Most reviewers were unhappy with their experience overall. Customers frequently experienced extremely slow shipping times, with many packages arriving late or missing entirely without proper tracking updates. Consumers also pointed out that the items received often looked completely different from the website pictures and felt cheaply made. People additionally struggled with complicated return procedures and encountered difficulties obtaining refunds for unsatisfactory purchases.
Some reviewers were happy with the stylish clothing selections, cozy fits, and helpful customer support interactions when solving size issues. Buyers mentioned that certain pieces offered great value, felt comfortable to wear, and featured durable fabrics.
You could do better communicating with the customer. You in formed me you were out of stock on an item but the follow up was delayed to the point of being non existence. I'm still not sure of what's on the order. I have emailed a couple of times with no responce. In the past you were good about keeping me informed. Not sure why the difference now. It's still good because I placed another order today. But I am a little concerned. order # MT59256. Let me know
Chuck
My 1st email asking for an exchange was on 5/31, (today is 6/20), and after 15 emails I have been told, after if I give a good review they will exchange them for the requested size. In all honesty this is the best I can give them and I reserve the 1 star rating in case they still refuse to exchange these items, 5 items.
We received a wrong size and the customer service keeps arguing about how the measurements can differ. The size is one smaller than ordered AND measures two inches shorter than their sizing chart. I’m about four emails deep now with them arguing that the sizes aren’t 100% the same rather than presenting me with an actual solution. If I wanted my ballsack to hangout, I’d go bare.
The only reason I am giving them two stars is because they were very helpful when I made changes to my order BEFORE I received it.
The way that they shipped these shorts was just in the clear plastic that they come in. Unfortunately, my shorts came in stained. I hope they can improve the packaging.