to proceed and when you stop scrolling, the popup disappears. Same thing when you try to return your try before you buy. Fortunately, customer service does repond quickly with a shipping label. Here's the other fun fact they don't advertise...they send a full size "FREE GIFT" but if you return the product you ordered, you have to return the "FREE GIFT" making it not a gift at all. You also don't really have three weeks to try it because they charge you the full amount on the last day of the trial period which means if you aren't certain, you'd better cancel well before the end of the period or you're being charged full price and only getting a store credit out of the deal. Feels more and more like a scam to me, but if it works for you, great.
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Cynthia L Gooding · 3 reviews · Experienced 2026-08-01 ·
★★★★★
Maely’s is one of my favorite companies…
Maely’s is one of my favorite companies to purchase from. Their customer service is always very helpful, too.
Originally I would not have given this high review however I left an email and almost immediately was responded to very polite, and understanding, and in a manner of customer service that has gone almost extinct explained the discrepancy and why. Then above all else even though the error was mine, offered a discount for the inconvenience and miss understanding so instead of cancelling I got to have the products that I wanted to try. Wonderful customer service and products!
Reply from MAËLYS2026-08-07
Thank you for sharing your experience! If you have any more questions or need assistance, feel free to reach out for anything else!
L
L R · 3 reviews · Experienced 2026-08-06 ·
★★★★★
Using Get Taut - too smelly!
Using Get Taut. Seems to be working but the "fragrance" is overwhelming. I would not consider buying it again due to that alone - it's a pervasive odor that overpowers the lighter scent I prefer to wear.
Reply from MAËLYS2026-08-07
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
D
Da Real Space · 5 reviews · Experienced 2026-08-04 ·
★★★★★
Terrible “Try Before You Buy”
Terrible “Try Before You Buy”! I wanted to return one of 2 products on my “last” day and you guys wouldn’t let me, saying it ends today. I even advised of the delayed shipping and the fact that the product is unopened. Nothing was taken into consideration. Mind you, you sent me an email due to the delayed shipping at the time but it won’t be accounted into my “last day”. Now, I’m stuck with a $64 product that I don’t want. Don’t pay attention to the guarantees that are promised, just be prepared to purchase.
Reply from MAËLYS2026-08-05
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
R
R J · 1 review · Experienced 2026-07-27 ·
★★★★★
Team was generally very responsive
Team was generally very responsive. I had some tech issues (my side Lanier don subscriptions, but the company’s side showed I did.) they were able to cancel that for me. They went above & beyond to ensure I was happy with product.
Reply from MAËLYS2026-08-04
Thank you for your kind words! We're delighted to hear that your concern was addressed promptly and carefully. If you need any further assistance, please don't hesitate to contact us!
P
Pier · 12 reviews · Experienced 2026-08-02 ·
★★★★★
My issue is with two things
My issue is with two things. It’s really hard to get them to add your accumulated points to a purchase. Sometimes it works and sometimes it doesn’t and they don’t make it right. Useless AI generated CustomerService. And now they have switched delivery from the USPS to Company called Uni who don’t deliver to my address no matter how many times I have called them with my address and coordinating streets and description of my house. There are only three houses on my block, and mine is the only two-story. This company can never find it despite my detailed description. They have never dropped my package off at my home. I will not be buying for Maelys due to their terrible customer service as they don’t correct anything. It has nothing to do with their product and everything to do with their customer service.
Reply from MAËLYS2026-08-05
"We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further."
D
Debbie Klein · 1 review · Experienced 2026-07-21 ·
★★★★★
Such great customer service
Such great customer service! Wanted to know if it was possible to use both Get Cheeky and Re-Lure at the same time, and if so, the best way to do so. got an immediate response emailed to me.
Amazing!
Reply from MAËLYS2026-08-04
Thank you for your kind words! We're delighted to hear that your concern was addressed promptly and with care. If you need further assistance, please don't hesitate to contact us!
Subject: FORMAL REFUND REQUEST – $299.85 Charge – Try Before You Buy / 21-Day Trial
ATTENTION: MAËLYS CUSTOMER SERVICE – RETURNS & REFUNDS DEPARTMENT
Hello,
I am writing to formally dispute and request a full refund of the $299.85 charge made to my account on July 20, 2026, in connection with your Try Before You Buy program.
I initially paid $5.99 specifically because this was presented as an opportunity to TRY the products before deciding whether I wanted to keep and pay for them.
I have now tried the products. I am not satisfied with them, I do not like the results, and I do not wish to keep them. I want to return the products.
The problem is the way my trial period and subsequent charge appear to have been handled.
According to MAËLYS’ published Try Before You Buy information, the 21-day trial period begins from the date of DELIVERY.
I did NOT receive these products on July 20. The package took approximately 10–12 days to reach me.
Therefore, I cannot understand why I was charged $299.85 on July 20, before I had been given a genuine opportunity to receive, try, and evaluate the products under the advertised trial.
A customer cannot “try before buying” a product that has not even been delivered yet.
If shipping time is counted against the customer’s trial period—or if the full purchase amount is charged before the customer has actually had the advertised period following delivery—then the customer is effectively deprived of the very trial period that was offered.
