Awful product and customer service regarding returns
I wish I had read these reviews before making the mistake of ordering from Metisu. I ordered two dresses. When I received them, neither of them fit properly. One was way too small and the other one was way too big (both were size small). The dresses also were made from very poor quality materials. I immediately tried to contact the company through their facebook chat option on the website, but no one returned my message. I then emailed the customer service and was told I needed to complete the return form they attached and then ship them back to CHINA and pay for the return shipping myself. I proceeded to take them to the post office and was told the price of shipping would cost more than half of what I paid for the dresses. After that I contacted Metisu again and explained that I have never experienced anything like this before and again asked if there was any way they could cover the return shipping. At that point they offered to take $5 off my order and give me 10% off future orders. I explained that I would never be shopping with them again and that I would appreciate it if they could just cover the return shipping. They replied that they would not do that and I could send them back using the cheapest shipping method I wanted. Well the cheapest method is still more than half the cost of the dresses. At this point, I have requested the $5 credit and I will never order from this company again and I will let others know that they too should not order from this company!
Metisu 回复2019-05-26
Dear Beth, Thanks for taking your time and leave us a review. We are sorry to hear you are unsatisfied with your recent shopping experience. We apologize we might miss your message on Facebook, but we are sure we have replied to your email in 24 hours. Regarding to the fit, we have to clarify that all our items share one size chart. Their measurements on bust, waist and hips are all the same. However, the fit may vary due to different style or body shape. Some item is made of stretchy material while some is not. You may check the size chart and production description to decide your size. We understand these dress may not fit you very well, return and exchange is available within 30 days upon receipt. But customer needs to bear the shipping fee if there is no quality issue, this is specified in our return policy. The return shipping fee depends on the distance and weight and the shipping method you choose. We apologise if this caused any trouble to you. If you need any assistance from us, please feel free to contact us by sending email to [email protected]. Sincerely
I ordered one dress from Metisu.com and my dress arrived on time!!! Thank you! I got lots of complements about the dress. I loved the dress, but after washing the lace became discolored and I ask customer service for help. They sent me a new same kind of dress for free and I just paid for the shipping. Really happy that I got the new dress because it's really pretty and the quality by the way is really good. Thank you Metisu :)
Metisu 回复2019-05-10
Dear Customer, thanks for taking your time to reach out and give us a review. We are so glad to hear that you are happy with the new item. It was truly a pleasure to assist you in solving your issues. We hope we can continue to bring you more wonderful experiences in the very near future. Sincerely
My dress took just over 3 weeks for delivery, and fit a little snug, but item is as described and beautiful! Customer service was also quick and helpful to help me fimd my tracking number. I will order from them again.
Metisu 回复2019-05-10
Dear Kelly, Thank you for sharing your recent experience shopping at Metisu Boutique. We are happy to have been able to assist you in locating your order. Moreover, we are also delighted to hear you love your dress. We hope to have you back again in the near future! Sincerely.
A BIG scam. I ordered a dress and tried to cancel the next day. No response. The dress arrived 3 weeks later, was too small and poor quality. Tried to contact them again, after learning their return policy says you have to contact them to get your return authorized, otherwise they will return it to you and charge you shipping. So I am out all my money and no dress. Do NOT make the same mistake I read. Wish I would have read reviews and return policy first. Save yourself the time, money and aggravation and DO NOT BUY FROM THEM!
UPDATE:
8 Min. after I posted this review I got a reply from Metisu via the Trustpilot site:
Dear Jen, we apologize that you were unhappy with your recent experience with us. We have searched your name, but cannot find your order. All customers' email will be replied within 24 hours. Return and exchange are both available if you want. Would you like to let us know your order number or registered email address so that we could assist you further? Please feel free to contact us by email support@metisuXcom or sales@metisuXcom or on FaceBook messager if you run into any issues.
We really want to help you solve this issue and look forward to hearing from you!"
