MealPal

Yikes! We are so sorry to hear that you had a poor experience. Our team is always making updates and improvements to the user experience, and we would greatly appreciate more feedback from you. Could you please email us at [email protected]? And - good news - you will ALWAYS save money with MealPal. On our normal plan, it will always be at least a 20% savings compared to the retail rate, but on many meals it is over 40%! It's our mission to help you save time and money on lunch!

Hi Erin, thanks for the great review! We’re thrilled to hear MealPal is saving you time and money during your workweek and helping you skip those long lunch lines. If a meal isn’t ready at any location, please reach out to us at [email protected] so we can sort it out and ensure the issue does not happen in the future. We’re so happy to have you as part of the MealPal family!

Hi, thanks for your review! We’re so glad you enjoyed your sandwich and had a speedy pickup. Happy lunching!

Thank you so much for taking the time to share your feedback. We added half credits to minimize the impact of many restaurants raising their prices. Over the past year, we’ve seen over a 10% increase in retail prices on lunch meals throughout NYC. By adding half credits, we can pass on smaller increases to customers and keep helping you save the most money possible. Rest assured that you will continue to ALWAYS save money with MealPal, no matter which meal you select! It is our mission to help you save time and money on lunch, and adding half credits is one way we’re working to minimize the impact of rising restaurant rates.

Hi Savannah, thanks for the great review! We’re so glad MealPal has been a great value and helped you try new spots. We also appreciate the feedback about the lunch window and will be sure to share it with our team. Happy lunching!

Hi Enrique, thanks so much for your review! We’re happy to hear MealPal is making lunchtime more affordable for you. We appreciate your support!

Hi Matt, thanks for your review! We’re glad you enjoy the healthy meals and convenience, and we appreciate the feedback on variety. Thanks for being a MealPal member!

Hi Iris, thank you for sharing your feedback. Our restaurant partners offer different meal options daily and update their menus to keep the variety fresh and new. We appreciate you taking the time to share your experience. If you have any additional questions or feedback, please feel free to reach out to us at [email protected].

Thank you for taking the time to share such detailed feedback. We’re glad to hear you’re enjoying the meal options and the convenience of nearby favorites like Thai food and NAYA. We appreciate your thoughts on the app experience, including search features, sorting, and distance estimates. Feedback like this helps inform how we think about usability and accuracy as we continue to evolve the platform. Thanks again for being part of the MealPal family! Please do not hesitate to reach out to [email protected] for any questions or concerns. We are always available to help.

Hi Broghan, thank you so much for your review and for being a MealPal member for 7 years! We’re honored to have been part of your routine since 2018 and thrilled to hear we’re one of your favorite services. Here’s to many more great lunches ahead :)

We’re sorry to hear about your experience and appreciate you sharing your concerns. MealPal does not continue charging members after a successful cancellation, and all subscription charges are tied to an active account. Additionally, members have the option to turn on email notifications for upcoming renewals if they choose. If you believe you were charged after canceling or did not receive a cancellation confirmation, we’d like to look into this further. Please contact us at [email protected] with the email address associated with your account and our team will be happy to investigate and assist.

We’re sorry to hear about your frustration. MealPal is a subscription service and charges only occur when a subscription is active. We do not process charges without user authorization or identifying account information. If you believe a charge was made in error or you’re unable to locate the account associated with it, please contact us at [email protected] with the last four digits of the card charged, and our team will be happy to investigate and assist.

Hi Chase, thank you for your review. We are so glad you are enjoying tasty and convenient meals through MealPal!

Hi Tim, thank you so much for your review! We always strive to provide the best customer service. Happy lunching!

Hi Eugene, great news - eligible unused MealPal credits DO roll over for one additional, consecutive cycle. In order to roll over credits, you just need to renew for another consecutive cycle. Please keep in mind that the maximum number of credits that can roll over is equal to the number of credits on the plan you are renewing to. If you found that this didn't happen for your account, please just email us at [email protected] and we would be happy to investigate!

Hi Qin, thank you so much for your review and I am so glad that MealPal helps make eating out easy and convenient for you! Thank you for being a part of the MealPal family!

Hi Alex, we are so glad that you love the food options and the speedy pick-up MealPal provides! Thank you for sharing that valuable feedback, I will pass this along to our team. Thank you for the review and for being a part of the MealPal family!

Hi Tom, thank you so much for the awesome review! We are so glad you are able to try so many new awesome restaurants with MealPal :) Thank you for being a MealPal member!

Hi Alexander, thank you so much for the kind review! We are always happy to be there as a lunch solution for those who are working on-site. Thank you for being a MealPal member!