If I could give a 0 it would definitely be my choice. Ordered and item and didn’t hear anything for a month. Wrote customer service and was told they don’t have the item anymore though it’s advertised still. They refuse to refund my money. Had to open a claim with my bank. What a scam.
findercube.com 回复2025-07-04
Hi,thank you very much for your attention and feedback. We are sorry to hear about the inconvenience caused by the unavailability of a particular product. Please accept our sincerest apologies for any trouble this may have caused you.
We would like to assist you in resolving your issue, but we're unable to locate your order number using the ID you provided. In this situation, could you please reach out to us via our email and mention "Trustpilot" in the subject line? We will respond to your email promptly upon receipt.
Email[[email protected]]
Order something that the company then informed, AFTER I had to reach out, was no longer available due to a stocking issue. I went to their page (the same day) and screenshotted the item and they said was out of stock. I was even able to place 2 of the same item in the cart. After sending this information to them I got a generic message apologizing for my inconvenience and then they tried to offer an option to exchange the item. Why would I want to exchange something when they couldn’t even deliver my first item. Long story short I have been going back and forth with them trying to simply get a refund and they just get trying to offer me a coupon and the option to exchange. Take my advice and PLEASE DO NOT SHOP HERE. THIS IS A SCAM.
findercube.com 回复2025-07-04
Thank you for getting in touch with us. We understand your disappointment regarding the unavailability of the product you wanted, and we apologize sincerely for any inconvenience this has caused.
We respect your decision not to opt for a replacement product. Please rest assured that we are doing our utmost to restock the item as quickly as possible. We will be sure to notify you once it becomes available again.
We want to help resolve your issue, but we couldn't find your order number using the ID provided. In this case, could you please reach out to us via email[[email protected]] and include "Trustpilot" in the subject line? This will allow us to respond to your email promptly once we receive it.
Came LATE… but it came
I give a three star because there was no form of communication you can send as many as emails as you want, but nobody is going to respond to you. I ordered my outfit May 8. And I received it June 17. It said it would only take 5 to 14 business days now aside from that my outfit came and it does fit. Would I order again probably not.
findercube.com 回复2025-06-26
Hi, Dominique. We sincerely apologize for the delay in shipping your order. Kindly contact us at [[email protected]] and write TRUST PILOT in the title, as a token of appreciation for your patience, we’d like to offer you a discount code for 30% off your current order. Please consider this offer and reach out if there’s anything else we can do to serve you better.
Findercube Team
I placed an order on the 19th and after 6 days I still don't have a tracking number. I only ordered here because it said it would only take 7 to 15 days to deliver. I need this outfit by the 11th or I want a refund because then I will have no use for it and more then likely will already got new outfit for event. I sent a couple email to support and no one even responded. I just want to know if it will come by the 11th if not don't bother sending. I would rather have a refund rather then receiving something too late that I won't be able to use.
findercube.com 回复2025-06-30
Hi, Richie. We sincerely apologize for the delay in shipping your order. Because the product you ordered is the star product of our store, we are working overtime to produce it and it will be shipped around July 7 at the earliest. Is this time acceptable to you? As a token of appreciation for your patience, we’d like to offer you a discount code for 50% off your current order. Please email us at [[email protected]] and write TRUST PILOT in the title. We appreciate your patience and hope you might consider updating your review after we assist you.
Looking forward to serving you better,
Findercube Team
I ordered the incorrect shirt size. When emailed findercube it was amazing how fast they responded, they informed me that they would send me the correct size items and I could keep the other ones and give to someone. I was really impressed with the response.
findercube.com 回复2025-06-20
Thank you for the full 5 stars! We’re so happy that you loved your experience with us. Please let us know if we can help you with anything else.
Scam. Do not shop this brand. It has taken nearly a month for my order to ship and I still have no tracking number. When I asked for a refund they disregarded my request and said it will take 7-15 days for my order to ship after I’ve been waiting. F this brand, hope they go out of business soon
findercube.com 回复2025-06-20
Hi, Blake. Thank you for sharing your concerns about the delivery time. We regret the delay and want to help. Please email us at [[email protected]] so we can address the issue personally. We appreciate your consideration in revising your review after we assist you.
Looking forward to serving you better,
Findercube Team
I ordered this shirt on 1/5/25. I live in the United States and order from reputable clothing websites all the time. Findercube never sent me a tracking number. After my order was placed, they sent me an 18% off code to be used for my next purchase, so I immediately placed another order using the discount code. I emailed support 3 weeks after my order was placed to inquire about the whereabouts of my parcel. They gave me a tracking number that doesn't exist on the internet. I then followed up 1 week later and they did not respond. I instead received a bounce back email, so apparently they blocked my email address. Findercube stole $90 from me and did nothing to rectify the issue. DO NOT WALK AWAY, RUN
findercube.com 回复2025-06-20
Hi. Apologies for the slower shipping than expected. Please email [[email protected]] to discuss how we can help. Please check if you have blocked our email address so that you cannot receive any reply emails. We never block any customer's email address. We would be grateful if you considered modifying your review.
Looking forward to serving you better,
Findercube Team
Goods failed to arrive and requested a refund. Offered vouchers instead but I refused these. Received an e-mail stating that due to high volume of refunds to organise, it would take six months before mine could be processed. Surely, this must be a scam?
findercube.com 回复2025-06-20
Hi, Philip. We apologize for the item being out of stock. Please email us at [[email protected]] so we can offer alternative solutions. We’d appreciate it if you would consider updating your review.