I immediately contacted them via the email provided (same one I tried 2 times before) and it's been over 24 hours..... and I have heard nothing. I am not at all surprised. Just one more example of how awful this "business" is. They must generate these to TRY and make it look like they are going to take care of unhappy customers. DO NOT BE FOOLED.
If you order from them you will be throwing your money away. If you really want to give your money away- PLEASE find a worthwhile local cause to support and do NOT give these scam artists any more money.
UPDATE 2:
I am sending messages to the email they list AND replying to email they sent me confirming my order. They claim they can't find my record.... just more terrible customer service. Notice they never provide a number where i could actually talk to live PERSON. NOPE, Just more lies and bad service.
Metisu 回复2019-05-04
Dear Jen, we apologize that you were unhappy with your recent experience with us. We have searched your name, but cannot find your order. All customers' email will be replied within 24 hours. Return and exchange are both available if you want. Would you like to let us know your order number or registered email address so that we could assist you further? Please feel free to contact us by email [email protected] or [email protected] or on FaceBook messager if you run into any issues.
We really want to help you solve this issue and look forward to hearing from you!
UPDATE:
Hi Jen, we are sorry for the hassle, but we still cannot recognize your order. The only information we get from you here is your name Jen, we cannot locate your order by this. We are very sure we have replied to all customers' request. Would you mind telling us your order number or full user name here so that we can contact you and help you solve your issue? Looking forward to your reply.
Ordered on April 12
Said it would be here April 25 through April 27
I have tried to track it but it doesn't give any info
Metisu 回复2019-04-26
Dear Jacquline, thanks for taking your time and leave us a review. We have located your order. You selected a standard shipping for your order. Generally speaking, standard shipping will take 10-15 business days to arrive. Please don't worry your package will be delivered in a few days. It has arrived in USPS facility now. We have sent you an email about the tracking details of your order. If you have any further questions, please feel free to let us know. Sincerely
I just ordered 3 dresses for the first time from this store. I did not get any confirmation email. I sent a email to their costumer service regarding confirmation email. I haven’t received any email yet. I spent $100 and now I am worried about it as I don’t get any response from them :(
Metisu 回复2019-04-18
Dear Tom, thanks for taking your time to leave us a review. We tried locating your order by your name, but failed. Would you mind telling us your order number so that we can help you check your order status? Please feel free to contact us by email [email protected] or Facebook message. We are looking forward to hear from you and will try our best to help you work out a solution to your issue.
Sincerely
I have ordered 3 dress 1 month ago, it is still preprocessing state. I am keeping messaging them, I don't know what to do? do you have any advice.
Metisu 回复2019-04-07
Dear Anamika, thanks for your review. We have responded to your inquiry on Facebook message. Please rest assured your package will arrive in a few days. If you need any further assistance, please feel free to contact us by sending a message or email to [email protected]
Dress smells like solvent/gasoline even after airing out overnight on a hanger. I will not even try it on as chemicals may be harmful or banned in US. Company offered me a 10% discount on my next order! Said the odor was from “moisture from ironing”! Unless they ironed with chemicals that is the lamest response ever. Visually the dress bunches on each side where the bodice is sewn to the skirt. I will never know how it fit because the way it smells it is going straight in the trash. Customer service responds quickly but does not solve your problem. I would never order from them again so a 10% discount is worthless. I didn’t do enough research on this company before I ordered - lost my money -learned my lesson - buyer beware.
Update- I posted this review on the company website and it was taken down. That is why you will only see 5 and a few 4 star reviews!
I ordered 6 dresses from Metisu all same size xS (I am between a 0 and 2 regular in US). 4 of them fit perfectly and love the quality. Why is there a problem with the other two? The other two are too small cannot even fit a little girl? Would love to exchange them for a different size or return them. How can I go about it without any drama in a very fast and efficient way? Any advice is greatly appreciated👍👍👍
Metisu 回复2019-03-18
Dear Georgeta, thanks for taking your time to leave us a review. We tried to locate your order by your name, but failed. Would you like to let us know your order number or registered email address so that we could assist you further? Please feel free to contact us by email [email protected] if you run into any issues.
