This is a company NO one should deal with. We were not impressed by the product we purchased. Contacted them for a refund and to send item back. We have been back and forth for almost 2 months with no resolution STILL!!! The cost to ship back to them is triple of what we paid. They are a SCAM!!! Their products are suspect at best!!! CAUTION ⚠️ IF YOU PURCHASE FEOM THEM!!!!
findercube.com 回复2025-09-09
Dear Customer,
Thank you very much for sharing your feedback with us. We sincerely apologize for the unpleasant experience you encountered during your purchase. This is certainly not the standard of service we aim to provide to our customers.
We are sorry to hear about the difficulties you faced during the return and refund process. Please rest assured that we take this issue very seriously and hope to find a satisfactory solution for you as soon as possible. Please reach out to our customer service team at [email protected], providing your order information, so that we can assist you more effectively in resolving this matter.
We understand that this experience may have caused frustration, and we are committed to improving our processes and service quality. We deeply apologize for any inconvenience caused, and your feedback is extremely important to us.
Thank you for your patience, and we look forward to providing you with better service in the future.
Sincerely,
Findercube Customer Service Team
Bad quality, Bad customer service, A bit of a scam
I ordered a few shirts. It took almost a month, but I received 3 of the 4, and the ones I received were definitely of poorer quality than the image and ad on the site made them seem. I don't like any of them.
The fourth item just didn't come at all. They made no mention of it and didn't reach out to me--I had to reach out to them. When I did, they told me to choose something else of equal value and they'd send that instead. When I asked for a refund, they repeatedly just told me to choose something else. I think they told me to do that like 6 times before I reported it to PayPal. It took 2.5 months to get my money back for that item, and it's only because of PayPal.
Also, I think most of the positive reviews appear AI-generated...
Avoid at all costs.
findercube.com 回复2025-08-28
We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we completely understand your frustration.
We sincerely apologize for the delays, the quality concerns, and the lack of communication you encountered. Your feedback is extremely valuable, and we’re actively working to improve both our product quality and customer support processes based on reviews like yours.
We would love the opportunity to make this right for you. Please feel free to contact us directly at [email protected] — our team is ready to assist you further and ensure a better resolution.
Thank you again for bringing this to our attention.
Horrible customer service do not fall for their offer of buying a worry free protection plan
I ordered several items from seller
But received non
Their customer service refuse to take responsibility to issue a full refund
Don’t shop on this hit n run web site
They went so far as to offer a worry free purchase protection plan
Avoid this site
It s a scam
findercube.com 回复2025-08-28
We’re very sorry to hear about your experience, and we completely understand how upsetting this must have been for you.
Please know that this is not the kind of experience we want any of our customers to have. We take your concerns seriously and truly apologize for the inconvenience and frustration caused.
To better assist you and resolve this matter properly, we kindly ask that you reach out to us directly at [email protected]. Our support team is ready to look into your order and help you find a fair and satisfying resolution.
Thank you for your feedback — it helps us improve and better serve all of our customers.
I don’t wanna even give this company a one star is a zero star. I have been dealing with this company since March and we have been going back-and-forth since March 2025. I have asked for a refund. They told me every month I can give you 10% I can give you 25%. I can give you 30% until I said no I want my full refund now that I want my full refund. They told me it would be six months before I receive a refund now I have waited six months and I still have not received my refund. They told me now after six months. I will have to wait 120 days and that’s only to put my name on the list for reimbursement not guarantee. I’ve asked to speak to a supervisor. No one will talk to me. They continue to tell me they cannot give me my refund. This is a joke!!! Poor customer service and they do not care. I want this company shut down because they are horrible and they continue to send me emails about buying things I want my refund and I’m gonna continue to write a review until someone answers me with answers.
findercube.com 回复2025-08-28
Please accept our sincerest apologies for the delay and the inconvenience you've encountered. This is certainly not the experience we want any of our customers to go through, and we deeply regret that you felt unsupported throughout this process.
We genuinely want to make things right. At your earliest convenience, please contact us directly at [email protected] with your order details. Our team is here to assist you and will do everything we can to resolve the matter as soon as possible.
Thank you for your patience, and again, we’re truly sorry for the trouble caused.
A complete and total joke of a business.
Ordered an item and waited 3 weeks hearing nothing. Reached out to be told that my item was out of stock and offered a replacement. Replacement was shipped and sat in a warehouse for two weeks (tracking info showed it was labeled and never moved) reached out again for it to arrive 3 weeks later.
Upon arrival this was not satisfactory. I have now been going back and forth for two weeks asking to return the item and receive a refund. Everyday I receive an email offering me 10% more off my next order and not a process for my refund. Today I finally receive an email telling me that it is a 120 day queue to receive a refund due to high volume of returns. If everyone has had the same experience as me it's no wonder you have that many items being returned.