Looking forward to serving you better,
Findercube Team
Run far away from this website. I ordered an overall for an upcoming concert and a week went by and it didn’t even SHIP! I spent 100+ dollars on this outfit plus a worry-free purchase. May I say, I was far from worried I was fuming with annoyance. I spoke with Zoya and she told me it was out of stock! Unprofessional, scam, fraudulent, and full of AI and fake reviews! I told Zoya to run me my coin and she steady trying to give me a replacement. So what? I can continue waiting for something that’s never coming to me? Miss me with that! A SCAMMMMM
findercube.com 回复2025-06-20
Hi. Thank you for your patience regarding the out-of-stock situation. Contact us at [[email protected]], and we will work to make things right. We hope you’ll update your feedback.
Looking forward to serving you better,
Findercube Team
After seeing some of the reviews posted, I was concerned but I love the designs so I went for it. Absolutely no issues with purchase, shipping or the quality of merchandise. Everything fit according to the size chart. Would definitely buy from Findercube again if I need another unique outfit for an occasion.
findercube.com 回复2025-06-20
Thanks for the excellent 5-star review. We’re delighted you’re happy with your purchase and appreciate your trust in us.
THIS IS A FRAUD OPERATION. Two items completely missing from order of 7 total items. The items I did receive took over a month to receive. No credit or refund for missing items totallying $110.00. Customer service line and email go unanswered and shut down.
findercube.com 回复2025-06-20
Hi, William. We're sorry you received only part of your order. Please contact us at [[email protected]] so we can quickly resolve this for you. We'd appreciate it if you would consider updating your review.
Looking forward to serving you better,
Findercube Team
No answer after sending request for refund with pictures
I never heard back from them regarding a refund or exchange. Item was too large..colour was off. More yellow than what was actually on the site ( I have purchased items online before from other vendors..this was clearly way off). I couldn't be bothered chasing so I donated the item. Won't do business gain with this co.
findercube.com 回复2025-06-20
Hi. Sorry for the inconvenience caused by the quality issue. Please reach out at [[email protected]], and we will resolve this promptly. We’d be grateful if you updated your review.
Looking forward to serving you better,
Findercube Team
Claimed they delivered order May 9, 2025 that was ordered April 24, 2025 here it is
May 29,2025 they never sent it!
Sent a portion of fake page just my address saying delivered
No real known postal company
And had me pay extra with delivery for worry free delivery
What a sham stay away from these fraudulent folks!!!
findercube.com 回复2025-06-20
Hi, Mickey. We regret to hear that you haven’t received your order though it shows as delivered. Email us at [[email protected]], and we will help find a solution immediately. We hope you’ll revise your feedback.
Looking forward to serving you better,
Findercube Team
I ordered some overalls and they tell me 24 days later that they are out of stock!!!!!!!! And it’s only because I inquired!!!!! They were going to let my order sit there!!!! I requested a refund immediately! Let’s see what happens!!!! I already have reservations about ordering internationally and this is why!!!
findercube.com 回复2025-06-20
Hi, Jason. Sorry for the inconvenience of the product being out of stock. Kindly email [[email protected]] so we can work on a solution. We hope you’ll consider updating your review.
Looking forward to serving you better,
Findercube Team
I ordered a black & white coat from them & the material wasn’t even worthy of being called cheap. The color was blue & white & they refused to refund my money. Very poor customer service & poor product
findercube.com 回复2025-06-20
Hi, Eric. We’re sorry the clothing didn’t meet your quality expectations. Please get in touch at [[email protected]], and we will help resolve the issue. An updated review would be greatly appreciated.
Looking forward to serving you better,
Findercube Team
Here’s a polished version of your review that keeps your message strong and direct, while improving clarity and tone:
⸻
Rating: ★☆☆☆☆ (Would give 0 if possible)
I would give a 9.5 out of 10 — if we were rating how bad the experience was. I purchased a jacket that was cheaply made and didn’t fit at all. Since then, I’ve been sent in circles via email just trying to return it. Instead of being given return instructions, I’ve been repeatedly asked to submit photos and videos and was eventually offered a 40% refund — but still no clear way to send the item back.
This company seems like a complete sham. Avoid at all costs.
Ordered the same shirt in 2 sizes bc they said they do returns. Each shirt was about 60. I decided to keep one and return the other. You have to email to initiate a return.
-They started asking me about the measurements because they supposedly care about quality. I said it wasn’t a quality issue, it’s that I don’t need two and now know which fits.
-They then told me I should just keep the second shirt and donate it to a friend but wouldn’t give a refund. I told them I want to return the shirt for a refund.
-Then they told me I wouldn’t want to because shipping would be too much. I told them no, I want a refund and I’ll pay for shipping.
-They then emailed saying I should keep the shirt and they’ll give me 40% my next order. What next order?!
I have asked FIVE times now to do a return and they keep telling me what I want instead. Reported them to my credit card as fraud.
I ordered what was supposed to be a leather jacket, it came and the tag literally said linen and cotten. This item was labled and it was totally a lie. I asked for a refund and they wanted to give me a coupon for 15% off the next purchase and I had no plans to buy from this site ever again so that 15% was useless. This site has just been added to me do not buy list. This jacket was supposed to be leather at 100+ $. I wanted that money back. I'm a costume designer who spends a lot of money on clothing-so the money I'm given will never go to this store again.
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