We really want to help you solve this issue and look forward to hearing from you!
I ordered a dress on Jan. 18 for a special occasion. As of today March 1st I haven't received it. I keep getting the run around, it's on its way, bad weather caused delays, wait 5 more days, etc. It's such a shame, because I like their dresses, but the wait is ridiculous. They have poor customer service. They never contacted me to give me an update even though it's been over a month since I made the purchase, I have to keep asking and I am not getting anywhere. I'll give them 5 more days and we'll see what happens. I am never purchasing from this company again. I've learned my lesson.
Metisu 回复2019-03-05
Dear Mmgil, We sincerely apologize for the shipping delay. We completely understand your dissatisfaction when you didn't receive this dress in time. We are also very disappointed with such slow shipping in last few weeks. Please rest assured, after a hard push, the shipping has recovered back to normal these days. Your package should arrive as well. Would you mind telling us your order number so that we can help you check where it is. We are always following up on your order and will try best to help you solve any issue.
If you have any questions, please feel free to contact us by email [email protected]. Sincerely
Ordered a dress three months ago. Order number: 203742. Never received my order. Contacted the company several dozen times trying to locate the whereabouts of the order. It was in preshipment for two months (they never even shipped it). I finally requested to recieve a refund, and they would not let me. They kept beating around the bush and told me that they would send out another shipment. I specically told them that I did not want the dress any longer because the event that I ordered it for had already passed. After pestering them for several days, they finally told me that they would send me a refund for the product. Blamed the shipping delay on “bad weather”. I still have not received a refund and it has been over two weeks. Do not trust this site. It’s a scam.
Metisu 回复2019-03-05
Dear Jessie, thanks for taking your time to reach out and give us a review. We are deeply sorry for the hassle. In last few weeks, many packages were stuck on the way due to unexpected issue. After a great effort to push the shipping company, the shipping has recovered back to normal now. We regret to cause any inconvenience to you. Your package has arrived in your local USPS facility. It will be delivered on March 7th.
If you need any further assistance, please feel free to contact us by email [email protected]. I hope that we are able to resolve all of your issues with this order and turn your experience around. Sincerely
This is where I get my amazing green dress. It far exceeded my expectation. The lace detail is very nice and the whole look stands out. Love the green pearl look button. It's a bit stretchy so fits perfectly. But it's a little long so I have to make some alteration. Overall I'm happy with this dress.
Metisu 回复2019-03-05
Dear Ann, Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with the green dress :) Actually, it's the most popular item on our website.
We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email [email protected]
We wish you have a good day!
I ordered a dress 4 weeks ago and I'm still waiting. Poor communication and terrible online service. Too bad my event was last weekend. Never buying from this website ever again. Don't do it!!
Metisu 回复2019-02-12
Dear Customer, thanks for taking your time to reach out and give us a review. We sincerely apologize for the shipping delay. We completely understand your frustration when the item is unable to arrive for your special event. We have been pushing the shipping company a lot and will continue making effort to expediting the process. Usually the standard shipping will take 10-15 business days, but sometimes in rare cases it takes a few weeks for the post office to process delivery due to bad weather or unexpected issue. Could you please let us know your order number so that we can help you follow up with it? If you have any further questions, please feel free to contact us by send email to [email protected], we will try our best to help you work out a solution to your issue. Sincerely
I ordered 2 dresses for my daughters to wear as bridesmaids for my upcoming wedding. 2 weeks later there is 4 international departure dates of them leaving china but they are still "enroute" to Australia. After supposedly 2 weeks? I have no time or spare money to buy new dresses. I have sent an email and message and nil response. I feel let down and ripped off
Where are my dresses metisu????