Do not shop here. A waste of your money and a waste of your time.
Merchandise is terrible and the customer service is WORSE. Almost non existent.
This place is a joke.
UPDATE: they replied to this review and made a comment about "prompt refund" just to reply in our email thread that's been ongoing for 2 months to tell me it was mandatory to wait 120 days for a refund
Do not spend your money here. This place is trash.
findercube.com 回复2025-08-01
Dear customer，
Thank you for reaching out.
We sincerely apologize for any inconvenience you may have experienced. In order to process your refund promptly, we kindly ask that you contact our dedicated customer service team at the following email address: [[email protected]].
Our team will be happy to assist you further and ensure your refund is handled as quickly as possible.
If you have any other questions or concerns, please don’t hesitate to let us know. We appreciate your patience and understanding.
Best regards,
Zoya
I recently wrote a review about this company on Trustpilot and they replied informing me to send their company another email after the 10 I previously sent to obtain my refund of $95 that they owe me since they said the item I ordered is no longer available. Instead of refunding my money I have received numerous emails from them to choose another item. Each time I replied with I dont want any item from Findercube just reimburse my money. They then sent me two random items that i didnt order or have never seen before. Both tank tops that amount to about $6 worth. I wrote again and did a review on this site. Unbelievable I am still receiving email from Zoya to choose an item. Each time she offers a coupon that started at $5 now its up to &50 coupon. Each time I state I want my money. You dont go to the store and they tell you what piece of clothing you will wear. Horrible. Be extremely careful by not ordering from this company. It should be on the International Fraud List. All I want is my money back. I know they will respond with send another email to them but they will never give me my money.
findercube.com 回复2025-07-31
Dear Valued Customer,
Thank you for reaching out.
We sincerely apologize for any inconvenience you may have experienced. In order to process your refund promptly, we kindly ask that you contact our dedicated customer service team at the following email address: [[email protected]].
Our team will be happy to assist you further and ensure your refund is handled as quickly as possible.
If you have any other questions or concerns, please don’t hesitate to let us know. We appreciate your patience and understanding.
Best regards,
Zoya
My last order never arrived and I ordered it 10 weeks ago. The items on there webpage are all AI. I ordered several other items before and received them 3 months later and non of them matched the pictures by any means. The colors were off, the design was off along with the material shown on there AI site. What a scam they are.
findercube.com 回复2025-07-30
Dear Customer,
Thank you for taking the time to share your experience — we’re truly sorry to hear about the frustration and disappointment you’ve encountered with your order.
We understand how upsetting it is to wait for products, be offered alternatives you're not interested in, and still not receive the refund you requested. Receiving incorrect or unrequested items only adds to the frustration — and for that, we sincerely apologize.
This is not the experience we strive to provide, and we want the opportunity to make things right. Please contact us directly at [email protected] and mention “Trustpilot” in the subject line of your email. This will help us quickly locate your case and prioritize its resolution.
We take this feedback seriously and appreciate your patience as we work to address and correct this issue.
Sincerely,
Zoya
You won’t get what you see. You will get a cheaply made print on a low quality material with poor color. 100% a scam. They are one step from stealing your money. They send the cheapest thing that can so they aren’t outright stealing - because that would be illegal. Poor quality isn’t illegal, tho it should be. Someone should file a class action lawsuit.
findercube.com 回复2025-07-30
Dear Customer,
Thank you for taking the time to share your experience — we’re truly sorry to hear about the frustration and disappointment you’ve encountered with your order.
We understand how upsetting it is to wait for products, be offered alternatives you're not interested in, and still not receive the refund you requested. Receiving incorrect or unrequested items only adds to the frustration — and for that, we sincerely apologize.
This is not the experience we strive to provide, and we want the opportunity to make things right. Please contact us directly at [email protected] and mention “Trustpilot” in the subject line of your email. This will help us quickly locate your case and prioritize its resolution.
We take this feedback seriously and appreciate your patience as we work to address and correct this issue.
Sincerely,
Zoya
Complete scam. They had the nerve to tell me that the item was out of stock and yet still had it available on their website. Got my
Money back through pay pal. Do not buy from these crocks if you notice a lot of the pictures are AI
findercube.com 回复2025-07-21
Hi, Sean. We’re sorry for the inconvenience caused due to the item being out of stock. We have processed the refund through the dispute system as per your request.
The out-of-stock product will be removed from our store to prevent future inconvenience.
Thank you for your understanding.
Findercube Team
This company is AWFUL! Do NOT buy anything from them. The item was too big and I asked to return and get a full refund because I bought a small. They keep coming back saying, can we offer you 20%, 30%, 40%, after I have said repeatedly, I only will accept 100% refund. They are scammers!!!
findercube.com 回复2025-07-15
Hi, Cordell. Thank you for sharing your feedback. We’re truly sorry that the size was larger than expected, and we have already processed your refund.
