We’re glad to hear everything met your expectations, from the packaging and installation to the delivery and overall value. It’s especially great to know the scooter is exactly what you wanted and even exceeded your expectations—that’s always our goal.
If you ever need anything down the road, we’re here to help.
— The Marc’s Mobility Family
Mary, thank you for taking the time to share this—we really appreciate it. We’re glad to hear the ordering process was easy and that our team was helpful along the way.
We totally get the “wish I could pick it up in person” part 😄—if you’re ever in the area, you’re more than welcome to stop by and say hello!
Thanks again for your support, and we’ll be here whenever you need anything.
Matthew, thank you for the detailed feedback—we appreciate you sharing your experience.
We’re glad to hear everything arrived quickly and that our team was able to reach out and find a solution on the cushion color. Keeping you informed and making it right is always the goal.
We also understand the concern with the condition of the box during transit. Shipping can be rough at times, so we put a strong focus on proper packaging to make sure the equipment arrives safely—we’re glad to hear it did.
Thanks again for your trust, and don’t hesitate to reach out if you ever need anything.
Thank you Jeff for trusting us with your business!
R
Richard · 写过 2 条评价 · 已认证 · 体验于 2026-02-19 ·
★★★★★
摆动操纵杆...正在发送
我没有得到摆动操纵杆,所以现在我必须订购一个,或者使用我现在拥有的那个......我记得订购过它。
亚历克斯读过这篇文章,他今天给我发了一篇。
所以这行得通……我想诚实地对待我所做的一切。
因此,我将评分提高到 5 星,并感谢 Alex 的快速回复。
marcsmobility.com 回复2026-03-13
Thank you Richard. It was an honest mistake on our end and I appreciate you letting us know so we could make it right!
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Roger · 写过 2 条评价 · 已认证 · 体验于 2026-02-05 ·
★★★★★
易于订购
marcsmobility.com 回复2026-02-24
Thank you, Roger! We’re so glad to hear the ordering process was easy. We truly appreciate you choosing to buy from our small, family-owned business—it means more to us than you know. If you ever need anything, we’re always here to help!
Thank you for taking the time to share your experience. We are truly sorry that we did not meet your expectations, and we apologize for the frustration this caused. That is not the level of service we strive to provide.
We are a small, family-owned business, and while that allows us to offer personal, one-on-one service, there are occasional days when certain mobility specialists are off or assisting other customers. That said, we completely understand how frustrating it is to feel like you were starting over or not receiving a timely follow-up.
We do want to clarify that our team did make multiple attempts to return your call, but unfortunately we were unable to connect with you. Regardless, we recognize that the experience did not feel smooth or consistent on your end, and for that we sincerely apologize.
Your feedback is important to us and helps us improve our communication and follow-up processes so this does not happen again. We truly wish your experience had ended differently and appreciate you bringing this to our attention.
Thank you, Robert! We’re so glad to hear your order arrived so quickly—Wednesday to Friday is impressive even for us 😄 We truly appreciate you choosing our small, family-owned business, and we hope everything goes smoothly when you unpackage it this weekend. Please let us know if you need anything at all!
Thank you so much, Pamela! We’re thrilled to hear how satisfied you are. Taking the time to confirm fit, comfort, and shipping details is very important to us—especially when it comes to making sure everything is just right for your husband. We truly appreciate you choosing to support our small, family-owned business and look forward to helping you again in the future!
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Ray Marshall · 写过 1 条评价 · 已认证 · 体验于 2026-02-03 ·
★★★★★
易于订购
易于订购。 准时交货。
marcsmobility.com 回复2026-02-24
Thank you, Ray! We’re glad to hear your order was easy to place and delivered on time. We truly appreciate you choosing our small, family-owned business and are always here if you need anything!
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Renee Kanyuh · 写过 1 条评价 · 已认证 · 体验于 2026-01-30 ·
★★★★★
立即答复
立即答复,知识渊博,快速运输。
marcsmobility.com 回复2026-02-24
Thank you, Renee! We’re glad to hear you received immediate answers, knowledgeable support, and quick shipping. We truly appreciate you choosing to support our small, family-owned business and are always here if you need anything!
J
James · 写过 3 条评价 · 已认证 · 体验于 2026-02-02 ·
★★★★★
我没有收到…的运输信息
我没有收到一周前订购的电池的发货信息
marcsmobility.com 回复2026-02-10
Hi James, your order was placed on 1/5/26 and we sent tracking information on 1/7/26 and the batteries were delivered on 1/9/26. If you would consider updating this review.
C
Customer · 写过 2 条评价 · 体验于 2026-02-05 ·
★★★★★
这是我第二次从 Marc's 购买
这是我第二次从 Marc's 购买。这次我直接从 Marc 那里购买了第二台 Jazzy Ultralight 作为第二个家。第一次通过电话与他们打交道时给我留下了深刻的印象,但亲自拜访就更好了。那里的每个人都非常友善,而且他们似乎都很关心自己的工作。它们确实是当今世界的瑰宝。强烈推荐。
marcsmobility.com 回复2026-02-24
Thank you, Renee! We’re happy to hear you received immediate answers, knowledgeable support, and quick shipping. We truly appreciate you choosing our small, family-owned business and are always here if you need anything!
F
Feng · 写过 2 条评价 · 已认证 · 体验于 2026-01-23 ·
★★★★★
好网站
很好的网站,很容易找到我们需要的产品
marcsmobility.com 回复2026-02-24
Thank you, Feng! We’re glad to hear our site made it easy to find exactly what you needed. We truly appreciate you choosing to support our small, family-owned business and are always here if you need any help!