Metisu 回复2019-02-12
Dear Lisa, we have located your order, you have bought 2 grey dresses. Right? Please rest assured your order has arrived in MELBOURNE VIC. It will be delivered in about 3 days. Your will receive it soon. We are deeply sorry to let you wait. But please kindly understand that standard shipping usually take 10-15 business days. Your order was shipped out on Jan 28th, it's still in the normal shipping time frame. If you have any further questions, please feel free to contact us by send email to [email protected], we will try our best to help you work out a solution to your issue. Sincerely
I had a great experience and will be shopping again with this company! I had to return a dress because it fit too big. I loved the dress and decided to exchange rather than return. Customer service was quick to help me and give step by step instructions to insure every thing was understood. I have my new dress and absolutely love it!
Metisu 回复2019-01-21
Dear Michelle, Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with the Grey Drawstring Waist Tiered Lace Midi Dress and our customer service. :) We will continue providing you with our best service. We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email [email protected]
We wish you have a good day! Sincerely
My oder is not sending a longtime one month already they take my money.what I suppose to do? I oder in 12/09/2018🤔😣
Metisu 回复2019-01-10
Dear Dawt, thanks for taking your time to reach out and give us a review.
Please accept our sincere apologises for the shipping delay. We completely understand your frustration when the item is unable to arrive as you expected. Recently the shipping has some delay due to busy holiday seasons. The shipping volume with our partners has increased exponentially. Could you please let us know your order number so that we can help you follow on it? If you have any further questions, please feel free to contact us by send email to [email protected], we will try our best to help you work out a solution to your issue.
I ordered dress from Metisu and absolutely happy with it. I never want to order online esp. dress (but no time to go for shop at that time). It fits nicely on me M size ( me wearing 8-10). Good material as describe. It was holiday season, however, it came on time. Metisu had tracking number. I just tracked it and tada... it was in my mailbox on time as stated. Overall recommended.
Metisu 回复2019-01-03
Dear Ina, Thank you so much for taking your time to reach out and give us a review. We are so glad to hear that you are happy with the dress you received. We hope you could find more lovely dresses at our online shop in future. If you have any questions, please feel free to contact us by contact email [email protected]
Best wishes!
Ordered a dress a month ago. They use EMS shipping company, which updates its shipment tracking...mmmm about once every 2 weeks or so if you're lucky. The dresses are from China and it may or may not make it to you within a few months of ordering. I had a lot of hesitations when ordering the dress because of some other reviews. I wish I would have trusted my gut. If I ever see my dress, I'll be sure to post again on its quality. Just don't do it. It's not worth waiting months on end for a dress. A dress for which the occasion I needed it for has since passed. I have tried to just cancel it and get a refund but I've been told thats not an option. I just have to wait for it to arrive someday. And if I do get it and don't like it I can return it on my own dime to China :) if you are having doubts and reading this...just trust your gut. Me and customer service have spent a lot of time together already. I have a feeling they are just as ready for the shipment to arrive as I am. Should get a better shipping vendor if they want repeat customers.
Metisu 回复2018-12-28
Dear MBG, thanks for taking your time to reach out and give us a review.
We sincerely apologize for the shipping delay. We completely understand your frustration when the item is unable to arrive as you expected. Recently the sipping has some delay due to busy holiday season, this is because the shipping volume with our partners has increased exponentially. We are trying our best to push the shipping company to expedite the delivery process. If you have any questions, please feel free to contact us by send email to [email protected], we will try our best to help you work out a solution to your issue.
Happy new year! Best wishes.
I ordered three items from Metisu. The quality is great. The shipping was fast. Customer service is superb. I will continue shopping with them. Thank you, Metisu team.
Metisu 回复2018-12-28
Dear Adelya, Thanks for your taking your time and leaving us a review.
We are very happy that we could offer you with a satisfactory experience. We will continue making effort on good quality and great service.
We sincerely hope to have you back in the near future! Happy new year! Kind regards.
I love the dress just received last week. Loos perfect on me. On top of that I got what I want it meaning true to description, perfect sizing and feeling of fabric. I wish they have this in the same size in black.
Metisu 回复2018-12-25
Dear Kelly, thanks for reaching out and giving us a review. We are happy you could find your perfect dress. We do have some similar style, if you are interested in it, please feel free to contact us by sending email to [email protected], we are always here to be of any assistance.
Have a good day!
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