Hey Elliot,
Thank you for sharing your feedback. We’re sorry to hear about your frustration with the installation. As we mentioned when you first reached out, our Nano Armor material is installed dry, and with designs printed on clear material, you may initially see small “champagne” air bubbles. This is normal and part of the process — most of these bubbles dissipate over time as the material settles.
We did ask if you could share photos or a video so we could better walk you through troubleshooting and help improve your results, but you declined. Without being able to see what’s happening, it’s difficult for us to provide the personalized support we normally give to customers.
We also want to remind you that MEK Magnet Armor is designed first and foremost as *trail protection*. It’s made to guard your vehicle against brush, branches, and rocks — not to achieve paint-protection-film levels of aesthetics. For customers who prioritize a flawless, smooth finish, we do offer PPV options that may be a better fit.
We always stand behind our products and our customer support, but successful installation does depend on working with us through the process. If you change your mind and would like to send photos or connect for troubleshooting, we’re still here to help.
Monika
Team MEK
S
Sanford Quitzon · 写过 2 条评价 · 体验于 2024-11-19 ·
★★★★★
这些东西不喜欢过水
MEK Magnet 回复2025-03-10
Hey Sanford, provided the Armor is properly installed you can easily drive through automatic car washes and water fording without issue. The Armor is not designed to stay submerged for prolonged periods of time. I do not have a record of an order under your name, if you can contact us directly we'd be more than happy to go over the Armor use and get a better understanding of what happened with your kit. Thanks!
Monika
Team MEK
Dear Kendra,
Thank you for your feedback. We’re sorry to hear about your experience and want to clarify a few points about our Removable Trail Armor, as outlined in the detailed installation and care instructions included in every package, posted on a dedicated Installation & Care page on the website and accessible via the STOP instruction with video QR code on the outside of the box.
Key points to note:
- Designed for trail protection: The Armor is removable and intended for off-road use, not extended exposure to weather.
- Proper installation: Panels should be installed in warm, dry conditions, with 24–48 hours to bond before contact with water.
- Regular maintenance: Dust, dirt, and water must be cleaned from under the panels to prevent lifting or damage.
We regret if these instructions weren’t clear enough before your purchase. Please reach out to us at [email protected] so we can help resolve this!
Thank you again for your feedback—it helps us grow and improve!
Best regards,
Monika
Team MEK
Hey Christopher, you used the Armor for over 6 months and now provided pictures of filthy dirty and shredded panels claiming they were faded from the sun and asked for a refund....
Thank you for sharing your experience. We’re sorry to hear that our Nano-Hold technology Armor didn’t meet your expectations, and we appreciate the opportunity to address your concerns.
Our Nano-Hold panels are designed to provide a strong and secure hold while remaining fully removable. Because of the advanced grip technology, removal does require some strength, especially when ensuring a tight seal for trail protection. We understand that this may be more challenging depending on individual circumstances, and we’re sorry for any difficulty this caused.
Monika
Team MEK
A feature of the nano-hold technology Armor, which is what I am guessing you have, is that when the sticky gets wet it turns to a smooth plastic which allows any dirt and debris that is stuck to it to wash right off. Its really important that the Armor is properly installed and bonded before getting wet for 24-48hrs. After this, you can drive thru all the mud and water crossings you can and even drive thru automatic carwashes.
Hi Josso, the material you selected was the nano-hold technology material which is not a magnet and prior to production we had this discussion. We also provided the care and maintenance instructions which were also discussed with your designer in person. Our product is removable trail armor and not a vinyl wrap. You purchased this so you do have the flexibility of taking it off when off the clock but you did not remove it in over a year and did not maintain it per instructions resulting in the panels getting damaged. It's really important to use a product as designed and instructed and you will get great use out of it.