I relied on the $5.99 Try Before You Buy offer when I agreed to receive these products. I would not have knowingly agreed to immediately purchase approximately $300 worth of products without first having the opportunity to try them.
I am also making it absolutely clear that I am not asking to keep the products for free.
I WANT TO RETURN THEM.
The products are in my possession and I am prepared to send them back immediately using your authorized return procedure.
I am therefore requesting:
1. Immediate authorization to return the products.
2. A prepaid return shipping label and complete return instructions.
3. A FULL REFUND of the $299.85 charged to my account on July 20, 2026.
4. Immediate cancellation of any subscription, automatic shipment, recurring order, membership, or future billing associated with my account.
5. Written confirmation that my account has been canceled and that there will be NO additional charges.
I am contacting MAËLYS directly first because I would prefer to resolve this matter professionally with your company.
However, I will not accept losing my right to return products because of shipping/transit time when the advertised trial period is supposed to begin upon delivery.
If MAËLYS refuses to honor the advertised trial and return terms, I will preserve all documentation—including the $299.85 transaction dated July 20, shipping and delivery information, packaging, the trial offer, and this correspondence—and pursue the appropriate dispute process through my payment provider.
I sincerely hope that will not be necessary.
I tried your products in good faith. They are simply not for me. I do not want them, and I am requesting the opportunity to return them and receive my money back.
Please do not respond with a generic explanation of the return policy. Please review the actual order date, delivery date, trial terms, and charge date associated with my account.
Please provide my prepaid return label and written confirmation of the full $299.85 refund as soon as possible.
Thank you,
Reyhan Basar
Reply from MAËLYS2026-08-04
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
They offer a free trial period, and you return the product within the time, so you won't be charged. The issue is they won't assist you with how to return the product. Please note that if the box is opened, they won't return it, even though it's a try-before-you-buy option. Then charge you for the product and say it's been too long, so you can't return.
Reply from MAËLYS2026-08-04
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
Great product and exceptional quality. Works as promised.
Reply from MAËLYS2026-08-04
Thank you so much for your glowing review! We're thrilled to hear that you're enjoying our products and that they’re making a noticeable difference!
J
Jennifer Kittell · 3 reviews · Experienced 2026-07-28 ·
★★★★★
They have helped me multiple times
They have helped me multiple times. I love the products and they show amazing results.
Reply from MAËLYS2026-08-04
Thank you so much for your glowing review! We're thrilled to hear that your concern was handled promptly and carefully! Please feel free to reach out for anything else!
This product didn’t work for me at all. As a Black woman, it’s frustrating to keep hearing all these false claims when companies are never honest about who their products actually work for. It’s clearly not formulated for us, and I’ve never seen results from it." Gaslightening is crazy
Reply from MAËLYS2026-08-04
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
M
Mary cavallo · 1 review · Experienced 2026-08-02 ·
★★★★★
Product arrives on time
Product arrives on time, great customer service….
And the best part
My skin is so soft! And NOT STICKYYYYYYY!!!!!!
Reply from MAËLYS2026-08-04
Thank you for your kind words! We're delighted to hear that your concern was addressed promptly and with care. If you need further assistance, please don't hesitate to contact us!
This company is a totally a scam. STAY AWAY from TRY BEFORE YOU BUY
This company is a totally a scam. They will take your money whatever you said. They have a ridiculous return policy, they won’t let you return items even you didn’t use it or still in a time frame. Emailing them is a joke because only AI answer your emails. I tried 3 products out of 5 and they just like a regular moisturizer. It has unpleasant smell and stay on your body for few days even you take shower you still smell it.
PLEASE STAY AWAY from TRY BEFORE YOU BUY
Reply from MAËLYS2026-08-04
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at [email protected], and we will look into the matter for you further.
I love MAELYS! There isn’t a product that I haven’t loved and I’ve tried about a dozen different products. My favorite is B-FLEX arm tightening cream. I have been using it religiously for 2 years and it works!! Their rewards program is great and I love the auto-ship. Very easy to change if you’re not ready for the items. Never had any issues!
Reply from MAËLYS2026-08-01
Thank you so much for your glowing review! We're thrilled to hear that your concern was handled promptly and carefully! Please feel free to reach out for anything else!
C
Christina · 4 reviews · Experienced 2026-07-31 ·
★★★★★
I’ve had a great experience with Maelys…
I’ve had a great experience with Maelys products! The quality is excellent, the products feel luxurious, and they’re easy to incorporate into my routine. My skin feels smoother, firmer, and more hydrated after consistent use. The packaging is beautiful, shipping was fast, and everything arrived in perfect condition. I’m very happy with my purchase and will definitely be ordering again. Highly recommend!
Reply from MAËLYS2026-08-01
Thank you so much for your glowing review! We're thrilled to hear that your concern was handled promptly and carefully! Please feel free to reach out for anything else!
J
JJ · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Love these products!!
Love these products!!! Especially the body ones. I appt daily, loving the feel of being so hydrated.
Reply from MAËLYS2026-08-02
Thank you so much for your glowing review! We're thrilled to hear that you're enjoying our products and that they’re making a noticeable difference!
