My experience with findercube has been horrible. I purchased a men’s jumpsuit 2 times and had not received anything.
findercube.com 回复2026-03-02
We are deeply sorry to hear about your extremely disappointing experience with findercube. This is absolutely not the level of service we aim to provide, and we take full responsibility for the delays, the lack of communication, and the frustration you have endured.
We want to assure you that we have processed a full refund for the unshipped men's jumpsuit orders you placed, and it should be reflected in your account shortly. We understand that this does not undo the time and stress this has caused you, and we sincerely apologize for falling short of your expectations.
If you have any questions about the refund timeline or need further assistance, please don't hesitate to contact our support team at [[email protected]]. We hope this helps to resolve the situation for you.
Findercube Team
Customer Service Experience: Western Overalls Purchase
I reached out immediately after realizing that fit of the clothing I purchased was too tight. The quick response along with the resolution of resending another size and obtaining my measurements proved to me that my concern was taken seriously! This is excellent customer service. I will be returning!
findercube.com 回复2026-02-02
Thank you for your praise of the Findercube products and services. Your satisfaction is our top priority. We will continue to strive to provide you with even better services.
I’d rate them 0 stars if I could. Total ripoff!
I ordered an item, and after waiting the specified time frame for the item, it still hadn’t arrived. There was also NO communication from them regarding the item so I emailed them for an update.
They responded letting me know that the item is out of stock, and tried to bribe me to order a different item by offering a percentage off. I responded and let them know that I still see the item as being in stock on their website; but please issue a refund.
They then answered back totally ignoring my request for a refund, and offered 50% off of another item. I told them to issue my refund immediately, or I’m going to contact my bank and file fraud charges. I’m going to give them a few days to issue my refund or I’m taking the next steps.
A word of advice: STAY AWAY FROM BUYING ANYTHING FROM THIS FAKE COMPANY. THEY HAVE HORRIBLE SERVICE, THEY DON’T HAVE THE ITEM YOU’RE ATTEMPTING TO BUY, AND DON’T WANT TO ISSUE REFUNDS.
UPDATE:
Someone finally responded to my email, but they continue to play the same game. Offering a percentage off instead of refunding my money. I repeat DO NOT SHOP HERE UNLESS YOU WANT TO GO THROUGH THE SAME THING! I am reporting this as fraud to my bank and will let them handle it. This is ridiculous. The worst online experience ever.
findercube.com 回复2026-01-26
We’re truly sorry for the frustrating experience with the out-of-stock item and our refund policy. We’d like to make this right by processing a full refund, yet we haven’t been able to find your order with the review ID provided. Could you please reach out to us via email? We’ll sort this out for you at once.
Our email: [email protected]
Findercube Team
The communication was awesome and the level of customer service was great!
findercube.com 回复2026-01-14
Thank you for your praise of the Findercube products and services. Your satisfaction is our top priority. We will continue to strive to provide you with even better services.
Thank you for your praise of the Findercube products and services. Your satisfaction is our top priority. We will continue to strive to provide you with even better services.
Please refund me my payment this the 4th time I ask you for refund and keep avoiding this request that’s all I want as your dissatisfied customer it would resolve issue and also show others how you treated people ho have done business with your company
findercube.com 回复2026-01-08
Hi, WIlliam. We are ready to refund you, but the order payment is frozen because of the opened case, so we can’t process the refund right now.
Could you please cancel the case first? After that, contact us at [[email protected]] and we’ll refund you immediately.
Sorry for the inconvenience!
Findercube Team
Amazing experience with Findercube! I’m beyond impressed with the quality of the product and how smoothly everything went from start to finish. Shipping was fast, packaging was great, and the item was exactly as described—if not better! Customer service was responsive and professional. I would 100% recommend Findercube and will definitely be ordering again. Thank you!
findercube.com 回复2026-01-08
Thank you for your praise of the Findercube products and services. Your satisfaction is our top priority. We will continue to strive to provide you with even better services.
