A BIG scam
A BIG scam. I ordered a dress and tried to cancel the next day. No response. The dress arrived 3 weeks later, was too small and poor quality. Tried to contact them again, after learning their return policy says you have to contact them to get your return authorized, otherwise they will return it to you and charge you shipping. So I am out all my money and no dress. Do NOT make the same mistake I read. Wish I would have read reviews and return policy first. Save yourself the time, money and aggravation and DO NOT BUY FROM THEM! UPDATE: 8 Min. after I posted this review I got a reply from Metisu via the Trustpilot site: Dear Jen, we apologize that you were unhappy with your recent experience with us. We have searched your name, but cannot find your order. All customers' email will be replied within 24 hours. Return and exchange are both available if you want. Would you like to let us know your order number or registered email address so that we could assist you further? Please feel free to contact us by email support@metisuXcom or sales@metisuXcom or on FaceBook messager if you run into any issues. We really want to help you solve this issue and look forward to hearing from you!" I immediately contacted them via the email provided (same one I tried 2 times before) and it's been over 24 hours..... and I have heard nothing. I am not at all surprised. Just one more example of how awful this "business" is. They must generate these to TRY and make it look like they are going to take care of unhappy customers. DO NOT BE FOOLED. If you order from them you will be throwing your money away. If you really want to give your money away- PLEASE find a worthwhile local cause to support and do NOT give these scam artists any more money. UPDATE 2: I am sending messages to the email they list AND replying to email they sent me confirming my order. They claim they can't find my record.... just more terrible customer service. Notice they never provide a number where i could actually talk to live PERSON. NOPE, Just more lies and bad service.