mahlithelabel.com

Hi Sara, I appreciate your feedback. As discussed I just had a baby and unfortunately had to step away from my brand for a few months {after 6 years of being heavily involved in all aspects} for health reasons and a newborn. I apologise for the lack of communication. We have sent you your dress and I hope you love it xx

Hi Eleanor, I appreciate your feedback and take in onboard. Yes, as per product description our made to order boots stated a 50 business day manufacturing period, we understand they were delayed which is why we no longer produce our boots. You have been refunded in full.

Hi Lauren, I appreciate your feedback and I am so sorry you dont love your made to order gold boots. These are an absolute favourite of our customers so I apologise you dont love them. We have offered you a free return and full refund.

Hi Helen, this is devastating for me to read your review. Your placed an order for two pre-order items and wanted to cancel right away, before we could reply, you put a dispute through paypal which we immediately approved and the funds were returned to you. I have run this business for 6 years and have sent many orders. I had a baby 2 months ago, so I had to step away from the brand for the first time in 6 years, which has caused some communication issues on our end, hence a few bad reviews - but I am back online and working again. I instantly replied to your email, I feel this review is so unfair.

Hi Bianca, we had you down for a gift card which was issued, I apologise that you opted for refund and haven’t received it - I have been in contact and emailed to fix it up. Thanks.

Hi Tina, Yes we did fall into delays with our made to order boots, which is why we are no longer making them so we don't upset customers like this. Your boots have arrived and your refund is currently being processed - we have been in communication.

Hi Karissa, We part shipped your order and one piece has been delayed, you have ordered many times from us before and we apologise that we have let you down with this particular piece. We have sent you a gift card while we were processing the refund, however, it should have been processed by now. I have been emailing you, please check your spam folder as our emails sometimes filter into the spam of hotmail accounts, I have sent two emails. Thank you.

Thank you so much Lulu. We love seeing you in our brand and love that you appreciate our brands ethos. Absolute legend xx

Thanks you so much xx

Updated reply: Hi Katy, confirming you have been refunded in full, we are also still sending the product to you as a gift. Thank you for understanding Bec xx Hi Katy, I am so sorry that you have had a bad experience with us. You have ordered once off us before with no issues, however, I am so sorry about your most recent order. We released this made to order collection 'Utopia' and ran into a delay along the way, we were unhappy with our fabric and were not inclined to send product out we were not completely happy with, so we offered customers a free robe if they wanted to wait or a refund. We are just finishing the final touches of this collection now and are very happy with it. We have been in contact with you for a refund and we will also be gifting you the piece when it arrives as we truly care. Thanks, Bec xx

Thank you so much, your review means the world xx

Hi Shyanne, Yes, you ordered to made to order leather products that are in production, they have a manufacturing timeframe on them. We are so sorry if we have exceeded the specified timeframe and have been in email communication with you. We are waiting to hear back if you would like a full refund, or would like to receive your piece. Thank you, Bec xx

Thank you, Carly xx

Thanks so much, Prue xx

Thank you so much, Nicole, we are glad they were worth waiting for xx

Aww, thank you Vivien. So glad you love us xx

Thank you so much Jayden!!

Thank you, Lilian, it means the world to read this.

Hi Kristen, I am so sorry to read this review :( I have sent you 3 emails and 4 direct messages on instagram trying to follow up! Your order has been sent to you and received. Please email me directly if you are unhappy with it, of course we can refund you.

Thank you so much :)