Thank you for your praise of the Findercube products and services. Your satisfaction is our top priority. We will continue to strive to provide you with even better services.
If I could give them zero, I would. Their clothing is cheaply made and not as advertised. I followed return directions and I agreed to take a partial refund and keep the clothing (now used when I'm working in the garage). The buyer has to pay shipping costs back to China. They never sent the refund. After going through several rounds initially of proving the clothing was not as advertised, I followed up six months later about refund status, only to be asked the same questions as first time around.
findercube.com 回复2026-01-04
Dear customer, we sincerely apologize for the inconvenience you encountered while shopping and for not being able to assist you immediately! At the moment, we are unable to find your order information, so we cannot accurately verify your request. Please contact us through the official email [[email protected]] and provide your order number. We will follow up immediately and help resolve the issue as soon as possible. Once again, we apologize for the inconvenience!
The delivery was great. The quality of the blazer is great. The size was smaller than the average national 2XL. However the finished product is great.
findercube.com 回复2026-01-04
Thank you for your praise of the Findercube products and services. Your satisfaction is our top priority. We will continue to strive to provide you with even better services.
I purchased a crimson colored coat from Findercube
I purchased a crimson colored coat from Findercube about a week ago, and it was delivered very quickly. When I opened my parcel, I immediately realized that the coat that I received was very different and of lesser quality than the advertised coat. I attempted to return the coat for a refund and am now getting a run-around with them offering me credits or if I want to return the coat (purchase price of $79.99) I will have to pay a $65 shipping fee. I’ve contacted the BBB and have reported this company.
I wish that I could share images of the advertised cost versus the garbage that I received.
Please stay away from Findercube; the company is shady and their customer service is horrible.
The merchandise i received was simply amazing. Showed it to my sister, and response was off the chart. Also, this wasn't my first rodeo with findercube, and want b my last. Happy Holidays , and God bless.
I ordered a jacket from the site and paid extra to have it shipped faster. I never received the jacket. I had to reach out to they call customer service. I got a reply back saying the item was outta stock and I needed to pick something else. I relied that I wanted a refund and have not heard from them since...Do Not Purchase Anything From This So Called Company.
This is the biggest scam of a company. They kept telling me to wait 4 months for my refund and obviously never got it. Run fast as you can from this company.
I placed an order for a size Large but received items in size 2X instead. I contacted customer service and provided photos showing the incorrect sizes, but I have not yet received a response
Very delayed shipping, poor quality products , display pics are disgustingly enhanced ..scam scam scam
findercube.com 回复2025-10-25
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
Service is very poor, quality of the product is not great, they asking for a good review before dealing with the issue, when you refused to do it, they stop communicating and ignore the complaint. Don’t trust the company
findercube.com 回复2025-10-25
Dear Customer, we sincerely apologize for the previous shopping issues that caused your dissatisfaction! We have located your order and the refund has been processed, which will be returned via the original payment method. The time for the refund to appear may vary slightly across different platforms, so we recommend that you keep an eye on your account activity. If you cannot find the refund later or have any other questions, please send an email to [[email protected]], and we will check it for you promptly. We apologize once again!
Do not purchase from this company, the positive reviews must be fake. I’m in the middle of a dispute with this company. It’s been a month and a half and they never shipped me my dress and and refused to give me a refund when I requested.
findercube.com 回复2025-10-25
Dear customer, we are sorry that you are not satisfied with this purchase! We take your feedback very seriously, but we are currently unable to retrieve your order details and cannot assist you directly. Please send an email to [support@findercube], including your order information, and we will contact you as soon as we see it to resolve your issue to the best of our ability. Thank you for your understanding!
Great coat, well made. Fits true to size. Love the color. Customer service was very friendly and shipped fast. Thanks!
findercube.com 回复2025-09-16
Thank you for your praise of the Findercube products and services. Your satisfaction is our top priority. We will continue to strive to provide you with even better services.
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