Your satisfaction is very important to us, and we hope this resolution was helpful. If you feel comfortable, we would sincerely appreciate it if you could kindly consider updating your review to reflect your experience with our customer service. Your updated feedback helps us continue improving and assists other customers as well.
Please don’t hesitate to reach out if there is anything else we can do for you.
Findercube Team
I purchased and received an item from this company, but it fit terribly, so I reached out to the company to request return instructions and a refund. Since June 26—just six days after the item was delivered—I’ve been trying to return it to Findercube, but 14 days later, they still haven’t fulfilled my request.
Instead, they’ve offered partial refunds of 20–30% and suggested I keep the item because the return “isn’t worth it.” Despite their website advertising a “worry-free return,” that has not been my experience.
If you’re considering purchasing from this company, I’d strongly advise against it. You may not receive what you expected—and if the product doesn’t work for you, don’t count on a refund. Buyers beware.
findercube.com 回复2025-07-21
Hi. Thank you for your feedback. We’re sorry to hear that the size you received did not fit well. We would be happy to resend the correct size for free.
Please contact us at [[email protected]] and write TRUST PILOT in the title so we can assist you with the exchange.
We appreciate your understanding and look forward to resolving this for you.
Findercube Team
Order FC75242
Please CANCEL MY ORDER and issue a FULL REFUND as my order has not shipped yet. I do NOT want anything else from this company! I do not advise anyone to shop from this merchant.
findercube.com 回复2025-07-15
Hi. Thank you for contacting us. We understand your request to cancel the order. However, we regret to inform you that your order has already been shipped and cannot be canceled at this stage.
Once you receive the package, if you wish, you may follow our return policy to initiate a return for a refund or exchange. Please let us know if you need any assistance with this process.
We apologize for any inconvenience and appreciate your understanding.
Findercube Team
Like others, I read the negative reviews of this company, but was still willing to give FinderCube an opportunity to prove those negative reveiws wrong.
Boy, was I incorrect! I ordered over $300 of purchases from FinderCube and although I was willing to accept the long delay in receiving these items (some of which came from China), I could not accept the poor quality, and even worse customer service. When I reached out to FinderCube customer service to report a defective jacket which did not have its seams sewed, and still shipped, they gave me the runarounds. Although I had already sent them multiple photos clearly showing this damaged item, they kept asking for these photos, and it was then I saw their fraudelent intentions.
Fortunately, I use PAYPAL for purchases such as these, and I then filed a complaint/dispute with PAYPAL. PAYPAL investigated and saw all of the email, photos and requests I made to Findercube to resolve this issue, and they QUICKLY ruled in my favor and provided a FULL REFUND, CHARGED AGAINST FINDERCUBE.
My advice to others who have doubts, like I did, that if you do purchase from FinderCube, use PAYPAL. There are many complaints like mine against Findercube, and this clearly shows a pattern of fraudelent actions by them. PAYPAL will see this and if you too receive poor service, damaged/defective items or not receive the items at all, PAYPAL will take immediate action to reimburse you. Just be certain to document and keep your email and other communication and photos on hand so that you can include them in your PAYPAL dispute.
OTHERWISE, AVOID DOING BUSINESS WITH THIS GLOBAL, INTERNET FRAUD COMPANY, FINDERCUBE!!!!
findercube.com 回复2025-07-08
Hi. We’re truly sorry to hear about your dissatisfaction with the product quality. Please be informed that PayPal has already processed your case in your favor.
We regret that this experience did not meet your expectations and hope to have the opportunity to serve you better in the future.
If you feel comfortable, we would greatly appreciate it if you could consider updating your review.
Thank you for your understanding.
Findercube Team
Ordered a shirt. Never came after two months. I reached out to them. They said it wasn't in stock but I could choose something else from the site. I requested refunds multiple times and they always refused instead offering discounts.
findercube.com 回复2025-07-08
Hi, Jason. We sincerely apologize for the inconvenience caused by the item being out of stock. Please be informed that a full refund has already been processed to your account.
We truly value your feedback and hope that this resolution meets your satisfaction. If you feel comfortable, we would greatly appreciate it if you could consider updating your review.
Thank you for your understanding and support.
Findercube Team
My order, number FC696671, which was placed on April 16, 2025, has yet to be fulfilled, as it is currently out of stock. Communication with Findercube is horrendous! I have requested my money back on three occasions, but what I received are canned email responses offering me a discount on another purchase! What is worse is that they are still actively advertising out-of-stock merchandise. It is obvious they have no intention of fulfilling paid-for orders or refunding the money once they get your money!!
Do not purchase from this company if you care about your money!!
findercube.com 回复2025-07-15
Hi. Thank you for your message. We’re sorry to hear about the stock issue you encountered. However, the order number you provided does not appear to be valid in our system.
