Fabric by Gerber Life

We're sorry to hear about your experience. We understand how frustrating and confusing it can be to go through the account opening process and then receive an ineligible outcome. We appreciate you taking the time to share this feedback. Experiences like yours help us identify areas where we can improve the account opening process and make outcomes clearer for customers.

We’re sorry to hear about your experience; this isn’t the level of reliability or support we aim to provide. We understand how frustrating it is to run into issues when trying to take action on your account, especially when things aren’t working as expected or responses feel delayed. A member of our team has reached out with next steps to help troubleshoot. Please keep an eye out for that message, as we’ll need your response to continue moving this forward. We appreciate you taking the time to share your feedback and are continuing to improve how we support situations like this.

We’re really sorry for your experience, especially given your goal of setting something meaningful up for your grandchildren. We understand how frustrating this situation has been, and your case has already been escalated. Our team is actively working to investigate and address the underlying issue. We take feedback like this seriously and are continuing to improve both how we investigate issues like this and how we communicate along the way. Your experience is not the one we aim to provide, and we appreciate you taking the time to share it.