To assist you promptly and resolve the issue, could you please kindly double-check and provide the correct order number or any other relevant details? Please email us at [[email protected]] and write TRUST PILOT in the title. We sincerely want to make things right for you.
We appreciate your understanding and look forward to your email.
Findercube Team
Worst company I have ever dealt with. Ordered an item on their site that is advertise on their website to ship within 24 hours in May and I l am still wanting on it. I even ordered I second items thinking that one would come quicker for my important event with the “24 hours shipping” and that one still hasn’t arrived. When speaking to customer service I advised I need the items before July 9th their reponse was it would be shipped soon that was on June 24th. Now I’m being advised it won’t ship until the 9th. I will no longer need it by then. I will NEVER buy or recommend anything from this company again. And will be posting reviews on Facebook since their advertisements are constantly there.
findercube.com 回复2025-07-08
Hi. Thank you for your feedback, and we sincerely apologize for the delay in your order shipment. However, we are currently unable to locate your order in our system.
Could you please kindly provide us with your order number or any related details to our email address and write TRUST PILOT in the title? This will help us investigate the issue promptly and offer you the best possible solution.
We truly value your satisfaction and hope to resolve this matter for you. If we can assist you effectively, we would be grateful if you could consider updating your review.
Thank you for your understanding and cooperation.
Best regards,
Findercube Team
tHIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.... THE ITEM THAT I ORDERED WAS CHEAP, A DIFFERENT COLOR, AND DID NOT FIT. UPON REACHING OUT FOR REFUND, ZOYA SAID IT WOULD BE TOO EXPENSIVE TO SHIP BACK..... AND THEY WOULD ALLOW AN ESCHANGE AND I COULD KEEP THE ORIGINAL PIECE OF CRAP THAT I ORDERED. THEN I SUGGESTED THAT I PAY FOR RETURN SHIPPING, AND ASKED THAT THEY REFUND THE ORIGINAL PURCHASE,,,, IT HAS BEEN 7 MONTHS, NO REFUND, AND THEY KEEP PAYING A GAME STATING "DUE TO UNPRECEDENTED URGE IN ORDER VOLUME" THE REFUND WOULD BE DELAYED 4-6 MONTHS..I WISH THE U.S. WOULD NOT ALLOW THESE SHITTY INTERNATIONAL COMPANIES TO ALLOW CRIMINALS TO DO BUSINESS IN OUR COUNTRY. PLEASE DO NOT PURCHASE FROM FINDERCUBE... YOU WILL REGRET IT. THE ONLY REASON THIS COMPANY GETS 1 STAR IS FOR THEIR WEBSITE, AND AMAZING WAY TO FOOL THE CONSUMER....
findercube.com 回复2025-07-08
Hi. Thank you for your feedback. We’re sorry to hear that the size and color did not meet your expectations. Unfortunately, we are currently unable to locate your order according to your ID.
Could you please kindly provide your order number or any related details to our email address and write TRUST PILOT in the title? This will help us to promptly assist you with the issue.
We value your satisfaction and hope to resolve this for you as soon as possible. If we can make things right, we would appreciate it if you could consider updating your review.
Thank you for your understanding.
Findercube Team
Don’t not order from this site. My order never came and all I want now is a refund and now they are saying it will take 6 months! I wasn’t even going to write a review but not receiving my order and the terrible customer service led me here. PLEASE DO NOT ORDER FROM THIS SITE!
findercube.com 回复2025-07-08
Hi, Will. We're sorry to hear that you have not received your order. However, we are unable to locate your purchase without an order number or related details.
Could you please kindly provide your order information so that we can investigate this promptly and assist you? Please email us at [[email protected]] and write TRUST PILOT in the title.
We truly value your satisfaction and hope to resolve this issue as soon as possible. If we can offer you a satisfactory solution, we would appreciate it if you could consider updating your review.
Thank you for your understanding and cooperation.
Findercube Team
If I could rate a negative 100 I would. PLEASE DO NOT ORDER ANYTHING FROM THIS SITE. I ordered something on 06/04/25 and had to reach out around 06/19 for an update just to find out there was a “stocking issue” and my item wouldn’t arrive. If I didn’t reach out to the company who knows is they would’ve ever communicated that information. To make matters worse I went to the website and the item & size were both still available, some stocking issue. When I asked for a refund they send MULTIPLE emails trying to get me to exchange the item. After repeatedly declining the offer they say it will take up to 6 months to process the return… 6 MONTHS?! Take my experience as your sign to run far away.
findercube.com 回复2025-07-04
Thank you for sharing your concerns.
We are eager to assist you with your issue, but unfortunately, we are unable to locate your order number using the ID you provided. Could you please email us and include "Trustpilot" in the subject line? This will help us identify your query promptly, and we will get back to you as soon as we receive your email.
Email[[email protected]]
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